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“Good Hotel-Poor Service”

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Hampton Inn Cincinnati Northwest Fairfield
Ranked #1 of 6 Hotels in Fairfield
Certificate of Excellence
Akron, United States
1 review
“Good Hotel-Poor Service”
Reviewed August 8, 2013

The hotel itself is clean and well kept but the staff is sparse and rarely helpful. When i arrived there was no one at the front desk and i could not find any staff member to assist me. I would not stay at this hotel again. The staff was not friendly, or helpful and seemed to do the very bare minimum

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
    250
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    6
See reviews for
161
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
West Orange, NJ, United States
1 review
Reviewed August 8, 2013

We had a very good experience at the Hampton Inn in Fairfield Ohio. The room was clean and well appointed. It had a small refrigerator, which is always helpful. The breakfast was especially good. They had egg and bacon pastries. As is usually the case, Hampton Inns are consistantly great places to stay. They are clean, pleasant and a good value.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 4, 2013

My friend and I just stayed at this hotel last week. it is located in a commercial area near a failing shopping center just north of Cincinnati. The property itself is a wonderful surprise. It was recently renovated top to bottom. It has a pottery barn ambiance in the lobby and breakfast area. The rooms are very done and the beds extremely comfortable. I want to give a shout out to the lady taking care of the breakfast area which was one of the nicest and cleanest I've ever seen. No messy pancake machine here. Fresh fruit salad, boxed cereal, several flavors and brands of yogurt as well as the usual muffins, bread, bagels etc. were available in abundance and if you didn't have time to sit down, they had brown bag "Breakfast to Go". The hotel is very close to the interstate and will be choice if I am ever in the area again!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank LolaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, QC
Level Contributor
128 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed July 24, 2013

This hotel offered a great stay.

The price was reasonable for the area, the hotel is in great shape, the staff was friendly, the room was nice and clean. Our king bed was very comfortable, the free internet worked well, there is plenty of parking on both sides of the hotel. There are several restaurants a few minutes away. The breakfast was simple but did the job, it would be nice if they added a second waffle machine as that would cut down the wait.

The staff was really friendly, we needed a bottle opener and one of the ladies at the desk lent me her personal key chain with a bottle opener. She went the extra mile and it was appreciated. I wouldn't hesitate to stay here again.

Extra Notes: The area around the hotel is slowly dying. The mall across the street is pretty much empty, maybe 6 small stores, 4 anchors and 180 empty stores. However I strongly suggest you check out Arcade Legacy in the mall’s food court if you are into video gaming and arcades.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank FieroAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carver, Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2013

We were in town on an archery trip & this was one of the last hotels with vacancy. Great hotel and great location to the highway, even though the immediate area seems rundown. Nice & friendly staff!! (And fresh cookies at the Front Desk in the afternoons!) It's a little pricier than other hotels nearby, but totally worth not having to worry about losing quality or safety.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank jkau12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbellsville, United States
1 review
Reviewed July 18, 2013

This property is managed very well. Hotel staff are very knowledgeable and courteous. Even with several young baseball and softball teams at the property the noise level was never a distraction. The rooms are clean and comfortable and the wireless internet was dependable - I never got "kicked offline". Another thing that I really liked was that there were ample plugs at the proper places in the room.

  • Stayed July 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton I, Director of Sales at Hampton Inn Cincinnati Northwest Fairfield, responded to this review, July 23, 2013
Dear Tim J;

Thank you so very much for your reveiw of our property. We love when we are able to be the difference in a good stay and a great stay! I will be sure to share this with our entire team, this is the kind of thing we take pride in.Hope to see you again soon!

Respectfully,
Cathy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
Reviewed July 18, 2013

had to stay at this hotel because of power outage. Placed in a room next to elevator. Complimentary breakfast was poor in quality. Forget the 100% satisfaction guarantee, doesn't seem to apply at this location. Disappointing because we have always had good experiences at other Hampton Inns.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Thom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton I, Director of Sales at Hampton Inn Cincinnati Northwest Fairfield, responded to this review, July 23, 2013
I sincerely appreciate the time you took to complete our survey. Your comments and suggestions are very valuable and allow us to improve our service standards. Thank you for bringing to our attention the deficiencies you experienced with our complimentary breakfast and the waffle maker. As far as the service you received, I am most certainly sorry that you received service that is below our normal standards. Your comments have been shared with our staff.

I am disappointed, not only that we let you down, but that we seemed to have dropped the ball numerous times during your visit. We take pride in providing the quality of service and product that you expect and deserve and hope we can win you over and show you how truly Hampton we can be. We will most definitely reverse the charges from your stay onto your credit card. We want to ensure you that we do take our 100% Guarantee seriously.

Any other comments and suggestions you have would also be greatly appreciated. feel free to contact me via phone or email. Thank you and have a great day,

Sincerely,
Cathy Decker
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cincinnati Northwest Fairfield

Property: Hampton Inn Cincinnati Northwest Fairfield
Address: 430 Kolb Dr, Fairfield, OH 45014-5361
Phone Number:
Location: United States > Ohio > Butler County > Fairfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cincinnati Northwest Fairfield 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hampton Inn Cincinnati Northwest Fairfield Hotel Fairfield
Hampton Inn Fairfield
Fairfield Hampton Inn
Hampton Inn Cincinnati Northwest Fairfield Ohio

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