We were given rooms in basement, which were quite chilly and were provided with the room heaters. On request we were shifted to the cozier rooms. I would say Christmas weekend was a reason for this hiccup. Otherwise, we booked through www.goibibo.com (3 rooms). We had inquired about possibility of 1 family dropping their plans and had asked what would be the procedure for partial cancellation then. Well, later on we confirmed that all the guests are arriving & please keep our booking intact. To our surprise, on our arrival "GM Sab" as he is called, said that you have only 2 rooms, as cancellation has come from the website. Well, upon some serious discussion and we leaving the issue on mercy of Dalhousie Heights and goibibo as we had not asked for any modifications, our rooms were provided. Out of the entire episode, behavior of "GM Sab" was upsetting.
Otherwise, rooms are good, staff is very co-operative and buffet breakfast was decent.
They must teach "GM Sab" that he is into "hospitality" business.
- Official Description (provided by the hotel):
- Dalhousie Heights is a luxury resort in the famous Himalayan tourist destination of Dalhousie (Himachal Pradesh) situated at a height of 6600 feet above mean sea level. Located just 100 metres from the main bus terminal on the Lovers' Lane surrounded by lush green temperate forests. Resort has 45 modern rooms & suites with independent balcony where one can enjoy fresh crisp mountain air and picturesque view of Ranjit Sagar Dam. Modern facilities like swimming pool, gymnasium, sauna/steam bath, indoor games, central heating and conference rooms & banquet halls are available. Other facilities include 24 hours reception, safe covered basement parking, multi-cuisine 'Mezbaan' restaurant, 24*7 room service & Travel assistance. Resort ensures a royal treatment providing personalized service for its esteemed guests with a team of well behaved and efficient staff amidst natural bounty. ... more less
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