We travelled as a group of 17 and arrived at Mareblue early hours of the morning on the 16th September.
On arrival we were told that we only could have 3 of the 4 rooms that we booked as the hotel was over booked. The gentleman on the desk tried hiding one of our booking confirmation sheets so it looked like we only had booked the 3 rooms so that the hotel were covered. As an alternative we was told we can all bunk in 3 rooms or we can have 3 rooms and someone else can be booked in to the sister hotel near the beach front we went with the 3 rooms for the night. We were allocated the 9000 rooms which are up a massive hill and is a task when you have kids/buggies etc to carry up, my in-laws were moved between 4 rooms in the space of 8 days. We were not the only group i would say at least another 5 couples/groups had the same problem.
The food is what you would expect from an all inclusive family hotel basically the same thing everyday. We decided to eat out every night after about 3 nights and i would recommend the little village up the hill which is about 5-10 minutes from the hotel and costs roughly 7 euros.
The kids enjoyed them selves and the food provided for the kids only was ideal. The shuttle to star beach village is worth it and we went there on quite a few ocassions. They have much more activities for the kids with better swimming pools etc
Rude, not willing to compromise and very unhelpful. The rep for hotels 4 u is not worth the light of day and have put a complaint in with regards to her her name is alexander she is always right and you are always wrong.
Rubbish, Waste of money, Unorganised, Unhelpful just a total shambles
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- Also Known As:
- Mareblue Village & Aqua Park Hotel Chersonisos
- Mareblue Village And Aqua Park
- Mareblue Village Hersonissos
- Mareblue Village Hotel Hersonissos
- Smartline Village Resort & Waterpark Crete, Greece