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“pleasent stay at Adamo the resort Matheran!!!”
Review of Adamo The Resort

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Adamo The Resort
Ranked #4 of 22 Hotels in Matheran
Certificate of Excellence
Reviewed June 19, 2014

we halted at the resort from june 16 to june 18 and the stay was very comfortable.the rooms are very spacious and can easily occupy 4.the food is good and the ambience is very good.I recommend this hotel for your stay at Matheran.

Room Tip: Regent Delux rooms are very nice.
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  • Stayed: June 2014, traveled with friends
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3  Thank travellerbybirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded June 20, 2014

Thank you for taking the time out to post your views on Trip Advisor

We are extremely glad to hear that you had a pleasant stay.

Hope to see you soon to give us the opportunity to make yet another holiday memorable.

Thanks & Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 - 217 of 307 reviews

Reviewed June 3, 2014

After a lot of research for good hotels in Matheran, I decided to book a Regency Deluxe room for a 2night/3 days stay in the last week of May. I and my wife were planning to celebrate our Marriage Anniversary with our 5 year old daughter.

The Resort was quite helpful in answering all our queries during booking. Since we were travelling from Pune we arranged for a private taxi to drop us at Dasturi car park. We were lucky to get the train tickets from Aman Lodge Station (just 5 mins from Dasturi car park) to Matheran. The train runs very slowly and takes around 15 to 20 minutes to reach Matheran.
Adamo resort is only a 10 minute walk away from the Railway Station.

The check-in was quite quick and we were happy with the fruit basket, cold drinks etc provided by the Resort. I was surprised that there is no bar present in this Resort, but my request for beer was quickly obliged by the Restaurant Manager :-) (Obviously cost me double the market price).
The Swimming Pool was quite clean, so having a dip was the best option in the scorching afternoon heat.
The Resort provides good unlimited gujarati food for lunch and a Punjabi buffet for dinner. Breakfast is quite limited and evening tea is provided only with biscuits.
The Resort also arranged for magic shows, puppet shows etc for the kids.

Overall we enjoyed the Trip and our stay at Adamo Resorts.

Room Tip: We stayed in Room no 205 which was on the second floor with a big balcony facing the swimming pool.
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  • Stayed: May 2014, traveled with family
    • Location
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6  Thank Raiye1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded June 3, 2014

Our heartfelt thanks for your comments and it is always a pleasure to know that our guests had a memorable stay.

We truly value your feedback, and can assure you that we will work on the opportunities for improvement to make your future visits even more exciting.

Looking forward to welcome you back soon.

Regards

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Reviewed May 30, 2014

trip adviser review help me to change my decision to stay in this resorts...actually i booked another place for 4 night stay by viewing pics on net...after reaching the place..i feel cheated.. i just open trip adviser & find out the suitable place for stay like this resort....
their hospitality to the guest is remarkable...the food is nice..selection of varieties is good...evening activity also give us satisfactions of our decision...

Stayed: May 2014, traveled with family
2  Thank jayesh111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded June 2, 2014

Thank you for taking the time out to post your views on Trip Advisor.
We are extremely glad to hear that you had a pleasant stay.

Hope to see you soon to give us the opportunity to make yet another holiday memorable.

Thanks & Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

After reading many positive reviews on Tripadvisor we decided to stay here on 26th-28th May'2014. Overall a good experience. but there is lot of scope for improvement. Some observations:
1. Food is good but in lunch variety is required. I mean having Gujarati Thali everyday of stay during lunch is not done. Not everyone is fond of sweet sabji, Sweet daal & Sweet kadhi. You may keep it on alternative days.
2. Keeping khichdi everyday is really a blessing for those who have small kids. Keep it up.
3. Break-fast was average and you need to add few more options like you should keep fruits, idli, dosa as a part of fixed menu.
4. Cleanliness - I understand, loose red sand is a trademark of matheran, but we don't want to see it everywhere in the hotel including the balconies. Some dedicated efforts are required to keep the hotel clean of the sand.
5. Receptionist - I have never come across a more cold welcome than this. I mean come-on guys you need to be more polite. they were just not bothered with guest's presence.
6. Pool - Water was real dirty. It's a small pool and with so many families around, you need to ensure that water is changed more often. Small children's pool was worst, whereas it should have been cleanest as kids are going to use it.
7. Room Service was quick.
Overall a good facility but poorly maintained and average staff.

Room Tip: Choose higher level rooms as ground floor rooms facing pool will be noisy.
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  • Stayed: May 2014, traveled with family
    • Value
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6  Thank Ramakant_Yadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded June 2, 2014

I am extremely apologetic and disappointed to read your recent review on Trip Advisor. I also want to apologize on behalf of the team for falling short of providing you with a perfect holiday.. We are certain, your feedback shall facilitate us in consolidating upon our strengths and improve further on our standards. Thus enabling our valuable guests...

I am deeply disheartened to learn that you did not have a pleasant stay and that we were unable to deliver to you the Adamo experience. It is truly regretful to know that we fell short to give you a memorable experience during your holiday. This is certainly not the standard of service that we endeavor to provide to our guests. The team are addressing your highlighted concerns very seriously and are looking into the housekeeping and service issues you faced.

Thank you once again for your feedback. I do hope you visit again soon and give us another opportunity to serve you.

Regards

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Reviewed May 28, 2014

Located at a walkable distance from matheran rly stn. Enthusiasts in groups n carrying light baggage can walk to n fro from dasturi point also, its like a mini trek for freshers ! (We did that) Food is just awesome. Their concept of having breakfast n evng tea by d poolside is vry relaxing. Comfortable n clean rooms with quick room service and vry warm staff. Game room can do with upgradation though. Overall had a vry satisfying stay.

  • Stayed: April 2014
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2  Thank Sam101210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded June 2, 2014

Our heartfelt thanks for your comments and it is always a pleasure to know that our guests enjoyed the food and housekeeping service and had a memorable stay.

We truly value your feedback, and can assure you that we will work on the opportunities for improvement to make your future visits even more exciting.

Looking forward to welcome you back soon.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

We were traveling in a big group of 32 adults with 8 kids including 2 infants. We were there between 21-24th May on an office retreat and i would say that most part of the stay was quite comfortable. The accommodation at both the villas and the bungalow rooms had their own pros and cons. While the villas had a smaller room, with modern plush toilets, the bungalow rooms were a bit shabby but with larger room space. However, having gone in a big group a lot of the time was spent at the resorts nice poolside area. We enjoyed the ambience, the service and the food served for lunch and dinner, although breakfast seemed a little inadequate at times. The staff were excellent. However, the only glitch that we felt was regarding morning tea which should have been complimentary, instead evening tea was complimentary. This is of course a cost cutting mechanism as evenings mostly people are out and do not usually need the resort to serve tea but every guest would need a morning tea!
The other complaint would be regarding Adamo's recommendation about the tour operator, Oswal Travel Line based in Mumbai. The operator was supposed to send for a bus at Neral junction from where we would head for airport at 10.30 am and the bus was sent after 12.30 pm. We were made to wait in the sun, with little children and infants and a lot of them fell sick. The operator and the driver would not pick up the several calls made. Later they explained that there was a breakdown of the bus which delayed it. We could have missed our flight, there could have been other arrangements made by the operator, but unfortunately none of it was arranged. The service of this tour operator should not be availed of and if possible Adamo should try to get their booking office changed.
Strongly recommend Adamo the resort at Matheran and strongly request them to not recommend Oswal Travel Line!!

Room Tip: Go for villas if you are particular about toilets!
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  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sonarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded May 26, 2014

Dear Guest,

Thank you very much for posting your views about your experience with the TripAdvisor community.

All of us are delighted to know that you have had an enjoyable and a comfortable stay with us. Your mention of our service makes us feel proud, which will encourage us further to achieve greater heights.

We eagerly await for your return and hope to be your preferred destination in Matheran.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

yes we really enjoyed adamo resort... very nice service - stay - food - greenery and all of.staff is supper polite.manager mr.parbez very very helpfull and sensior.matheran is ok type.point is not like mount abu and mahableshwar..we can enjoy 1 or two day.but if we stay in resort like adamo or any other good.we enjoy double.adamo the resort provide very clean swimming pool.net n cleane room and toilet bathroom.food was very very teasty...night entertment like magic show puppet show and other game and dj is very enjoyable.we are three couple and two kids.stay at 6 and 7 2014may.we seat near pool at 4 hour at evening and enjoy atmospher.kids play aria is also well mantain..brekfast and dinner is set of near pool is awesome.lunch is in ac hall..everthing is supprb and classic..adamo provide two option.adamo the resort and adamo the village.resort is high 1000 or 2000 rs then vilage but please choice resort for fully enjoy.

Room Tip: duplex villa is best and safe for couple who have kids and the want different room for kids... and s...
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  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank kalpeshthummar2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded May 26, 2014

Thank you very much for posting your views about your experience with the TripAdvisor community.

All of us are delighted to know that you have had an enjoyable and a comfortable stay with us. Your mention of our service makes us feel proud, which will encourage us further to achieve greater heights.

We eagerly await for your return and hope to be your preferred destination in Matheran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adamo The Resort

Address: MG Road, Matheran 410102, India (Formerly Richie Rich Resorts)
Location: India > Maharashtra > Raigad District > Matheran
Amenities:
Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 22 Hotels in Matheran
Price Range: $73 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adamo The Resort 3*
Number of rooms: 40
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Also Known As:
Richie Rich Hotel Matheran

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