This is an old hotel right in the heart of the city. Shillong is a crowded city with little room for large hotels and this is one of the many in the centre of the city with easy access to all the tourist spots and shopping areas. The hotel is located on the second floor and above (the first floor was having a renovation done when we stayed there) with the restaurant and a sweet shop plus bakery in the ground floor. We stayed here as part of a holiday package in a group of 19 who had taken the package. As happens in the north east of India, the hotel had good infrastructure but staff who need better training and attitude. On arrival, we had to wait for a long time at the front desk to have our luggage brought up. The rooms are good and have wooden flooring which helps in the cold winters at Shillong. Though the rooms are small they are comfortable. Washrooms are good too. We stayed for 2 nights and had a good stay. The hotel though needs to improve much to match with the service in rest of India. The restaurant served good food but they could not handle a large group like ours and guests had to wait for fresh food to be made and served at the buffet where the quantity of food was limited. The restaurant was also not serving a full meal and when the staff were questioned, they indicated they had not got information on guest needs; however, they did oblige by making the dishes requested. The hotel does not keep creamer with the coffee and tea maker and when questioned, the staff indicated that both beverages are drunk without milk in Shillong and thus guests had to do the same! They also told us that dinner is served only at 9.00 p.m. and they can't advance it even on request! Same with breakfast on day of departure, which the hotel indicated could not be advanced though the guests wanted to have early breakfast and check out! Towels were not provided at check in and had to be requested. All in all, a good hotel that can do much better with attitude of service to guests.
- Official Description (provided by the hotel):
- Nearly 60 years of hospitality and travel experience over 3 generations, has now been focused on bringing to Shillong an establishment that claims its own individual character of style and comfort. Well appointed and tastefully designed rooms using locally available materials give The Eee Cee Hotel a distinct & comfortable atmosphere. With a multi-cuisine Restaurant conveniently in the same location, a visitor’s needs are well catered to. ... more less
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