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“fantastic matheran”
Review of Regal Hotel

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Regal Hotel
Ranked #8 of 22 Hotels in Matheran
Certificate of Excellence
Reviewed July 28, 2013

our stay at hotel regal was very good. the food was very delicious. the behaviour of all the staff was very good. they all were very humble.we njoyed our trip very much. it was monsoon so me and my wife and my kid njoyed it very much. only one thing was disappointing. there was so heavy rain so the we cant njoyed the ride of the toy train of matheran which is the main attraction of matheran

  • Stayed: July 2013, traveled with family
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Thank pratik403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 - 128 of 210 reviews

Reviewed July 23, 2013

It was our weekend travel to matheran & we had booked 5 rooms & this time decided for Regal Hotel & it was OUR BAD LUCK.
Instead of relaxing there, we were just busy asking the staff to keep clean our room every now and then. When we asked them why the rooms were dirty, they had just 1 reason- "Because of Rains", whereas we went to other hotels to check the availability but 5 rooms were not available & we had no other option to stay in Regal.
BUT WHEN WE CHECKED OTHER HOTEL'S ROOMS, THEY WERE SO CLEAN.

The day we reached, it was 3.pm & we were served with cold lunch & they didn't even serve buttermilk or papad because the lunch time was over. That was ridiculous.
As we entered the room, the room was so dirty, even the toilet was not clean & flush not working. Even after complaining, they sent the person after 15 min to clean who just cleaned the toilet. Also we told them the room was dirty & needed to clean, but he said that its not his job & they clean the room only in morning.

Later at night, around 11pm, water is washroom was not coming. So we asked the Reception to send someone. But we received the response as "NOBODY IS AVAILABLE AFTER 11PM AS ALL ARE SLEEPING".
SO THIS MEANS THAT WE SHOULD NOT USE WASHROOM AFTER 11PM.

Again arguing with them on phone, somebody started the tap from outside & water finally came after 30min.

THIS IS JUST 1 DAY EXPERIENCE.

2ND DAY WAS EVEN WORSE WHEN MS. HARSHA WAS SO RUDE AS IF SHE WAS THE OWNER OF THE HOTEL & HAD NO SENSE OF SPEAKING WITH THE CUSTOMERS.

SO GUYS IF YOU ARE PLANNING TO VISIT MATHERAN, PLEASE DON'T GO TO REGAL & F YOU DO, ITS AT YOUR OWN RISK.
I'VE ALSO ENCLOSED PHOTOS OF ROOM (REGAL SUITE), WHICH IS JUST WORST.

Room Tip: "No Room is Good"
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  • Stayed: July 2013, traveled with friends
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8  Thank AF711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Myself and spouse have thoroughly enjoyed our peak monsoon experience @ Matheran. This is largely due to the comfortable accommodation provided by Regal Hotel. We stayed in the deluxe cottage which felt like staying in a bungalow. The rooms are very large and spacious and perfectly tidy. The room service was excellent and so was the complimentary food (breakfast/lunch/dinner). The lunch served traditional Gujarati dishes and was served at the table, while the dinner was a buffet and served exotic (e.g. Italian cusine). The indoor sports area was a good source of entertainment. We played Carrom, Table Tennis as well as Pool, all kept in good shape and maintained. Since it was peak monsoon with heavy continuous downpour, this turned out to be a vital part of the hotel amenities. Finally the staff was very cordial and receptive which helped make our stay very enjoyable. We spent quality time at the swimming pool side as well, which was also kept in good shape. The best part about the hotel is the huge real estate that they own, which keeps you busy exploring the various places inside.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Cleartrip
1  Thank Mehul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

staying in regal hotel in matheran was a fantastic nd awesome experience....rooms were excellent nd area around hotel that is swimming pool was excellent.....food,breakfast served by regal staff was awesomr,excellent,fantastic,just have no words to describe the food as it was so fantastic ....staff of hotel was very cooperative nd helpful.......programs arranged by staff for entertaining guest was excellent.....the singer which sang songs of rajesh khanna was awesome...hats off to him...plz keep arranging this programs as it was excellent.......
I REQUEST ALL GROUPS OR COUPLES WEN U VISIT MATHERAN PLZ BOOK A ROOM IN REGAL HOTEL AS ITS AWESOME...
THANK U FOR UR SERVICES...HATS OFF TO ALL THE STAFF ND COOKS OF THE HOTEL....

Room Tip: rooms on the pool nd entrance are awesome
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  • Stayed: July 2013, traveled with friends
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Thank raneashish68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Wonderful experience i ever had. EXCELLENT FOOD.... REALLY AWESOME !!!!! Great service !!! Reallly great .... Will be advising to other people.. We are going to visit again in near future.... Thankxxxxx...

  • Stayed: July 2013, traveled with family
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1  Thank Pooja p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

We went during the heavy rain period when it was raining very heavily in Mumbai . It was raining and misty all the time. The rooms are large and spacious . The best part was that even in such heavy rains there was absolutely no leakage or dampness on the walls despite being a heritage property.It was a pleasant surprise because amidst such constant rains rooms and besheets and towels are damp but here they were completely dry.The staff are all old timers who are smiling and welcoming.The food is pure veg Gujarati but one has to go to the dining hall to eat ,room service has only bed tea and afternoon coffee. There is a large variety in the buffet most of it was tasty. They have the same chef from 45 years !.There are indoor games too .The bathrooms are very old and smell a bit but because of heritage property they may not change . The hot water has fixed timings so you can only bath in the mornings.The hotel is about ten minutes from the railway station.The whole place has an old world charm and the front desk staff is also helpful.There is a sit out in front of the rooms and it is ideal for family conversations .

Room Tip: The rooms facing the pool have a good view
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  • Stayed: June 2013, traveled with family
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Thank mumbaisds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Food was the only good thing....nothing was good except the foodthe room condition was patheticnothing it was just a the could not manage anythingintro any kind of assistance full stop. Thank u. Will never visit the same.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Cleartrip
2  Thank Ali Asgar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regal Hotel

Address: Via Neral Kasturba Road, Matheran 410102, India
Location: India > Maharashtra > Raigad District > Matheran
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #8 of 22 Hotels in Matheran
Price Range: $51 - $180 (Based on Average Rates for a Standard Room)
Number of rooms: 43
Also Known As:
Regal Hotel Matheran

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