The Hotel environment is clean, safe and conducive. The staff is very friendly, warm and very sensitive. The PR Yacnel is a person who can make people feel home though away from home. I am a South African (Yvonne Skosana) was well received and treated. He is trustworthy and has time for foreigners and locals as well. To count the few pwople, Ellaine and mercy the receptionists very humble and helpful, Hebiteco the bellboy, trying by all menas to make you feel at home, Carlos the driver manager always assigne an english spoken drivers who are like trained tour guides in the name of Renato and Angel. I am going to recommend this hoetl to my fellow colleagues when going to Cuba in future.