My husband and I stayed at Pinewood in Dec'12. Its a beautiful property and the location is good - very quiet and serene. The rooms are cozy, though not fancy. However, one big drawback and disappointment was the service. We arrived at Pinewood at around noon, checked in and then decided to drive to Cheerapunjee. We returned to the hotel late in the evening - tired, worn out and hungry. All we wanted was to have a quick dinner, shower and crash. Unfortunately, that was not in our luck - we had to wait for almost an hour to get our dinner served and then when we headed to our room, there was NO hot water. We called the reception twice for assistance and over the next 2 hrs, they kept sending the plumber to check (who did not fix the geyser in 2 hrs).. My husband had to go storming to the reception to get them to act - after another hour,ie, midnight, we were moved to a room with hot water. We had an early start the next morning and did not enjoy the next day as we had hoped to.
We were very disappointed as they took one hour to serve us dinner and 3 hrs to move us into a room with hot water !!
- Also Known As:
- Pinewood Hotel Shillong