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“Hotel is average”

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Holiday Inn Express Fairfield
Ranked #2 of 6 Hotels in Fairfield
Certificate of Excellence
Reviewed July 24, 2012

We stayed at this hotel in April. At check in we were given an occupied room, thankfully no one was in there. The next room had bed bugs,the desk person offered us new sheets if we wanted to change them. We asked for a new room, which they provided. Finally a clean room on the second floor, it was noisy. Their breakfast was good. When checking out, I spoke to the manager in charge and she told me because of our problems, we would not be charged. When returning home I was charged 2X, one was reversed. I tried to contact this manager, they always said "she's not in" I honestly think they fired her. I have never gotten this resolved. This hotel is next to to an Extended Stay Hotel where people were always hanging out in the parking lot. I would not stay there again for that reason alone.

  • Stayed: April 2012, traveled with family
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1  Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Fairfield, responded to this reviewResponded August 12, 2012

Dear Catherine P,

I appreciate you taking the time to share your experience regarding your stay at our hotel. Please accept our deepest apologies for the issues you had encountered during your stay. I would like to address this with you further and have sent you a private message to obtain more information regarding your experience.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (115)
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94 - 100 of 115 reviews

Reviewed March 23, 2012

A five star hotel all the way. We asked for an early check-in as our plans had changed and we had arrived much earlier than the given check-in time. There wasn't any problem at all. The hotel staff was outstanding and very helpful. The room was spacious and spotless. The bed very comfortable and all the linens were white and soft. Our breakfast was outstanding also. Many hot food selections and the regular, cereal and breads, etc. We would recommend this motel and will stay again if we are in the area.

  • Stayed: March 2012, traveled as a couple
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1  Thank sharisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2011

Hotel staff were very pleasant, polite, and helpful
Pool is open 24/7
Rooms were clean and adequate
Hot breakfast was nice

  • Stayed: December 2011, traveled with family
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1  Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2011

This hotel filled the bill for us on our recent weekend trip to Cincinnati. It was a short drive to downtown Cincinnati, and very convenient to attractions in the Fairfield area. The hotel was in a quiet, safe, area, with restaurants and shopping a short drive away. The hotel itself was very clean and quiet. Our room was spacious and included a refrigerator and microwave, flat screen TV, and free internet access. The bed was very comfortable as well. Although we didn't take time to enjoy them, there was a nice pool and a small fitness room available. The breakfast was nice with eggs, sausage, yogurt, cereal, bagels, and pastries. However, it was only available until 9:30 a.m., even though on a Saturday. I think breakfast should have been available for a longer time, and I saw a few guests come down for breakfast after things had been put away. Other than that, we thought this was a very nice place to stay.

  • Stayed: November 2011, traveled as a couple
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1  Thank road-trippies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2011

I recently stayed at this hotel for a several day stay due to a family death. The Rooms were nice and clean, the Breakfast each morning was great, but the thing that puts this Hotel in the excellent catagory is the staff. They are top notch! Not a rude one on the bunch! They were so very friendly and competent. They seemed to really care about their customers and really enjoy their jobs. We felt very pampered in a hard and stessful time. I would recommend this Hotel highly!

  • Stayed: November 2011, traveled with family
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Thank Sherri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2011

we went to the holiday inn express on friday 10/28 thru 10/31 the staff here was excellent and very helpful. the amenities were beyond belief...with a pool and a hot tub that was open all nite and the morning breakfast that was better than any resturant we so much enjoyed ourselves. we would recommend this to anyone five stars!!!!!!!!

  • Stayed: October 2011, traveled as a couple
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Thank jan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2011

Nice hotel. Rooms were spacious. Comfy bed. Front desk staff were very pleasant.

They were having problems regulating the heat in the pool and hot tub. The manager apologized to us several times for the problems.

The breakfast was excellent. Three kinds of breakfast meat and lots of other good things.

  • Stayed: September 2011, traveled as a couple
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Thank LastMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Fairfield

Address: 6755 Fairfield Business Ctr, Fairfield, OH 45014-5471
Phone Number:
Location: United States > Ohio > Butler County > Fairfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Fairfield
Price Range: $106 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Fairfield 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Fairfield, Ohio. Conveniently located at exit 41 off of I-275, with many area restaurants nearby. Downtown Cincinnati home of the Cincinnati Bengals and the Cincinnati Reds is just 25 miles from our hotel. If you are traveling for business or pleasure, our hotel has something just for you. Wake up with Smart Roast coffee at our complimentary full hot Smart Start breakfast bar. Enjoy our 24-hour heated pool, whirlpool and fitness center. Bring the family on a King's Island getaway, a visit to Entertrainment Junction, or a day at the Beach Waterpark all just minutes from the hotel. The Holiday Inn Express Hotel Fairfield is also nearby Ohio Casualty, Pella & Salvagnini, to name a few. Our spacious guest rooms offer free high-speed Internet access, free local phone calls and expanded cable with HBO. Our hotel has all the in-room amenities that you've come to expect, along with forget me items at our front desk. Our friendly staff is ready to help you have a great stay! ... more   less 
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Also Known As:
Holiday Inn Express Fairfield Hotel Fairfield
Holiday Inn Fairfield
Fairfield Holiday Inn
Holiday Inn Express Fairfield Ohio

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