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Reviewed August 12, 2019 via mobile

Property and rooms 5/5
Food 3/5
Service 4/5
Spa 5/5

My husband and I stayed on this property for 3 nights in August. We were very impressed with the property and rooms. The property has great access to the beach, many lounge chairs with umbrellas at the beach and pool areas (there are 3 stunning pools, and another in the spa area), and everything is designed beautifully. All the rooms have private pools with all the outdoor amenities you’d need right on the terrace (ample seating area/lounge chairs, table, and an outdoor shower). The rooms are top notch, beautiful, comfortable, and very modern. The rain shower is amazing and the room is well designed. I could see it being featured in an architectural design magazine.

Food:

There are 3 restaurants on the property and all serve ‘international’ food. We ate at the Eternal Blue Fish restaurant our first night and the ‘tasting menu’ restaurant the second night. We opted to go into the nearby town for our third night for more local cuisine, which was amazing. The old town of Heronissos (only 10min by taxi) has some delicious local taverns with authentic food and it was definitely our best meal in Crete! We went to Harakas Taverna and highly recommend it.

The Eternal Blue Fish restaurant on premises was good. They have sushi options and cooked fish, which we enjoyed (I ordered the salmon and my husband ordered the sea bass). For appetizers, we ordered the king crab roll and Greek salad. We were underwhelmed by the Greek salad (a deviation from a traditional Greek salad). Their interpretation of it was a few crushed cherry tomatoes and 3 small slivers of cucumber served flat on a plate with some oils and sauces.

For our second night we went to the tasting menu restaurant, which was just OK. We enjoyed some of the appetizers (carrot soup and shrimp) but the entree fish was very bland and swimming in butter. (The other entree options were beef and vegetarian risotto).

Overall we were disappointed that there were no Greek menu options in any of the three restaurants on premises. We would have liked some options for authentic, traditional Greek or Cretian food (Greek salad, tzaziki, etc) and nothing of this sort appeared on any of the menus. Without these options, it was like being at a beautiful resort anywhere with nice beaches, but nothing ‘Greek’ about this resort from the food perspective.

Service:

We thought the service gave a lot of effort and always with a smile, but fell short in a few ways (though not always their fault) but this still surprised us for a hotel of this caliber. In general it seems that the hotel is understaffed in the restaurant areas. The restaurants (Eternal Blue Fish restaurant and Meat) have over 30 tables but said they were at capacity at around 10 tables, which surprised us. We had long waits at both restaurants without reservations (30min-1hr). We didn’t know to make a reservation before arriving at the resort. Perhaps with additional staffing they could accommodate more of their guests during prime dinner hours given that they have the space, and lots of guests to accommodate (some of whom have the half board option). Again, I would highly recommend venturing off site to experience the delicious local cuisine!

Another note about the resort: it seems very family friendly. Most of the guests here were young families, and the property and food choices (lots of basic ‘American’ food) would be great for young children. As a young couple without kids, we felt that they also accommodate adults traveling without children, having two adult pools and ample seating area around the beaches etc so you’re not sitting on top of the young families/kids if you don’t want to be. You will see kids at the restaurants, sometimes running around, but overall they seemed to be generally well behaved and didn’t bother us.

Lastly, the spa is amazing, clean and modern - among the best I’ve ever been to. There are many treatment options, the spa therapists are great, and the facilities (including the gym) are exceptional.

We would highly recommend the property and would come back, but would love to see some authentic Greek dining options.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank jcdcnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nana_Princess_Crete, Manager at Nana Princess, responded to this reviewResponded August 13, 2019

Dear jcdcnyc,

Thank you very much for choosing Nana Princess and for taking the time for a detailled feedback.

It is very nice to see, how much you liked our hotel and how much you appreciate especially the modern style of our property and the spa.

Thank you as well for your constructive remarks, which with pleasure we will follow up with our team, as the satisfaction of our guests is our highest aim. We kindly ask you to excuse the mentioned inconveniences in the restaurants, which certainly are not up to our standard.

It was a pleasure to welcome you and we hope to see you again, whenever you return to Crete!

With sunny regards,
Yours sincerely
Nana Princess Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2019

Staff were incredible, the rooms and location too. The only reason I don’t consider this hotel a true 5 star is based on food alone. It certainly wasn’t bad but not the Greek indulgence I was expecting. That being said, it wouldn’t stop me going back nor recommending to family and friends. x

Date of stay: June 2019
Trip type: Traveled with family
Thank definitely_wood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nana_Princess_Crete, Manager at Nana Princess, responded to this reviewResponded August 12, 2019

Dear definitely_wood,

Thank you for making Nana Princess the hotel of your choice and for your feedback.

We are delighted to see, how much you appreciate the efforts of our entire team for the satisfaction of our guests. Thank you as well for your suggestions, which with pleasure we will follow up within the bounds of our facilities, although our 5 courses Table d’hôte menu for dinner usually is praised a lot by our guests, as it's something different than they get in many other hotels.

It was a pleasure to welcome you and we hope to see you again soon!

With sunny regards,
Yours sincerely
Nana Princess Hotel Management

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Reviewed July 29, 2019

We stayed in Nana Princes for six days only but it was absolute relax in quit and peace with a great helpful and kind staff. Btw big compliments to all staff and management, too. If you need anything special they will arrange it with a kind smile. I am going back for sure!

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank vasil99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nana_Princess_Crete, Manager at Nana Princess, responded to this reviewResponded July 29, 2019

Dear vasil99,

Thank you for making Nana Princess the hotel of your choice and for your kind words.

We are delighted to see, that you found the deep relaxation you were looking for in our hotel. Our entire team aims to give nothing less than just the best for our guests and your big compliments are a high additional motivation to continue with that in future as well.

We are looking very forward to see you again and send sunny regards from Crete,
Yours sincerely
Nana Princess Hotel Management

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Reviewed July 26, 2019

Just returned from staying at the nana princess for 10 incredible days. The hotel and facilities are absolutely amazing, the room out of this world (great gadgets including a television in the bathroom mirror ). We were lucky enough to stay half board so we got to enjoy the most amazing 5 course meal every evening and were truly looked after by Elina, argi,George and Nicholas. Nothing was to much trouble .The Buffett breakfast was great and the room service were there in a flash) The reception staff especially Freddie were amazing and were always on hand in case we had any problems. (They Managed to get sky sports working so that my husband could watch the world cricket final!!!!!) I must not forget the great staff around the pool area Costas was great, always there with a smile and a joke and Pella was always cheerful and smiling and also made great pina coladas, they were both always there at the push of a button. We have travelled all around the world and stayed in many hotels but this one tops them all and it’s only a 4 hour flight to get to .No more long haul for us . All in all I cannot speak more highly about this hotel , you really need to go there to understand what I mean. Every single member of staff were absolutely brilliant and an absolute credit to the hotel. Hopefully we will get back to see them all again next year (may even bring the rest of the family).

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank PKB2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nana_Princess_Crete, Manager at Nana Princess, responded to this reviewResponded July 29, 2019

Dear PKB2704,

Thank you so much for making Nana Princess the hotel of your choice and for your wonderful feedback.

It maked us very glad to see, how much you like our hotel and how much you appreciate especially the efforts of our entire team for the satisfaction of our guests and the food. With pleasure we will share your kind words with all our colleagues as an additional motivation.

It was a big pleasure to welcome you and we hope to see you and maybe also the rest of your family again next summer!

With sunny regards,
Yours sincerely
Nana Princess Hotel Management

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Reviewed July 20, 2019

One of the best hotel we had the chance to visit. The staff is just amazing, always there to answer your needs.

The hotel is close to all the places you need to visit in Cretes. I highly recommend you to book a room in the hotel and you will benefit from all the pleasure that Cretes has to offer.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank Mehmet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nana_Princess_Crete, Manager at Nana Princess, responded to this reviewResponded July 22, 2019

Dear Mehmet,

Thank you very much for choosing Nana Princess and for your kind words.

We are delighted to see, how much you liked our hotel and how much you appreciate especially the efforts of our entire team for the satisfaction of our guests.

It was a big pleasure to welcome you and we hope to see you again soon!

With sunny regards,
Yours sincerely
Nana Princess Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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