Sorry if the our story in Kingdom Hotel is so long but it is really required for understand the level of hotel.
Our stay in Kingdom hotel at Havelock was really terrible: first of all the building is still under construction, so there is dust everywere then our room was dirty and the toilet was not cleaned at all and smell of umidity and plumbing was terrible.
WC was not working and there were no complimentaries as toilet paper, soap and shower gel. The soapdish was full of rust.
Towels were not washed at all (folded only). A/C were spilling water everywhere and the wall was completly wet around the splitter and backside.
(photos will follow)
The Kingdom Hotel is very far from all other resorts, where are located all the attraction of Andaman Island like beaches, restaurants shops, etc...
The breakfast is really very poor! It consist in bread with two bowls of butter and jam shared with all the guests were the only things you can eat.
Water and a dispenser of a wishy-washy juice the only things to drink.
The receptionists have lost the key of our room so we were forced to spend one hour sitting on the step of the outside ladder because they where not able to find a second key of the room or passpartout (they don't have) to open the door. After that they have tried all the keys of the other rooms in 4 people, luckily the door was opened!
For all the above reasons we decided to move in another resort even if we have booked and paid in advance the kingdom hotel for other 2 nights.
Finally, the last day, when we went back to Kingdom for check if did not leave something in the room and do the check-out, the Manager of Kingdom said that were not possible.
When I asked why, the manager did not reply me, so I have understood the room was occupied by others people.
Then I have asked the money back because of this "misunderstanding" and the Manager, instead of give me back the money, decides to wake up and throw out the people sleeping in the room, clean and give me back the room...
We continued to press for have the money back, but at that moment the Manager disappears...
We travel a lot because of our job and the Kingdom hotel is the worst that we have ever seen.
- Official Description (provided by the hotel):
- Lavishly designed Deluxe Double Bed Rooms displaying an aura of exquisite hospitality and palatial luxury with up-to-the minute conveniences. Facts General: Spacious with neat tiled floor area measuring 160 to 200 Sq ft; well ventilated having window area of 50 Sq ft; provision of inbuilt balcony. Facts Furniture: King size double bed of 61/2’ X 51/2’ with comfortable 4" thick mattress; elegantly furnished with voluminous wardrobe, luggage rack, dressing, and study; a pair of sofa set with centre table in each room. Facts Equipments: Ultra slim 21" colour TV with remote and satellite connection. Full to capacity 185 Ltrs. Refrigerator. Intercom with direct dialing and straight incoming facilities. State of the art DVD player with complimentary CDs. Electronic safe in each room. Facts Bathrooms: Rejuvenating bathrooms, a fine piece of tranquility. Spacious having neat tiled floor area measuring 38 sq ft. 24 hour hot and cold water supply. A/C multicuisine restaurant: Clouds nine at Havelock "The Delicacies." Fine dining ambiance with large capacity of 60 heads, measuring an area of 700 sq ft. Equipped with large flat colour TV. Well skilled and experienced chefs in Chinese, Continental, Tandoor and Indian Recipes. Healthy, hygienic and lip smacking cuisines that will tantalize your taste buds and keep you craving more. Well trained waiters offering service par excellence. A/C Bar: Seventh Heaven at Havelock the "Three Cheers." Cheery atmosphere with adequate capacity of 55 heads, measuring an area of 700 sq ft. Equipped with large flat colour TV. Well stocked spirited stuff to raise your spirits. Place of ultimate contentment with relaxing ambiance to spend hours on end. A/C Conference Room: The fusion of great minds & thoughts "The Senate." An apt location, measuring an area of 700 Sq ft. having a sitting provision of 26 Senates in "U" Shape Formation or over 60 Senates in Class Room Formation. Comfortably furnished befitting long sessions. Equipped with latest audio-video gadgets. A/C Banquet: Royal Dining at Havelock "The Banquet." Imperial dining ambiance with large capacity of 120 heads, measuring an area of 700 sq ft. Equipped with large Flat Colour TV. Facilitated with adequate appliances to render applaudable services. Celebrating Life to its utmost. ... more less
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