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“Awesome Hospitality”
Review of Adamo The Resort

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Adamo The Resort
Ranked #4 of 21 Hotels in Matheran
Certificate of Excellence
Reviewed February 10, 2014

Everything is just awesome. Starting from food, must say it was incredible. Even Breakfast is at its best. At Swimming pool, had a lots of fun with friends. Loved to play indoor games like pool, carom, table tennis. Rooms & Bathrooms are neat and clean. Night with dj songs and dinner would be memorable moments to remember.

A pleasant stay, love to visit again.............

  • Stayed: February 2014, traveled with friends
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Thank parmarhardik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you very much for posting your views about your experience with the TripAdvisor community.

All of us are delighted to know that you have had an enjoyable and a comfortable stay with us. Your mention of our service makes us feel proud, which will encourage us further to achieve greater heights.

We eagerly await for your return and hope to be your preferred destination in Matheran

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (303)
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222 - 228 of 303 reviews

Reviewed January 29, 2014

We stayed here for 2 nights, 18-20 Jan 2013.

Best things:
1) Lunch : Gujarati Thali was mouth watering. Very good in quality as well as taste.
2) Rooms: Clean and tidy rooms with ample space. Clean and hygienic bathrooms.
3) Service : Very kind and helpful staff.
4) DJ Night/ Magic Show in the evening.
5) Pool side dinner arrangements.
6) Location : Not too far from the main market road, but far enough from the hustle and noise of the town.

Only turn off was the Game zone.Considering other facilities, I was surprised to see the condition of the game zone. Very poor.

Hot water is available only from 8 AM-12 PM , understandable considering the water and electricity shortage in Matheran.

Bottom line: Go for it!!!

Room Tip: Go for Regency Deluxe rooms for pool view. Always keep your balcony door closed, or else expect mon...
  • Stayed: January 2014, traveled as a couple
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Thank gauravs1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you for sharing your experience with the TripAdvisor community.

The entire team feels so proud to read your heartfelt review. Thank you for recognizing our unique ways of delighting our guests, which is truly inspiring for us all.

We look forward to your return and assure you of our best service and attention at all times.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

We stayed at the resort from January 25 to January 27. Following is our observations:-

The Good:

The food and the restaurant staff: The food was pure veg & it was decent. The staff at the restaurant was considerate to our needs.

Reservation Staff: The booking office was kind to consider my request to change the reservation dates due to some personal issues.

Location & Rooms: The resort is in the market and is easily accessible. Also the room was pretty spacious.


The Bad:

Hot Water: Hot water is available only during the morning time. Somewhere between 8am to 12pm. After that you will not get hot water. Only if you call house-keeping and If they are willing to consider your request.

Room Service: Although we paid a high price (approx. 13,700 for 2 Nights), we were informed that room service charges will be additional. Hence we could not order lunch/dinner to our room.

Game Zone: The game zone was in a bad state. It was very untidy and the place had not been cleaned in a while.

The Ugly:

The receptionist: She was the most un-interested receptionist we encountered. Through all our interactions she remained stone faced. She avoided eye contact and showed little interest in listening to us. All this despite the fact that we were being very polite and respectful towards her. It seemed that she was doing us a favor. Clearly they need to get someone better soon!

The Spa Center: This was a complete fraud. We were promised a voucher of Rs 500/- for the Spa. However, when we went to the Spa to claim this voucher, he said that the voucher is only valid if we take a package of minimum Rs1500/-. This was never informed to us by the hotel staff. The Spa owner told us that he was not part of the hotel. Later we bargained for Rs 200/-. But all of it was of no use because his massage techniques were pathetic. Instead of feeling rejuvenated we were in pain after the session.

Room Tip: Avoid balcony bcoz of monkeys.
  • Stayed: January 2014, traveled as a couple
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1  Thank Saket77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you for your feedback. While I am happy to read your positive comments, I also want to apologize on behalf of the team for falling short of providing you with a perfect holiday..

We are certain, your feedback shall facilitate us in consolidating upon our strengths and improve further on our standards. Thus enabling our valuable guests to experience better services at the Resort.

The Hot water is an issue with Matheran in general due to water shortages.
We regret your experience with the Spa and our receptionist.

However i hope that we can invite you back for a more memorable stay the next time around.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

Only Veg restaurant...and awesome food....rooms were spacious...comfortable and large...all rooms were in cottage design....if one can afford it...every penny is worth it...swimming pool is an added attraction.

  • Stayed: October 2013, traveled as a couple
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1  Thank sanjeevzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you very much for posting your views about your experience with the TripAdvisor community.

All of us are delighted to know that you have had an enjoyable and a comfortable stay with us. Your mention of our service makes us feel proud, which will encourage us further to achieve greater heights.

We eagerly await for your return and hope to be your preferred destination in Matheran

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Excellent Food..Comfortable stay..Cozy Rooms..Disco+Housie+Jugglar Show at Resort in Night. Amazing Experience..!!
Stayed here for 2D+1N package.Worth it..!! Dont expect much as what they offer you here is beyond expectations bcz arranging all comforts at such an elevation is a challenge and they prove to meet all expectations of guests with full courtsey and hospitality.
I would suggest,after Reaching "Matheran Car Parking point"..First be prepared to walk here bcz NO taxi/Car/Vehicle is allowed beyond a certain limit..Making Hill Station pollution free.
So where ur car dropped you off at the car parking Down Hill side, you have to Walk 3-4 KM to Reach Matheran City.
Horses is an Option( but the people Charge you soo much 300-500 bucks for a trip)+ Coolie(200-300 bucks).
So we just hired Coolie bcz we manage to bargain for 250 bucks & too had luggage and so we planned to walked to our resort.
My experience says,If you are a First Timer for Matheran, Select a Resort within City limits (like Adamo Resort) bcz its easier for you to reach the property.
Other attraction is the Evening Market at Matheran. Go for a refreshment here, you can shop here shoes/sandals etc..its like small town amusment park having all activities to make ur trip fun filled.Do try the Malai Golas( Ice Gola.. Heavenly..!!).
Next morning you can book trip with Ghode wala for 5 famous point/ 7 famous point near by your resort for a charesmatic view early morning.
Post which you can return to resort and have ur Breakfast beside Pool.
After that roaming inside property clicking some fantastic pics..you can have ur lunch at resorts restaurant..these guys are experts in gujrati/marathi cuisines..!!
After that we packed our bags and planned our return by walking down the hill and taken a cab from the car parking down hill.
Wish you all Happy Holidaying here..!!

  • Stayed: January 2014, traveled as a couple
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3  Thank SamrendraK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you very much for posting your views about your experience with the TripAdvisor community.

All of us are delighted to know that you have had an enjoyable and a comfortable stay with us. Your mention of our service makes us feel proud, which will encourage us further to achieve greater heights.

We eagerly await for your return and hope to be your preferred destination in Matheran

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

If you need a good hotel just in mid of town then go to Adamo The Resort. This place is in mid of town with all required amenities. In case you need anything the markets are near so you won't have to go any far for any requirement. Warm water comes with time schedule so you may have to take bath during the time else normal water is 24X7. Rooms are spacious though hotel can improve on providing better quality & variety of bathing accessories(Soap/Shampoo/Cream) etc. The hotel also has a Kerala Massage center where you can get some package to choose. Food is OK & non veg is not available at hotel.Overall one of the good place at matheran.

Room Tip: Always ask for room with poolside view & check rooms before booking them
  • Stayed: January 2014, traveled as a couple
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Thank Dhruwa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you for sharing your experience with the TripAdvisor community.

The entire team feels so proud to read your heartfelt review. Thank you for recognizing our unique ways of delighting our guests, which is truly inspiring for us all.

We look forward to your return and assure you of our best service and attention at all times.

Thanking you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

Stayed here for a couple of nights in December and it was one of the highlights of my trip. The food was excellent , the room clean and comfortable and the staff very attentive. The entertainment evening was particularly fun with a magician and Bollywood disco among the attractions. The hotel is conveniently located in the centre of town only a 5 minute walk from the toy train station. I hope to return here next year this time with my family.

  • Stayed: December 2013, traveled solo
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1  Thank mallorywas1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamo91, Guest Relations Manager at Adamo The Resort, responded to this reviewResponded March 29, 2014

Thank you for sharing your experience with the TripAdvisor community.

The entire team feels so proud to read your heartfelt review. Thank you for recognizing our unique ways of delighting our guests, which is truly inspiring for us all.

We look forward to your return and assure you of our best service and attention at all times.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adamo The Resort

Address: MG Road, Matheran 410102, India (Formerly Richie Rich Resorts)
Location: India > Maharashtra > Raigad District > Matheran
Amenities:
Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 21 Hotels in Matheran
Price Range: $46 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adamo The Resort 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Richie Rich Hotel Matheran

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