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“A good hotel to stay!” 4 of 5 bubbles
Review of Hotel Polo Towers

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Hotel Polo Towers
Ranked #6 of 19 Hotels in Shillong
New Delhi
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A good hotel to stay!”
4 of 5 bubbles Reviewed January 6, 2014

A good hotel to stay. The location was nice which was 10-15 min walk from all markets. The surroundings though are nothing great!
The staff was cooperaive and helpful.
The food was nice and hygienic.
Overall, a very nice experience.
Will come back again!!!

Room Tip: Rooms on higher floors are preferable to get a good view!
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank varuniaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, June 24, 2015
Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest is always highly motivating to the whole team in order to provide you with the best services at all times. We are grateful for your note complimenting our services and facilities.

As is true for any growing city, even Shillong has gone through a large building boom and as such some structures have come up behind our hotel. However, most of our rooms feature panoramic vistas of the hills dotting Shillong. We are also fortunate enough to be located very near to the lush green Shillong golf course which has been referred to as “The Glen Eagles of the East”. It is also suitable for jogging or to simply clear your mind as the nature and serenity of the place is appreciated by all our guests. The hotel is also located within a walking distance from the Jawaharlal Nehru Stadium which has a running track, an artificial football turf, basketball courts, tennis courts, etc, for a wide variety of sports. The main market place that is POLICE BAZAR is also located within a walking distance from the hotel.

We are happy to inform you that our hotel now has three restaurants-"Sky Grill" Our open air barbeque terrace, which is Shillong's only Al Fresco dinning venue, "Ginger" Our multi cuisine restaurant which is famous for its sizzlers and baked fish.
“Milano”- Our Italian restaurant which is Meghalaya's first Sicily inspired Italian 'Ristorante', which brings the charm of Italy to Meghalaya. The sizes of the three restaurants are covenant to their exclusivity, allowing staff to create intimate feel for the diners.

The hotel has also opened "Polo Irish Pub" a pub cum sports bar which is the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where a BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to hangout out with friends or family after a long day at work.

Our hotel also has a “Cup cake factory” presenting a wide range of flavours and cupcakes that leave you nibbling the last morsel. The Cupcake Factory is open till midnight for those who love to pamper their sweet tooth after dinner.

We have recently opened a spa called “Zen spa”- To clear your mind and escape from the stresses of daily life and arrive to a safe haven where all that matters is you. Take a relaxing journey with us at Zen spa and leave feeling renewed. Hotel Polo Towers is the only hotel in Shillong that has a spa.

It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We are happy to know that you would like to visit us again soon and we look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

223 reviews from our community

Traveler rating
    45
    91
    59
    12
    16
See reviews for
79
35
7
68
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Calcutta, West Bengal, India
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

I visited Shillong with my family , we had a memorable experience in this hotel. The drive from airport to hotel was very enjoyable. The hotel location is simply superb , warm & couteous staff made us feel very special. Excellent variety of continental & local cuisine added to our delight. My kid was very happy running all round in the well maintained gardens. Hotel organised for our sightseeing , which we enjoyed very much. Highly Recommend this hotel.

Room Tip: All rooms are good but the ones overlooking the golf course have a better view , in my opinion.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sourav M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, June 24, 2015
Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are delighted to know that you had enjoyed your stay at our hotel. It is always a pleasure to serve our guest with the best services at all times. Your note complimenting our services and facilities is highly motivating.

We are happy to inform you that our hotel now has three restaurants-"Sky Grill" Our open air barbeque terrace, which is Shillong's only Al Fresco dinning venue, "Ginger" Our multi cuisine restaurant which is famous for its sizzlers and baked fish.
“Milano”- Our Italian restaurant which is Meghalaya's first Sicily inspired Italian 'Ristorante', which brings the charm of Italy to Meghalaya. The sizes of the three restaurants are covenant to their exclusivity,allowing staff to create intimate feel for the diners.

The hotel has also opened "Polo Irish Pub" a pub cum sports bar which is the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where a BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to hangout out with friends or family after a long day at work.

Our hotel also has a “Cup cake factory” presenting a wide range of flavours and cupcakes that leave you nibbling the last morsel. The Cupcake Factory is open till midnight for those who love to pamper their sweet tooth after dinner.

We have recently opened a spa called “Zen spa”- To clear your mind and escape from the stresses of daily life and arrive to a safe haven where all that matters is you. Take a relaxing journey with us at Zen spa and leave feeling renewed. Hotel Polo Towers is the only hotel in Shillong that has a spa.

It is due to guests like you that we have been awarded the prestigious World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We look forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 30, 2013

We stayed for a short while at Polo Towers and I must say that we had a great time there! The hotel is well maintained and a lot of it is newly renovated. The staff is friendly and polite. We loved Sky Grill, the terrace bbq restaurant with its romantic alfresco setting and Milano, the cozy vintage inspired Italian restaurant. The food was good. Altogether, we had a very comfortable stay there and would love to come back soon.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Alifiasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, May 22, 2015
Dear Guest,

Thank you for sparing your valuable time to review Hotel Polo Towers-Shillong`s finest hotel on TripAdvisor.

We are delighted to know that you had enjoyed your stay at our hotel. We are highly grateful for your note complimenting our services and facilities.

We are pleased to inform you that our hotel has now opened a spa called “Zen spa”- Clear your mind and escape from the stresses of daily life and arrive to a safe haven where all that matters is you. Take a relaxing journey with us at Zen spa and leave feeling renewed. Hotel Polo Towers is the only hotel in Shillong that has a spa.

It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We are happy to know that you would love to visit us again soon. We are looking forward to your continued visits and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

I visited Shillong last year with my husband and a group of friends and we stayed at Polo Towers. It was a beautiful drive from the airport to the hotel. The hotel has a spectacular location, ad mist the hustle bustle of the town and walking distance from beautiful golf courses and gardens. It helps you understand the true character of the town. The rooms are really well planned and maintained. The hotel staff was very courteous and ever so helpful. They helped us plan our stay impeccably. They have an array of restaurants to choose from and the food at all the restaurants are delicious, and the roof top restaurant setting is fantastic. We also visited Cherrapunji for two nights and stayed at Polo Orchid a sister property by the same group,which is again a breathtaking resort.

Our entire group had a blast in Shillong and Cherrapunji, we visited the live root bridge, the elephant falls, bada pani and we also went caving which in itself was an experience of a life time.

Both Shillong and Cherrapunji have galore to offer and Hotel Polo Towers just makes the experience very comfortable and memorable.

Thank you team Polo Towers!

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank amritajhawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, May 22, 2015
Dear Guest,

Thank you for sparing your valuable time to review Hotel Polo Towers-Shillong`s finest hotel on TripAdvisor.

We are delighted to learn that you had an enjoyable experience with us. Shillong itself known for its nature and beauty attracts alot of tourist to the state. Knowing that you chose our hotel as your nest after those long adventurous days you had, makes us feel honoured. Strong and positive feedback from our guest is always highly motivating to all of us in order to provide you with the best services at all times.

We have recently opened "Irish Pub" which is a pub cum sports bar which is the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where a BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to hang out with friends or family after a long day at work.

We are pleased to inform you that our hotel has now opened a spa called “Zen spa”- Clear your mind and escape from the stresses of daily life and arrive to a safe haven where all that matters is you. Take a relaxing journey with us at Zen spa and leave feeling renewed. Hotel Polo Towers is the only hotel in Shillong that has a spa.

It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We look forward to welcoming you back to Hotel Polo Towers in the near future and provide you with our best services at all times.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guwahati, India
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed November 9, 2013

Its by far the best hotel in Shillong.. Its near to the main areas in Shillong.. Staff is good and courtesous.. The roof top restaurant is a bliss.. Had spent hours there.. Food is to the taste.. Rooms are clean enough.. It definitely recommended for a stay when coming with family.. You get the value of the paid..

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Saurabh_Agarwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, May 28, 2015
Dear Guest,

Thank you for sparing your valuable time to review Hotel Polo Towers-Shillong`s finest hotel on TripAdvisor.

We are delighted to hear that you had an enjoyable stay at our hotel. We are highly grateful for your note complimenting our services and facilities.

Since you liked our open air barbeque terrace restaurant “Sky Grill”, on your next visit you should try out our other two restaurants-
"Ginger" Our multi cuisine restaurant which is famous for its sizzlers and baked fish.
“Milano”- Our Italian restaurant which is Meghalaya's first Sicily inspired Italian 'Ristorante', which brings the charm of Italy to Meghalaya. The sizes of the three restaurants are covenant to their exclusivity, allowing staff to create intimate feel for the diners. We promise, you will not be disappointed.
We have also opened a new pub "Polo Irish Pub" which is a newly opened pub cum sports bar. It is the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where a BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to relax with friends or family after a long day at work.
Our hotel also has a “Cup cake factory” presenting a wide range of flavours and cupcakes that leave you nibbling the last morsel. The Cupcake Factory is open till midnight for those who love to pamper their sweet tooth after dinner.

You would be pleased to know that our hotel has now opened a spa called “Zen spa”- Clear your mind and escape from the stresses of daily life and arrive to a safe haven where all that matters is you. Take a relaxing journey with us at Zen spa and leave feeling renewed. Hotel Polo Towers is the only hotel in Shillong that has a spa.

It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on cleanliness and guest communication too.

We do hope that you have many more occasions to visit us again very soon.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
155 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 bubbles Reviewed November 7, 2013

The way they reserve restaurant and club areas for the fair-skinned foreigners, one is reminded of India's per-independence days. For the tariff they charge, the service is pathetic. The restaurant waiters believe in making you wait till eternity. The bar is under stocked at all times. Certainly one of Shillong's worst hotels of all time.

  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank Sudhir_Raikar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, June 17, 2015
Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

We are sorry that we did not live up to your expectations in terms of service especially since we pride ourselves on our famed "Shillong Hospitality".

You would be pleased to know that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on guest service too.

The Milano Restaurant was then reserved for a private event which had visitors from both India and abroad. As you will know, our beautiful dining venues make for great event spaces and as such are closed to other guests during such times. Though we apologise for the venue not being available to you, we are unable to accept the nomenclature of “discriminatory’. As you know hotels across the world have private events.

We are sorry for the inconvenience caused to you with regards to the bar being under stocked at all times.Recently "Polo Irish Pub" a pub cum sports bar was newly opened is the first pub in Shillong. It is unique in the fact that it marries Shillong's love for international music with an authentic "wee" pub atmosphere, with delicious nick nacks, numerous alcoholic/non alcoholic drinks and it’s the only place in town where BEER TOWER is served. On Mondays it gives an opportunity to young, fresh as well as established artist to showcase their talent, where there is an open platform for singers and bands. It is definitely a place to relax with friends or family after a long day at work.

We do hope you visit us again and give us another opportunity to look after you and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed October 2, 2013

At over 6K per night for the very basic room, anyone would expect a really good location, great views of Shillong & exquisite rooms, but this hotel offers none, the location being utterly junk, with no good views & the rooms are worth at the most around 4K per night. The food was not bad, but expensive, like it's rooms. We thought of going out & walk around, but the neighborhood of the hotel is not suitable to really walk around & enjoy but a bazzar full of crowd, auto stands & dogs. We decided to check out the next day & moved to pine wood hotel, which is at a far better location.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank ManoharTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review, June 17, 2015
Dear Guest,

It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor.

As is true for any growing city, even Shillong has gone through a large building boom and as such some structures have come up behind our hotel. However, most of our rooms feature panoramic vistas of the hills dotting Shillong. We are also fortunate enough to be located very near to the lush green Shillong golf course which has been referred to as “The Glen Eagles of the East”.

Our hotel is the only hotel that is located within a walking distance from the Golf course which has been rated as the best golf course in India, as well as one of the largest in Asia. It is also suitable for jogging or to simply clear your mind as the nature and serenity of the place is to die for. The hotel is also located within a walking distance from the Jawaharlal Nehru Stadium which has a running track, an artificial football turf, basketball courts, tennis courts, etc, for a wide variety of sports. The main market place that is POLICE BAZAR is also located within a walking distance from the hotel.

We are Shillong`s only Four Star hotel and you will be pleased to know that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards on guest communication too.

We do hope you visit us again and give us another opportunity to look after you and assure you of our best service and attention at all times.

Thank You,
Warm Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Polo Towers

Property: Hotel Polo Towers
Address: Polo Grounds, Shillong 793001, India
Location: India > Meghalaya > Shillong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 19 Hotels in Shillong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Polo Towers 4*
Number of rooms: 50
Official Description (provided by the hotel):
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 
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