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“Bad service, unfriendly staff.”

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The Elgin Silver Oaks, Kalimpong
Ranked #1 of 14 Hotels in Kalimpong
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad service, unfriendly staff.”
Reviewed August 28, 2012

I visited this hotel in April. We mad an advance booking for a double room and the staff gave us a twin room saying "Sir, abhi kuch khaali nahi hai". On asking for a room change, they told us to wait for a day. We also noticed that they were serving stale food to guests. We came on a night and saw what we had for dinner, being served as lunch to some guests who arrived next morning. The over all food quality was really bad. It's a four star property, but we've seen 2 stars better than this one. We would not recommend this hotel to any one visiting Kalimpong.

Room Tip: Please choose a different hotel. Not worth the money they charge.
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  • Stayed April 2012, traveled as a couple
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Helpful?
1 Thank Siddharth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this review, September 13, 2012
Dear Sir ! We thank you for your review. Our investigation has revealed that you had reserved a Twin (Two Separate Bedded Room) . As the hotel was alsmot full the front desk was unable to meet your request for a room change to a doube room. We understand that this has angered you! We do set menus for Breakfast , Lunch and Dinner with a new menu each time. It is hotel policy to serve the remaining food after each guest meal session to the hotel staff. THE QUESTION OF SERVING STALE FOOD THEREFORE DOES NOT ARISE AT ALL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Kolkata (Calcutta), India
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 23, 2012

I went for my honeymoon to all the 4 resort of elgin property i.e., Elgin, Darjeeling Silver Oak, Kalimpong Elgin Mt Pandim, Pelling and Nor-khill, Gangtok. This is one of the best property I have ever visited. My stay at Silver Oak was during the Christmas time & the Christmas Bonfire was just SUPERB ! ! ! Their sense of hospitality is just excellent. It just make me feel like home. I really enjoyed my trip at the Elgin properties and if given a chance i would love to visit there again & again........

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank saikat_hari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calcutta, West Bengal, India
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 20, 2012

i went and stayed there last year. it was a mesmerizing experience...i love to travel and i have travelled a lot of places and stayed in many good properties.to me the attention i have got from elgin group is superb..they made my stay memorable. it was excellent trip and i am looking forward to go and stay in their property again.its a SECOND HOME to me.....

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank nabanita_july
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 23, 2012

The best thing about the room is the view they offer. The room and the bathroom itself are unimpressive. I stayed in one of the first floor rooms and the entire room shook whenever we walked on the floor. Calling it "old world" would be putting it politely. This does not mean that the room was not comfortable. But yes, the room WAS a bit filmsy. The food was excellent
though. And the dining hall and common were beautiful. Staff was friendly and helpful.

  • Stayed July 2012, traveled as a couple
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Helpful?
1 Thank N S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amissville, Virginia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 4, 2012

Went with my wife, Hema, and spent three nights at the hotel. Efficient and helpful GM - Mr. Sushanta Ghosh. Second floor room overlooking the garden was very spacious and welcoming. Dining room was out of a BBC masterpiece theater drama set in 1930s British India. Dining room staff very attentive as was the housekeeping staff. Hotel location excellent, easy walking distance to main shopping area if you can handle the crowds. Good buys in the Tibetan shops on Rishi Road, particularly Buddhist statues, and thankas. There is a well known Buddhist monastery towards the end of Rishi road where you are welcome to participate in their prayers and meditation. Kalimpong is a good stop between Bagdogra airport (3 hours) and Pelling (3.5 hours). We did two stopovers at the hotel. Dramatic views of the Teesta and Rungit rivers enroute.

Room Tip: Get an upstairs room overlooking the garden and mountains. No screens on windows so secure sheer dr...
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  • Stayed June 2012, traveled as a couple
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Helpful?
1 Thank rappahanneckjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2012

Being my first visit to Kalimpong, I wasn't sure of what to expect, but as I entered the hotel, I was in awe. I loved the ambiance and the setting was just perfect. The staff were wonderful and the rooms even better! It was just fabulous sitting in the garden, taking in all the scenic beauty. My stay at Silver Oaks was perfect! I wish I was there for more than one night!

  • Stayed June 2012, traveled with family
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Helpful?
1 Thank Nisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 4, 2012

its a heritage property in good location and the rooms are also good, big and spacious but only distracting thing is its old and dirty carpets, old bed linens and cushions and also old crockery in the dining restaurant . the hotel needs renovation as there is nothing like four star property in it and the food quality is also bad and later on complaint they later improved it to better one. overall other than room the experience is not pleasent and the Elgin group has to maintain the property nicely for tourist attraction. not recommended for stay

Room Tip: room on first floor towards city valley are good
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunkayjeeontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin Silver Oaks, Kalimpong, responded to this review, October 8, 2012
Dear Sir !

We thank you for your response . We have taken note that u were unhappy with old wing rooms. We will be untertaking a renovation of the rooms during the lean period this winter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Elgin Silver Oaks, Kalimpong

Property: The Elgin Silver Oaks, Kalimpong
Address: Ringking Pong Road, Kalimpong 734301, India
Location: India > West Bengal > Kalimpong District > Kalimpong
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Kalimpong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Elgin Silver Oaks, Kalimpong 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Elgin Silver Oaks was built in 1930 and once belonged to the prominent architect Frederick Desraj who built the old Teesta Bridge. It is now converted into a luxury hill resort in the Himalayas. Lounging in the landscaped gardens in a profusion of colour, one is treated to breathtaking views of the Himalayas. The natural decor is characteristic in the imposing Kanchenjungha which can be seen on a clear day, blooming petunias and asters, the serrated violet edges of iris, iridescent butterflies flitting through colourful azaleas, drooping geraniums, proud orchids and heaven, temporarily descends on earth. Sitting in one of the quaint gazebos, the tea seems to be flavoured by the refreshing winds of the Himalayas. ... more   less 
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Also Known As:
Elgin Silver Oaks Kalimpong Hotel Kalimpong
Silver Oaks Hotel

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