Stayed in this hotel for about 12 days on a business visit to Meghalaya. The location of the hotel is good; within walking distance to the central business, shopping district. Most commercial establishments and government offices are within 10 to 15 minutes from the hotel. Staff are polite and try to be helpful, but not quick and efficient. Hotel provides parking space which is a positive factor. Rooms have space, but not well furnished especially for business traveler. A tiny table occupied by the tea maker leaves little for the laptop. Plug points and switches not conveniently located. Noise from road side rooms does not stop even after windows are closed. The ongoing renovation work adds to the problem - (the Hotel does warn us as we enter that renovation is going on).
Wifi is dodgy and I could not connect for about six out of twelve days of stay. The third floor does not get connected at all.
With plenty of fruits in the state, they can offer a better selection of fruits in breakfast. Pineapple is the major offering in the fruits section of breakfast. When tour groups come in, having breakfast is a nightmare with little space to sit. My friend was asking for diet coke every day, which they could not arrange for an entire week!
Room service can take too much time depending time of the day. Once it took 75 minutes to get a cup of tea and a snack.
But the staff are very helpful. One of my colleagues, a wheel chair bound person was greatly helped every time he had to go out or come back. He was very pleased with the way they treated him.
Despite all the problems it is one of the better Hotels in the city. The business traveller will find the hotel inadequate. Wish they can improve service quality and attend to details.
- Official Description (provided by the hotel):
- Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more less
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