Westend Matheran is almost the last of the resorts towards the forest end. We booked for a 2 nights 3 days package. It comes along with a package of all meals. Right from morning tea/ coffee, break fast, lunch, evening tea/ coffee with biscuits and a dinner are included.We chose this hotel because it was the only one resort which gave the option of cancellation when U do the booking months in advance.
Now the pluses:
Very friendly staff. Very nice food in their breakfast, lunch and dinner all served near the swimming pool. The variety offered was really good. The attention was amazing. Guests are individually asked whether they need anything special. We got our curds specially for a dinner. I heard another guest asking whether they can serve chappatis in a buffet where they already had rotis including Rumali. Still they got what they wanted. The staff have a standard response. For anything you ask, "milega Saab" meaning sure you get it. After the swim and half an hour before they were scheduled to start lunch, I asked whether a bowl of soup possible. The reply was "milega Saab" and sure I got what I wanted. Catering in charge Noor was attending to guest personally.
We got new shuttle clocks and TT balls every time we demanded. The swimming pool is very clean, although not a big one. They even allowed us to have our swim in the morning out of the pool hours. The full body massage I had in their Spa was the best ever I had so far. Athem, the guy from North Eastern part was amazing. The cost of massage, though was not cheap....
Now the minuses, although are less in magnitude compared to pluses:
The rooms are not bigger, although we had a super deluxe. The toilets could be kept cleaner, although the house-keeping was always at your service whenever u needed.There was a problem of hot water on the last day, though due to some technical problems, I understand. Monkeys start jumping onto the tin shades making hell of a nice as soon as the Sun rises., again I understand that is a common menace throughout Matheran.
On the whole the stay was comfortable. The resort was good with full of greenery. Enough activities to keep children busy, including magic shows etc in the evenings. I would surely recommend Westend to anyone who visits the pollution free hill station , Matheran.
- Official Description (provided by the hotel):
- Westend Hotel with 29 cottages and 2 tents are brimming with old world charm, what with their beautiful old British-style preserved architecture and spacious verandas. From the minute you step in, you almost wonder if such hotels exist. And to think, its mere 2 hours away from the hustle and bustle of city life. Tucked away in the forest, all you will see are the tree tops and hear only the sounds of the forest. The beautiful Lake Charlotte is just 10 minutes away as is the main bazaar and a few of the famous viewpoints. The sole aim of the hotel is to make you relax. Trek through the forest, amble along the natural red mud paths, take a horse ride to the various tourist attractions, play the numerous indoor-outdoor games, soak in the silence or just laze on the hammocks, there's enough and more to keep you busy for as long as your stay. And whatever you choose to do, you'll certainly leave with a rejuvenated mind. ... more less