Hotel is difficult to get to from I-90, poor signage.
Exterior of hotel not well lit.
Staff are not professional. When a guest approaches they ignore the guest and keep talking. Front Desk staff especially guilty of this, they even talk about internal company problems in front of the guest.
Lobby is nice. There is no elevator in the hotel.
Hallways have a bad odor. There are stained & moldy ceiling tiles in the hallway.
Rooms have a moldy smell.
I had a room change due to a broken pipe in the ceiling.
Second room was missing light cover in bathroom with exposed wires showing which is a huge safety issue. Room has a broken smoke detector so instead of being replaced the staff just installed another one.
Bathroom is missing the caulk around all plumbing fixtures, which means nothing to most people but to someone in the Hospitality Industry its a clear signal that the maintenance staff is NOT doing their job.
HSKP needs to clean rooms better.
Bedding has stains.
Hotel is advertised as 100% smoke free building but the FD Staff inform guests that there are smoking rooms available.
Had to change rooms a third time due to Bed Bugs.
Wrote this review the night of my check-in.
Rooms are overpriced.
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- Also Known As:
- Comfort Inn Elyria
- Elyria Comfort Inn
- Quality Inn Elyria, Ohio