I have Booked a 18 People Lions Club Group Tour in which my Parents was part of it, between 20th March 2012-27th March 2012 Co-ordinate d Directly via Hotel Director Mr.Vinod Maheshwari,in initial talks he was very soft & sounded professional on phone when I use to correspond with him & seeing the review on trip adviser, I shortlisted him Initially a online advance was demanded from his side after paying an X amount,The colors & mood of the said hotel director sir changed & whenever I use to ask small general things like soft copy of Food menu to be served & other programme details, He use to get Irritated on me,later a stage came before two days of starting of tour just for confirmation I called & he answered dont expect a Professional service from us or else I will refund your advance money. Lines such as " Dont Expect 5Star service in 2star rate were used in filthy manner" on phone call & e-mail exchange,seeing the preparations & mood of travelers,I calmed him & later prepared the full to be served food menu by self on judgement based on initial talks with hotel owner.
The First day In Kanha Resort was Nightmare again the rooms were full of termites,bugs,damaged internal doors,damaged blankets moreover,the food menu what we were suppose to get details was not supplied to the hotel staff & they made to skip our breakfast,later in lunch they served something very cheap things what we cant even find on a handcart lunch thali in Mumbai. After lots of heated arguments things were improved but not 100%.Rest arrangements like Vehicle co-ordination etc. was superb & things were good outside the hotel limits.
Then Bhedaghat Hotel was good as it Govt. of MP owned there we got good services via they were having good infra & professional services.
Then again at Hotel Pachmarhi the nightmare story begins " The hotel is said to be 2 star but as per inputs its not even to be called as Lodge,as it has very poor infra & disturbing location of a busy city street.Moreover,My parents were given a room next to reception on ground floor,so noise is unacceptable full whole day.
Moreover,the same evening a group of 50-60 college students from Rajkot visited the hotel & the hotel became an disco amusement park with there Masti & Noise, till the students sleep my group use to wait 4 them,so that they can sleep peacefully one time only.
This hotel has a very ltd.staff with a dirty clothes/uniform with them & most amazing thing they have "dual role cook" who use to sit at hotel reception & if required the same person use to serve tea to all rooms & prepare the same in kitchen.
The Said Pachmarhi Hotel is good for those who are expecting normal food at restaurant type,rest its a shear collective failure of hospitality name.
I would suggest the people who are willing to visit this hotel should not offer any advance money as later they offer cheap things to advance bookings & good things to those who visits the hotel & take rooms,as they have different size rooms starting from Match box size to 10x10 feet rectangular type rooms,so those who dare to adjust in such conditions should look after this hotel,rest in off season of Jan -March many many good 10 times better facilities are available in good rates,but with a risk called availability.
My vote would be except budget tour people,Just ignore this hotel & dont rely on the talks,data on net & hotel website.
- Official Description (provided by the hotel):
- It is the biggest private-sector property with 24 rooms including suites. It is in the town property thus all points are nearby. It is ideal for budget tourists, student groups and dealers meet. ... more less
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- Also Known As:
- Pachmarhi Hotel
- Hotel Pachmarhi Madhya Pradesh