During a recent stay at your hotel, I had a wonderful experience!
For starters, I came in very late and realized I needed a wired internet connection for my work computer. Even though it was around 2 a.m., I was able to reach the IT personnel for support which was a surprise in and of itself. The woman I spoke to provided good customer support even at that hour and let me know i would need a wireless bridge. She indicated that these were available from the hotel front desk. I thought I would have to go down and pick up one myself. Imagine my surprise when I came home from work the next day and found the wireless bridge already setup!
Next, I was having issues with my TV. The maintenance team was gone for the day, but fixed it while I was at work the next day. I was pleasantly surprised to get back to my room to see the TV fixed AND that the maintenance staff also noticed my A.C. working incorrectly and they fixed that issue too!
Lastly, I did continue to have TV issues (no fault of the maintenance team I believe). One of your maintenance team members stayed late to try and fix my problem. When he couldn't fix it, he arranged for me to be moved into a nearby suite for my troubles and even offered to help move my belongings!!
It was very refreshing to find the Drury Inn employees understanding the importance of good customer service. This is sadly something we don't see much anymore!
I wish I could remember the names of the two gentlemen that assisted me, but just know you have a great team there!
- Official Description (provided by the hotel):
- Drury Inn & Suites Columbus Dublin is located off I-270 next to The Mall at Tuttle Crossing in Dublin. Free, hot breakfast is served daily as well as free hot food and free cold beverages at our 5:30 Kickback(R) every evening. Dublin is only 15 minutes from the Columbus Zoo and Aquarium and only 30 minutes from downtown Columbus attractions. ... more less
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- Also Known As:
- Drury Inn & Suites Columbus Northwest Hotel Dublin
- Drury Inn And Suites Columbus Northwest
- Drury Inn Dublin
- Drury Inn Columbus Northwest
- Drury Dublin
- Dublin Drury
- Drury Inn & Suites Columbus Dublin Ohio