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All reviews gs road kheer wet floor eating joints management needs free wifi room service location is excellent multi cuisine swimming pool complimentary breakfast rooms are comfortable breakfast spread very nice hotel basic amenities great ambience value for money
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Reviewed August 10, 2018 via mobile

I was living in Guwahati when Hotel Gateway Grandeur had first opened its doors and I remember dining at the restaurant Florentine quite often... Having relocated to Bangalore eight years back, this was my first stay at a hotel in Guwahati and because of the location and the familiarity, I had chosen HGG... but unfortunately I encountered many loopholes...

Firstly, on the second day of my stay, I returned to find that the room door had been left open, probably by the Housekeeping Staff after the routine cleaning up... On informing the Staff, the response that I received was, “Have you lost something?”.
The fact that it was a security hazard had completely been overlooked and there was no apology from the management which was the least that I had expected...

While entering the hotel one evening, our vehicle was made to wait for quite a while and I was horrified to see the security/valet person guiding guests making their exit to take a right turn on a one way lane allowing only a left turn.... a complete breach in traffic rules, must say and extremely irresponsible attitude...

The rooms are reasonably spacious but could do with a facelift...

The Front Desk was very poorly managed because at most times it appeared to be short-staffed with only one person handling the check in and checkout... I was disappointed when despite a wait of a good quarter of an hour the lady at the reception could not make eye contact, let alone apologise for keeping me waiting... Billing seemed to take ages despite my prior information about checkout...

The plus point is the inclusion of the traditional Assamese ‘Jolpaan’ comprising Komol saaul-Seera-Aakhoi and Doi-Cream-Gurr along with Tekeli Pithaa, Paani-Pithaa and Paati-septa(Stuffed with sweetened coconut and sesame seeds)Pithaa... The fresh tender coconut water was a welcome change to canned/tetra-pack juices...

I hope the management will take this as constructive criticism and make amends toward acquiring better reviews...

Stayed: August 2018, traveled with family
Thank monideepa d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2018

Rooms are big but the stains are very visible namely tea stains on walls, bed sheets were not clean and cushions were very untidy.The other facilities were great.Excellent gym and swimming pool.Food is excellent even the spa service is worth paying.The attitude of the staff needs to be taken care of.

  • Stayed: July 2018, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Moutusi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2018 via mobile

The hotel rooms are big but they'll do better if the furniture and linen can be given fresher and newer appearance by refurbishing.
The restaurant serves ethnic Assamese food. Both the decor and the food being ethnic, it's something visitors should experience.

Stayed: April 2018, traveled on business
Thank SSBATC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2018

am an architect & travel to guwahati for work once in 40 days. i prefer staying at gateway for the following reasons:
1.excellent location on g s road.
2. big & quite rooms
3. excellent breakfast spread.
4. good wifi.
5. good & friendly staff.
6. piping hot water supply in the toilets
7. value for money

areas for improvement
1. rooms need renovation
2. segregation of wet & dry areas in the toilet.

cheers to team gateway grandeur

Room Tip: asks for hill view rooms if you desire for quite stays
  • Stayed: June 2018, traveled on business
    • Location
    • Rooms
    • Service
Thank donzajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gateway2010, General Manager at Hotel Gateway Grandeur, responded to this reviewResponded July 20, 2018

Dear Valued Guest,

Greetings from Gateway Team!

With all due respect to you, we would like to thank you for your valued mail.

We are highly grateful to you for patronizing our hotel.

With high regards, we accept your valued advice in good faith.

It will always be our pride and honour to host you.

Regards,

SANDEEP BOSE

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2018 via mobile

Have stayed here a couple of times now, the rooms are comfortable, but showing there age, the TV's are small and the remotes difficult to operate, the prices in Guwahati hotels has increased tremendously, the restaurant at ground level is multi cuisine and serve decent food, ok choice for a night or two on a business trip

Stayed: July 2018, traveled on business
Thank Sumant_Bhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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