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“Urgent need of renovation and pest control”

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The Elgin Silver Oaks, Kalimpong
Ranked #1 of 14 Hotels in Kalimpong
Certificate of Excellence
Reviewed June 13, 2013 via mobile

Stayed for 1 night, had 3 rooms.

Positives:
- location (near the mall road)
- great views from the hotel garden
- good old colonial ambience

Negatives:
- rooms r full of insects and flies even on the first floor. Need better pest control services
- no ceiling fan in 2 rooms out of 3 we had. It was pretty hot in kalimpong. A table fan is of no help. Was travelling with a 4 month old infant. Had a hard time sleeping in the room.
- this is the second Elgin hotel I stayed after Darjeeling, the food problem continued - limited choice and taste less food
- bathrooms need renovation, stayed in room no. 51
- bathroom only had one soap and a shampoo bottle, body lotion and body wash were missing which were supplied at Darjeeling and Gangtok property
- Elgin does not supply dental or shaving kits, so pls carry ur own

  • Stayed: June 2013
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1  Thank Gaurav N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this reviewResponded July 2, 2013

Dear Sir !
We thank you for staying with us and taking time to review the Elgin Silver Oaks . We have investigated the Pest problem . Your room is a ground floor room and the room faces the hotel lawns and gardens directly . Since u kept your window open and the lights on , insects and moths do tend to fly into the room especially during the wet monsoon months . We have now installed special window insect nets in all rooms and corrected the problem. Secondly we have also spoken to the chef and kitchen staff about your food complaint .

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213 - 219 of 304 reviews

Reviewed June 13, 2013

A beautiful property with very attentive and helpful staff. The common areas next to the reception, the Oak Bar, and the Silver restaurant are all outstanding and very much as the pictures show. The lawn area has a nice open feel to it, and at night time in summer is a great place to sit with a beverage and chill out.
The rooms were also decent, with nice view of the mountains. but they definitely need pest control, we experienced a couple of cockroaches. The unfortunate part of almost every heritage property I have stayed in is that the bathrooms are a little too "heritage" to me. It was no different in this property; it's not that there was anything missing or not working, but one expects better quality than what I saw here. The fittings were old, washbasin cracked, and in general, a general mustiness and smell that just leaves something to be desired. The bathtub also needs some attention.
Regarding meals, it was surprising that there is no ala carte menu. The meals were available as a buffet option, and certainly had adequate variety and decent taste. Nothing outstanding though...but the china and silverware were of the topmost quality, if you care for that!

Stayed: June 2013, traveled with family
Thank Sajid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this reviewResponded November 9, 2013

Dear Sir !
We thank you for your feedback ! We would like to inform that we have now completed refurbishment of all guest bedrooms and improved the hotel standards of comfort and service based on your and other guests previous feedbacks . You can see this from the positive feedbacks in reviews we are now getting from guests who have stayed after you . We look forward to having you with us once again and be given the oppurtunity to serve you .

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Reviewed May 24, 2013

The approach to the Hotel put us off. Through a crowded market road one slipped into a side lane to reach the premise. The entrance & parking area were inadequate. The reception area was cramped. The room allotted to us was not big enough for one person leave alone for a couple. We understood the mishap was caused by some crossed wires on the booking. The Hotel is in urgent need of refurbishment. Everything seemed rundown. The wooden floors were uneven, the dining room was like a barn. No effort had been made to doll up a Heritage site. Everything was seedy.
The staff was the redeeming feature of an indifferent situation. Friendly, helpful and so proud of the Hotel and Kalimpong It is these people who can and made your visit better.
The food was nothing to write home about.

Room Tip: Maybe the rooms on the first floor would be better
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  • Stayed: April 2013, traveled as a couple
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2  Thank Bube46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this reviewResponded November 9, 2013

Dear Sir !
We thank you for your feedback ! We would like to inform that we have now completed refurbishment of all guest bedrooms and improved the hotel standards of comfort and service based on your and other guests previous feedbacks . You can see this from the positive feedbacks in reviews we are now getting from guests who have stayed after you . We look forward to having you with us once again and be given the oppurtunity to serve you .

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Reviewed May 22, 2013

The best place you can be when at Kalimpong! The rooms are nice and spacious and are done in the Brit style. The hotel has a beautiful sit out and a garden, which is the prime attraction. It has a nice lounge bar where one can laze around and enjoy good music for hours. The tariff however includes the food, which is not so good. Was expecting a better spread for both dinner and breakfast that was served here!

  • Stayed: April 2013, traveled with family
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1  Thank treckko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this reviewResponded November 9, 2013

Dear Sir !
We thank you for your feedback ! We would like to inform that we have now completed refurbishment and pest control of all guest bedrooms and improved the hotel standards of comfort and service based on your and other guests previous feedbacks . You can see this from the positive feedbacks in reviews we are now getting from guests who have stayed after you . We look forward to having you with us once again and be given the oppurtunity to serve you .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

We had just had a horrible experience related to lizards and insects in Elgin Silver Oaks, in Kalimpong, about which we told the receptionist here. After some minutes in our room, which was very comfortable and beautifully furnished, we heard a family of rats having a nice conversation behind the wall near the fireplace. We could not believe that it was happening to us again! We talked to the hotel manager who kindly shifted us to another room on the 3rd floor. We did not have any problem in the new room, that looked like a very nice chalet. The location is fantastic! The gardens and the building are beautiful and the staff is helpful.

  • Stayed: May 2013, traveled as a couple
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2  Thank bansidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this reviewResponded May 13, 2013

Dear Sir ! Firstly we thank you for appreciating the Elgin Darjeeling . We have informed the pest control department to look into the issue .

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Reviewed May 6, 2013

Its an OK property has the Colonial Look and feel to it but I found the the property to be very Dull. The gardens are not very well maintained. The rooms are Ok some huge some small. The bathrooms are not well maintained and the whole hotel smelled of Dampness. Food though was very good but they did not have a lot of variety.
For the price they charged they should provide something more decent.
Staff especially in the dining room was excellent.

Room Tip: Choose the room facing gardens
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  • Stayed: April 2013, traveled with family
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1  Thank yamini_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

The Elgin Silver Oaks carries on the Elgin chain theme of British Victorian design and service -- very clean, a nice Indian menu with an especially good breakfast, Wifi in the lobby, nice grounds for relaxing when the weather is right. It is small, however, and most of the rooms and other spaces feel a bit cramped. The registration desk is nothing more than a wide spot in a hallway. The location in Kalimpong has a decent view when the weather is clear, but otherwise is in a nondescript part of town.

  • Stayed: April 2013, traveled solo
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1  Thank Further_to_Fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Elgin Silver Oaks, Kalimpong

Address: Ringking Pong Road, Kalimpong 734301, India
Location: India > West Bengal > Kalimpong District > Kalimpong
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Kalimpong
Price Range: $128 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Elgin Silver Oaks, Kalimpong 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Elgin Silver Oaks was built in 1930 and once belonged to the prominent architect Frederick Desraj who built the old Teesta Bridge. It is now converted into a luxury hill resort in the Himalayas. Lounging in the landscaped gardens in a profusion of colour, one is treated to breathtaking views of the Himalayas. The natural decor is characteristic in the imposing Kanchenjungha which can be seen on a clear day, blooming petunias and asters, the serrated violet edges of iris, iridescent butterflies flitting through colourful azaleas, drooping geraniums, proud orchids and heaven, temporarily descends on earth. Sitting in one of the quaint gazebos, the tea seems to be flavoured by the refreshing winds of the Himalayas. ... more   less 
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Also Known As:
Elgin Silver Oaks Kalimpong Hotel Kalimpong
Silver Oaks Hotel

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