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“Great Experience”

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Ginger Hotel Guwahati
Ranked #6 of 60 Hotels in Guwahati
Kolkata
1 review
“Great Experience”
4 of 5 bubbles Reviewed October 9, 2013

Satisfactory service, very good hotel at a very reasonable price. Good value for money. Hotel staffs are very polite and very cordial. Breakfast and dinner was excellent. One can enjoy the scenic beauty from hotel rooms. Rooms are quite specious, with Mini Bar and Tea/Coffee service. Free shuttle service from the hotel to the nearby 6 miles market. Airport is around 1 hour journey by city roads. One can reach Airport faster through highway. You can have free wi fi service also.
I shall strongly recommend someone to try this hotel which is a very good value for money. This hotel can be booked online also. They have special offers for corporate bookings and group bookings. One should check with hotel for the special offers.
Lounge is quite spacious. Gym is also very good. One can have a stroll around the hotel in the night. The behavior of the staffs are very polite. Very homely atmosphere, they are always free to help you.
You can always try them in your next trip. We always stay at Ginger for all of our corporate trips. This chain of hotels are very good. They have hotels in many cities across India.
Happy staying.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Banaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed October 8, 2013

It's very disheartening to see how such a good brand of hotels is getting killed by its management. As Im staying in this brand of hotels for last 7-8 years and also at hotels of similar standard. The location, services, facility everything is terrible in this hotel. You won't get an auto or rickshaw anywhere near. U will be bound to take their highly priced taxis, that is too after 9 am. The so called gym doesn't have any instruments except few rusted dumbles. Treadmill is non functional, cycle is broken and nobody fixed them even after 3 days & repeated complaints. The room service is very poor-very limited food items, too late service and attitude of service people is very poor. If you want to go out in morning & want to have a breakfast, you either have to take their over priced buffet (e.g. Rs. 100 for 2 boiled eggs) or wait until 11.30 am for room service to start. If you complain for their shoddy services or facilities, the reception people says its not their problem. If you have nothing to do in Guwahati & want to stay within your room most of the time and if you have lots of money to waste then only you can select this hotel. Otherwise, their are many better options available in Guwahati. Do little research and you will find one.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adityansingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Guest Relations Manager at Ginger Hotel Guwahati, responded to this review, November 22, 2013
Dear Mr. Aditya,

On behalf of Ginger Hotels, I sincerely apologize for not being able to provide you with our warm hospitality; which is the general norm of our hotel. I note with deep regret that our services did not meet your expectation during your recent stay at Ginger Guwahati.

Your concern regarding the service, facilities, F&B offerings, gym equipment's, price, staff & location of the hotel, had been taken up with the respective department heads for corrective actions. Also the respective teams have been briefed to be more efficient to ensure that our guests don't face any such inconvenience. Furthermore, we will ensure that periodic checks are done for the gym equipment's.

I have also instructed the staff to be more proactive while dealing with guests' requirements & to ensure that we provide our guests quick service & a great hospitality.

Thank you for bringing it to our attention; we will definitely work upon the feedback shared & look forward to another opportunity to host you at our property a better at your next stay at Ginger Hotel. Once again we thank you for your valuable feedback & suggestions.

Looking forward to your continued association with us and I assure you that your next visit at Ginger will be pleasant one.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.


Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Guwahati hotels

Mumbai
1 review
4 of 5 bubbles Reviewed October 8, 2013

The hotel is far from the city center. While the hotel was good, clean room and nice food, but had few issues. The Wifi was not working and even after escalating the issue was never resolved. Also, I was told breakfast is included but had to pay for it separately.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Rajiv G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Guest Relations Manager at Ginger Hotel Guwahati, responded to this review, November 22, 2013
Dear Mr. Rajiv,

We sincerely appreciate you taking time out and communicating with us, we thank you for your valuable feedback & words of appreciation.

We genuinely regret the inconvenience caused to you during your stay at Ginger Guwahati, your concern regarding the WiFi connectivity has been taken with the technical & maintenance teams for corrective action. Your concern regarding the complimentary breakfast has been taken up with the department head for corrective action. Also I have instructed the staff to be more proactive while dealing with guests' requirements.

Thank you for bringing it to our attention; we will definitely work upon the feedback shared & look forward to another opportunity to host you at our property a better at your next stay at Ginger Hotel. Once again we thank you for your valuable feedback & suggestions.

It was a great pleasure having you to stay with us at Ginger Guwahati, and we are glad to know that you liked the cleanliness and dining of our hotel.

Looking forward to your continued association with us and I assure you that your next visit at Ginger will be pleasant one.


Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morris Plains, New Jersey
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed October 4, 2013

It is far away from everything and transportation is quite expensive. The hotel food is very basic and not many places to eat around except a resort closeby. The rooms are very basic and the common areas are not air conditioned. the internet was one of the worst I have seen.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ushdra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Guest Relations Manager at Ginger Hotel Guwahati, responded to this review, October 11, 2013
Dear Ushdra,

We sincerely appreciate you taking time out and communicating with us, we thank you for your valuable feedback. We are sorry to hear about your dissatisfaction with the hotels Location, Rooms, Dining and Internet service during your stay at Ginger Guwahati.

Your feedback regarding Internet service, Dining & Rooms has been shared with the respective department heads. Also the respective teams have been briefed to be more efficient to ensure that our guests don't face any such inconvenience. Furthermore, we will ensure that periodic checks are done for our rooms.

It was a great pleasure having you to stay with us at Ginger Guwahati, thank you for bringing it to our attention; your valuable feedback will help us strive to be the best.

Looking forward to your continued association with us and I assure you that your next visit at Ginger will be pleasant one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 2, 2013

This is my first experience with any Ginger Hotel. I got a better deal through cleartrip compared to direct booking. The Hotel is neat, lot of parking space and professional atmosphere. It is located quite far from the airport and you have to hire taxi for each and every move. Travel agent is unreasonably costly. Food is just average . Rooms are just Ok.

Room Tip: There are not many options.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsanyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Guest Relations Manager at Ginger Hotel Guwahati, responded to this review, November 22, 2013
Dear Mr. Sanyal,

We sincerely appreciate you taking time out and communicating with us, we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you & we are sorry to hear about your dissatisfaction with the location of the hotel and the travel desk charges.

However, would like to inform you that our travel desk's charges are comparatively equal to the local travel agents in Guwahati. The charges are vetted with the standard and the quality of the service been provided from the hotel's end which includes the security and the itinerary grantee of the guests for the entire period they commute.

It was a great pleasure having you to stay with us at Ginger Guwahati. We will definitely work upon the feedback shared & look forward to another opportunity to host you at our property a better at your next stay at Ginger Hotel.

Once again we thank you for your valuable feedback & suggestions. Looking forward to your continued association with us and I assure you that your next visit at Ginger will be a pleasant one.


Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

The first thing which you notice is the absolute calm. Situated outside the chaos of the city but not very far from the main arterial road (G S Road). Very good if you have business in the 6 Mile / Khanapara / Dispur locality. Or enroute to vacation to upper Assam / Meghalaya.

Location : 12km from railway station / 34km from Airport. Hotel car available for free drop to 6 Mile crossing from where you can avail other modes of transport. If you want comfort then hire a car from the hotel.

Infrastructure : Very good. Looks spiky new and ample space all around, not boxed in by other buildings on any side. Tight security, remember to carry ID cards for all members (school photo ID cards for children) else there would be problem. Entrance opens to an open reception, a restaurant beyond and a CCD counter. Complimentary WiFi is available but I was not able to log in. If you can't live without smoking then inform when booking (2nd floor).

Rooms : Good and enough space to move around without banging into furniture. All corners were clean. Complimentary Tea / Coffee arrangement is convenient. Bathroom well designed, 3 separate spaces for toilet, shower and basin. Suggest to the management to move the shower curtain inside by an inch as it is positioned just above the raised floor edge and the water from the curtain flows into the outer area. We had booked 5 rooms out of which 2 rooms had problem with AC / kettle and had to change rooms. So check everything when you walk in.

Food : Not exceptional but should satisfy most people wanting Indian food. Enough choice in buffet breakfast / lunch / dinner if you are staying for 2~3 days.

Service : Courteous and helpful. Keeps a good look for empty glasses and plates to be filled up or removed.

Overall like a star hotel on a budget. A little more care from house keeping and it would be hard to beat. If you don't want the frills and looking for cleanliness on a budget then this is very good choice.

Room Tip: Nice view from the rooms on the front.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmiSen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
148 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

Away from the maddening hustle-bustle of the city, yet on the highway to the airport, Ginger Guwahati is a hidden jewel in the Gateway to the North-East. The facilities were as always smart-frill basic, but the basic nature of the hotel masks the value it offers under the facilities provided - calmness/serenity, Cafe Coffee Day, buffet breakfast/dinner (the ones I had), free WiFi, the neatly stocked gym, the Tata Sky connection in the room and the business center facilities - all together make for a decent package. The sleep quality was very good and I will get back when I return to Guwahati.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gopisuhasini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ginger Hotel Guwahati

Property: Ginger Hotel Guwahati
Address: IHM Campus | VIP Road, Upper Hengrabari, Borbari, Guwahati 781036, India
Location: India > Assam > Guwahati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #6 of 60 Hotels in Guwahati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ginger Hotel Guwahati 3*
Number of rooms: 70
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