Our large group of 12 stayed at this hotel for 2-4 nights last month. It is well-located and lovely to look at - a heritage property that has been modernized without sacrificing its "feel". Rooms are simple, but totally adequate for a hotel in its class. Still, there is much room for improvement. Customer service is earnest, but verging on poor. Requests made (setting up extra cots for kids, for example or servicing hot water heater/tank) were, it seemed, not passed on to the appropriate parties; as a result multiple calls were necessary before these tasks were completed. I daresay that even room cleaning, including the removal of dirty dishes from room service, was not a given. One especially annoying thing was that it was impossible to make change anywhere in the hotel. Even a IR 100 note presented challenges for the staff. The front desk (and restaurant) at a hotel should always be able to make change for customers! The hotel's credit card machine was not working on both occasions when we needed to make payments. Thankfully we had the cash, or we would have definitely missed our early morning train on our final final day in Puri. If our travels ever find us in Puri again, I think we will have to look elsewhere for accommodation, unless current reviews of the BNR lead us to believe that vast improvements in customer service have been made.
- Official Description (provided by the hotel):
- The Chanakya BNR Hotel, at Puri awaits you with the timeless grace of old world charm and all modern day amenities. We give you expansive rooms, tantalizing corridors and well-maintained terraces all telling the story of India's magnificent Railway inheritance. The Chanakya BNR hotel has a royal history and is located just 200 meters from the picturesque Puri beach. We are proud to be the only heritage hotel in Orissa as well as uniquely, the only railway theme hotel in India. Each room, as well as its public area, display rare photographs that convey the achievements of the Indian Railways - one of the world's largest employer. After evaluating over 18,000 photographs we have handpicked a few for our distinguished guests. We are proud to be the only hotel in the world to display such a rare collection of photographs that leaves one in awe of India's glorious Rail heritage. One cannot help but admire the courage of the founders of this magnificent monolith known as the Indian Railways, which was instrumental in crossing great rivers by building grand bridges or supporting the Indian Army during times of war. We would only be fair in concluding that the Indian Railway is undoubtedly one of India's greatest infrastructural achievements. Being one of the famous Railway Heritage Hotels, the Chanakya BNR strives to apprise our guests about the intriguing history of the Indian Railways via these photographs. These historic pictures will greet you in every nook and corner of the hotel and will take you on a fascinating journey back in time. It's our promise! All 37 sea facing rooms at the Chanakya BNR are equipped with customised art work from the glorious Indian Railway and have been furnished keeping in mind the heritage nature of the property. Apart from the vintage design room furniture, the rooms truly take you back in time yet provide all amenities desired by today's traveller. Space is not a constraint in these palatial rooms and each room is of a different size depending on which part of the building one might find oneself in. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Priceline, HotelQuickly, Agoda, Travelocity and Hotels.com so you can book your Chanakya BNR Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.