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“Small Rooms - Not Worth The Money”
Review of Hotel Polo Towers

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Hotel Polo Towers
Ranked #4 of 21 Hotels in Shillong
Reviewed May 16, 2010

I stayed in this hotel for a day with my family. Although the hotel looks great from outside and is strategically located, the rooms are cramped for space. I found it to be overpriced. The washroom was very small and not up to the mark. The hotel had wi-fi connectivity but who need these luxuries when the room itself is way below par a 4 star standard.

  • Stayed: June 2008, traveled with family
    • Value
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Thank Leosharewala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this reviewResponded June 24, 2015

Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and for sharing your feedback on TripAdvisor.

We are sorry to learn that you were dissatisfied with your stay at our hotel.

As far as the rooms are concerned we are sorry that we did not live up to your expectations, as our hotel is known for its spacious and comfortable rooms right from the Deluxe rooms which are approximately 200 sq.ft, to our Presidential Suites which are very spacious and have played host to Ambassadors, Chief Ministers, Film stars and other dignitaries. Our rooms are airy, spacious and comfortable and exceed the size requirements laid out by the Department of Tourism, Government of India for 4 Star hotels.

The rooms at our hotel are on constant renovation from time to time making sure that the best facilities are provided so as to meet the expectations of our guest.

We are pleased to inform you that we have recently renovated the interiors of the hotel. Focusing on the modern approach of decorating, our interior decorator has transformed our hotel into a spectacular place attracting guest to keep coming back. The most recent renovation was approximately a month ago.

We are Shillong`s only Four Star hotel and you will be pleased to know that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on guest communication too.

We do hope you visit us again and give us another opportunity to look after you and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 - 265 of 277 reviews

Reviewed May 15, 2010

The hotel is in Police Bazar, the centre of Shillong town. Very good business hotel. Communication is very good from the hotel. Taken Cab just near to the hotel and visited all the places in Shillong.

  • Stayed: September 2008, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank knightrider7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this reviewResponded June 25, 2015

Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are delighted to know that you had enjoyed your stay at our hotel. Positive feedback from our guest is always highly motivating to the whole team in order to provide you with the best services at all times.

It is due to guests like you that we have been awarded the prestigious World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2010

We stayed there for one night. The hotel was nice ,specially the lobby but the location was not good, as it was located on busy market area. Our room was good , wi-fi enabled. Complimentary breakfast was just ok. Staffs were helpful. Tariff was high .

    • Value
    • Location
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    • Service
Thank tourtopics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this reviewResponded June 24, 2015

Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and for sharing your feedback on TripAdvisor.

We are delighted to know that you had a pleasant stay with us at our hotel. It is always a great honour to serve our guest with the best services at all times.

As is true for any growing city, even Shillong has gone through a large building boom and as such some structures have come up behind our hotel. However, most of our rooms feature panoramic vistas of the hills dotting Shillong. We are also fortunate enough to be located very near to the lush screen Shillong GOLF COURSE, which has been referred to as “The Glen Eagles of the East”.

You would be pleased to know that our breakfast buffet is now the largest in the state featuring a range of breads, North Indian main course, South India main course, Continental main course, live eggs to order, a range of breakfast muffins, selection of fresh fruits, selection of cereals, cold coffee or lassi, sprouts, make your own sandwich counter, juices, selection of tea and coffee, etc. It will definitely be a great start to an adventurous or busy day.

We are Shillong`s only Four Star hotel and you will be pleased to know that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on guest communication too.

We do hope you visit us again and give us another opportunity to look after you and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2010

It was a mixed experience for us as we had stayed at this property for one night during our visit to Shillong. The hotel is located on a busy street near polo grounds . The lobby was fantastic . Our room was average but no view of the valley from the hotel. The hotel was Wi-Fi enabled. Restaurant was good . There was a discotheque , but it was closed. Tariff was more compared to the service provided.

  • Stayed: July 2009, traveled as a couple
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
1  Thank Travelgini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this reviewResponded June 24, 2015

Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and for sharing your feedback on TripAdvisor.

We are delighted to know that you had an enjoyable experience during your stay at our hotel. We are highly grateful for your note complimenting our services and facilities.

As is true for any growing city, even Shillong has gone through a large building boom and as such some structures have come up behind our hotel. However, most of our rooms feature panoramic vistas of the hills dotting Shillong. We are also fortunate enough to be located very near to the lush green Shillong golf course which has been referred to as “The Glen Eagles of the East”.

Unfortunately, PLATINUM, North East India`s first nightclub was closed as per the circular received from the Government of Meghalaya during that period. It has now been replaced with "Polo Irish Pub" a pub cum sports bar and it’s the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where a BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to hangout out with friends or family after a long day at work.

We are Shillong`s only Four Star hotel and you will be pleased to know that we have been awarded the prestigious World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on guest communication and service too.

We look forward to welcoming you back to Hotel Polo Towers in the near future.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2010

Had a very fruitful stay in Shillong, perfectly suited hotel for business, they had internet, direct dial telephones, very decent work desk, neat and clean rooms and the front desk staff knew almost everybody who was anybody in town.

Restaurant had a separate area for a semi private lunch, decent selection of spirits.

Hotel car was very clean and the driver was polite, knew all the roads and blushingly accepted a tip!

  • Stayed: January 2010, traveled on business
    • Value
    • Location
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Thank Saurabhmaskara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this reviewResponded May 29, 2015

Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are highly grateful for your note complimenting our services and facilities. Strong and positive feedback from our guest is always highly motivating to all of us in order to provide you with the best services at all times.

We would like to bring to your notice that the hotel now has three restaurants- "Ginger" Our multi cuisine restaurant which is famous for its sizzlers and baked fish.
"Sky Grill" Our open air barbeque terrace, which is Shillong's only Al Fresco dinning venue,
“Milano”- Our Italian restaurant which is Meghalaya's first Sicily inspired Italian 'Ristorante', which brings the charm of Italy to Meghalaya. The sizes of the three restaurants are covenant to their exclusivity, allowing staff to create intimate feel for the diners.
"Polo Irish Pub" is a newly opened pub cum sports bar which is the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where a BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to relax with friends or family after a long day at work.
Our hotel also has a “Cup cake factory” presenting a wide range of flavours and cupcakes that leave you nibbling the last morsel. The Cupcake Factory is open till midnight for those who love to pamper their sweet tooth after dinner.

You would be pleased to know that our hotel has now opened a spa called “Zen spa”- Clear your mind and escape from the stresses of daily life and arrive to a safe haven where all that matters is you. Take a relaxing journey with us at Zen spa and leave feeling renewed. Hotel Polo Towers is the only hotel in Shillong that has a spa.

It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2010

Have been staying at Hotel Polo Towers since 2000 when our company started operations here. This is most definitely the best hotel in Shillong as per me.

This time I stayed in 301, their presidential suite with the blue colour scheme. This marked my stay in ALL their different rooms! A rare achievement and one that I`m very proud of!

The hotel has now become an address of sorts for me in Shillong, and the staff as if my friends.

Kudos to them

  • Stayed: November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank hotdude14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this reviewResponded May 29, 2015

Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are delighted to learn that you had an enjoyable experience at our hotel on every visit and we cherish every single moment that we had to serve you. We are humbled and overwhelmed that you had stayed with us for more than 50 times. Your compliments have been sincerely conveyed to the team.

Strong and positive feedback from our guest is always highly motivating to all of us in order to provide you with the best services at all times.

It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2010

Negatives-

The rooms were very small .
Food and service was TERRIBLE. Never gave the right order in time. Buffet Breakfast was rudimentary with hardly any choice.Choice of food was restricted.Always running short of staff .The discotheque or the pub was ever open during our stay . We finally shifted out to pinewood hotel
The blower was making a hell of a noise.
Location and VIEW was BAD.

Positives-
Fresh linen and running hot water at all times.
Clean Toilets.

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank PinakiSengupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtib, Manager at Hotel Polo Towers, responded to this reviewResponded January 18, 2010

Dear Mr.Sengupta,

Greetings from Hotel Polo Towers, Shillong`s only 4 Star hotel.

It was our pleasure having you with us and we are very sorry that you did not have the the great Polo Towers Experience that our guests generally have.

Sir, our rooms are airy, spacious and comfortable and exceed the size requirements laid out by the Department of Tourism, Government of India for 4 Star hotels. Perhaps, as you had requested for a an extra cot in the room, it seemed a little confined to you.

We apologise for the poor food and beverage experience that you had and have initiated a process to make sure that such things do not happen again.

Unfortunately, PLATINUM, North East India`s first nightclub was closed as per the circular received from Government of Meghalaya during that period.

We pride ourselves on having the most expansive Breakfast menu in Shillong comprising of one North Indian dish ,a South Indian dish, three types of breakfast cereals,. eggs to order,Mashed Potatoes, fruit and tea/coffee etc. We would be grateful if you could elaborate on what was missing as per you and on what we can add to make your first meal of the day a truly great meal.

Since it was the 24th of December and our hotel and Ginger-Shillongs only fine dining restaurant were also filled to capacity, there may have been some service lapses and we are truly apologetic for the same.

We cherish every single moment that we had to serve you and thank you for staying at Hotel Polo Towers, we would like to believe you will come back again.

We appreciate your feedback which no doubt will greatly help in improving our services.

We would love to hear from you at feedback@hotelpolotowers.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Polo Towers

Address: Polo Grounds, Shillong 793001, India
Location: India > Meghalaya > East Khasi Hills District > Shillong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 21 Hotels in Shillong
Price Range: $79 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Polo Towers 4*
Number of rooms: 50
Official Description (provided by the hotel):
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 
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