Our room: Super Deluxe
The hotel is 1 hour walk from the place where you park the car and I'm not exaggerating. So you have 2 options, either take a toy train upto Matheran station and after that 20 minutes walk again OR hire someone (who usually charges Rs. 300) to take your luggage and you walk.
Staff is very helpful and always doing job with smile.
In our 3 day stay they had Magic Show, Puppet show & Juggling for kids on different days.
There was live music in evenings by pool side, so you can enjoy your food while listening to music.
There is also DJ around 10 but I couldn't enjoy that due to infant.
Swimming pool was nice with maximum 5.5 feet deep.
I can understand monkeys in the hotel and they were not much bother with staff always alert. But how can they let stray dogs inside the hotel premise, dogs poo was at many places.
The super deluxe rooms were average, all metal fittings were rusted and also doors/furniture looked very old. They were renovating but for me it was late.
Daily room service didn't replace shampoos, moisturizer, soap unless asked for. Why do I have to ask such basic things when I'm paying so much?
Room Tip: Take ground floor that way from backdoor you have easy access to pool.