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“Nice hospitality...”
4 of 5 bubbles Review of Westend Hotel

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Westend Hotel
Ranked #2 of 20 Hotels in Matheran
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
199 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Nice hospitality...”
4 of 5 bubbles Reviewed April 20, 2014

Westend Matheran is almost the last of the resorts towards the forest end. We booked for a 2 nights 3 days package. It comes along with a package of all meals. Right from morning tea/ coffee, break fast, lunch, evening tea/ coffee with biscuits and a dinner are included.We chose this hotel because it was the only one resort which gave the option of cancellation when U do the booking months in advance.
Now the pluses:
Very friendly staff. Very nice food in their breakfast, lunch and dinner all served near the swimming pool. The variety offered was really good. The attention was amazing. Guests are individually asked whether they need anything special. We got our curds specially for a dinner. I heard another guest asking whether they can serve chappatis in a buffet where they already had rotis including Rumali. Still they got what they wanted. The staff have a standard response. For anything you ask, "milega Saab" meaning sure you get it. After the swim and half an hour before they were scheduled to start lunch, I asked whether a bowl of soup possible. The reply was "milega Saab" and sure I got what I wanted. Catering in charge Noor was attending to guest personally.
We got new shuttle clocks and TT balls every time we demanded. The swimming pool is very clean, although not a big one. They even allowed us to have our swim in the morning out of the pool hours. The full body massage I had in their Spa was the best ever I had so far. Athem, the guy from North Eastern part was amazing. The cost of massage, though was not cheap....
Now the minuses, although are less in magnitude compared to pluses:
The rooms are not bigger, although we had a super deluxe. The toilets could be kept cleaner, although the house-keeping was always at your service whenever u needed.There was a problem of hot water on the last day, though due to some technical problems, I understand. Monkeys start jumping onto the tin shades making hell of a nice as soon as the Sun rises., again I understand that is a common menace throughout Matheran.
On the whole the stay was comfortable. The resort was good with full of greenery. Enough activities to keep children busy, including magic shows etc in the evenings. I would surely recommend Westend to anyone who visits the pollution free hill station , Matheran.
Rtn.J.Ganesh

Room Tip: All rooms face their green tree and plants.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ganesh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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462 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
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English first
Mumbai
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

Hotel West-End a perfect charming place to unwind.
A stay almost in the forest and yet hardly 7-10 minutes from the centre of activity at Matheran, the Main Market area!
Quiet, peaceful and well designed, the rooms are good sized, with adequate facilities. Staff is very prompt, helpful and friendly.
Food at the resort is worthy of mention - the buffet, has a wide range of dishes, both veg and non-veg, to suit all tastes. The menu reflects the personal attention of the management given towards hospitality. Fresh and piping hot food, clean dishes, enjoyed around the pool-side area, is a wonderful way to relax and enjoy the beauty and non-polluted atmosphere of Matheran. Verandahs and sit-outs for almost all rooms with a lovely garden / valley / poolside view is a great way to begin and end the day! Lots of activities for little ones. The Clean Swimming pool is good for a leisurely dip and maintained very well. Over all, one feels safe and comfortable at the resort. Most certainly recommended!!

Room Tip: Pool side rooms are a little noisier since they are at the centre of the action...
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  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrBMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
5 of 5 bubbles Reviewed April 20, 2014

April 18,2014 -My 4th visit to Westend Matheran. As always i experienced delicious food,excellent services by friendly staff.We enjoyed tangy panipuri followed by delicious Kababs for dinner at the poolside and also enjoyed some good music. Next day i tried Foot Relaxing massage at the newly opened Eternia Spa. The massage specialist combined techniques of massage with accupressure ,amazing experience-i felt totally destressed and rejuvenated.Thank you Westend team for this experience.
Reeta Mangal

Room Tip: Rooms in the centre
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Reeta26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 19, 2014

West End had made our stay memorable. Hygienic rooms. Yummy food. Good service. All meals served near the swimming pool made it all the more beautiful. Lake is 15 mins walk through the jungle. Would love to visit this place again...!!!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ranjitha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed April 19, 2014

dear friend i am dr. sharafat, recently visited westend with my friends. this was our fifth visit in westend, like to know you that location is very good with lot of plants and tree, food is awesome with multiple options, choices to play games, excellent services by staff.
every time visited there is something new to the place and every next visit creats new experiences
excellent....
thank you

Room Tip: brief your requirements to the front desk they will guide you with the best option
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chaudhary2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 14, 2014

Location is very good - quiet and more towards the forest but still not very far from the main market place (about 10mins walk). It is also quite close to the echo point (15-20 mins walk). Good rooms, very friendly staff, good food and lot of variety in the buffet. Overall, it was a nice 3 days holiday with family!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaibhav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
1 review
5 of 5 bubbles Reviewed April 14, 2014 via mobile

6 Apr 2014
We stayed in the month of december at Westend Resort and it was a great experience for all of us.

my mother's birthday falls during the stay and the staff of the resort made good arrangements in the hotel.Thanks for every thing during our stay and we will recommend Westend Resort for a stay.

Stayed December 2013, traveled with family
Helpful?
Thank NitinShinare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westend Hotel

Property: Westend Hotel
Address: R.C.Church Road, Next to Matheran Police St., Matheran 410102, India
Location: India > Maharashtra > Matheran
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 20 Hotels in Matheran
Price Range (Based on Average Rates): $
Hotel Class:3 star — Westend Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Westend Hotel with 29 cottages and 2 tents are brimming with old world charm, what with their beautiful old British-style preserved architecture and spacious verandas. From the minute you step in, you almost wonder if such hotels exist. And to think, its mere 2 hours away from the hustle and bustle of city life. Tucked away in the forest, all you will see are the tree tops and hear only the sounds of the forest. The beautiful Lake Charlotte is just 10 minutes away as is the main bazaar and a few of the famous viewpoints. The sole aim of the hotel is to make you relax. Trek through the forest, amble along the natural red mud paths, take a horse ride to the various tourist attractions, play the numerous indoor-outdoor games, soak in the silence or just laze on the hammocks, there's enough and more to keep you busy for as long as your stay. And whatever you choose to do, you'll certainly leave with a rejuvenated mind. ... more   less 

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