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“High quality for price” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Defiance

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Holiday Inn Express Hotel & Suites Defiance
Ranked #2 of 4 Hotels in Defiance
Cleveland, Ohio, United States
2 reviews
“High quality for price”
5 of 5 stars Reviewed June 28, 2013

I stayed at this hotel for one night for work. The room was comfortable, clean, and updated. The staff was helpful and accommodating. Had a great night's sleep and a good breakfast. Great value and a very comfortable place to stay.

Stayed June 2013, traveled on business
Helpful?
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
    15
    16
    5
    1
    0
See reviews for
12
3
3
13
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Thousand Oaks, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 7, 2013

He tried to get me off his back as quickly as possible. No priority club goodie bag. Kinda felt being nickle and dimed. No free upgrade for platinum member. I have stayed countless times and got used to automatic upgrade. It never happened to me before.

Otherwise, it is clean and comfy. Okay hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank thousand1000oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Defiance, responded to this review, June 21, 2013
Dear thousand1000oaks,

Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. I appreciate you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 31, 2013

We arrived very late, but check in was a breeze. The lady checking us in was efficient, and gave us the usual information about breakfast, wi-fi, etc. She then presented me with my Priority club "snack" of water and fritos. The room was clean, the bed was comfortable, and the ac worked great without being too noisey. My only complaint, and this is true about most Holiday Inn Express' is the shower head. Sure, it looks impressive, but I've yet to find a location that actually provides the water pressure necessary to make these rain heads really rain.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank squirlgal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
247 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed May 29, 2013

I stayed on points so essentially got the hotel for free over memorial day night.
At first blush the room smelled like a dirty mop head...but that smell dissipated over the night.
And the east entrance sort of smelled strange, it could be that the wind was coming out of the east and I was smelling od de dumpster from the chicken wing joint...but the smell also was in the parking lot of the aisian buffet joint about 1/4 east so.....it could just be a smell local to defiance.

The smell was not there the next morning in the rain.
The bed was comfy, but my toes all hurt in the morning , not sure if the sheets were too tight or the MSG from the chinese food caused that.

The staff was friendly gave me a bag of chips for being a priority club member and breakfast consisted of the normal dried out scrambled eggs, paper thin bacon , no yogurt by 8 and a nifty little pancake maker..that squishes all the fluffy ness out of the pancake... they should just increase the liquid in the batter sqeeze it a bit more and go upscale and call em fat crepes or Express crepes.... the pancakes werent very good , they were hot though.

I stole two bananas .
Check out and check in went fine, would I stay again ? yes.

Room Tip: I double dog dare ya to join chase banks priority club visa program get 80,000 points for sign up, s...
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank willdriveforfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrington, IL
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 18, 2013

Convenient, quiet location but still close to everything. Check in was speedy and pleasant. Small problem with room was repaired quickly. Room was very clean. Generally a nice stay. My only desire would have been a softer bed. We both thought the mattress was a bit too hard. Breakfast offering was hot and cold items and, of course, the warm Cinnamon Rolls.

Room Tip: This motel is set back from the highway and is a good distance away from other buildings. There is...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MommeontheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
319 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 stars Reviewed November 1, 2012

It was a nice place with comfy beds and new tv's. Plenty of parking and nice breakfast. Fun sports bar wings place real close. Yes I will stay again when in historic Defiance. The staff was very nice too.

Room Tip: Away from the conference room.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gfarmer668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
157 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 19, 2012

Found this to be a "4-C" hotel: clean, comfortable, convenient and cool. Sufficient updates to be in step with the times, along with the simple pluses like fridge and microwave that I appreciate. There was also a small, but suitable fitness center, featuring not only the standard treadmill but also weight equipment to do lat pulls, bicep curls, etc. Free breakfast buffet was decent - basic eggs, bacon, breads, pancake maker and yogurt, plus coffee and tea. Would have preferred more fresh fruit options than bananas, since I don't eat heavy stuff in the mornings. And herbal tea would have been nice.

As for staff, everyone was courteous and friendly. Checked in late at night. Lady at front desk was not in uniform and dressed as if she just finished painting somewhere, so my first thought was: If she is a reflection of the rooms, do I really want to stay here? I hope management will mandate professional attire at all times.

This hotel is among a cluster of "inns" on Hotel Drive. I've stayed also at the Hampton Inn among them, but think I like HIE better.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LadyinMotion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Defiance

Property: Holiday Inn Express Hotel & Suites Defiance
Address: 1148 Hotel Dr, US 24 & ST RD 66 ON Junction, Defiance, OH 43512-6777
Phone Number:
Location: United States > Ohio > Defiance
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Defiance
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Defiance 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Defiance is a 62 room, interior corridor hotel. Additionally, we offer 20 suites with 25 TV-HBO/ESPN. All rooms have free high-speed Internet access, a two line speaker phone with data port, refrigerator, microwave, iron, ironing board, coffeemaker and hair dryer. Our indoor pool with hot tub are open 8 am -10 pm and the exercise room is open 5 am-10 pm. The Holiday Inn Express Hotel also offers a conference room for small business meetings, as well as a business center. We offer free local phone calls as well as our famous, complimentary Express Start breakfast bar where you can sample our own world's best cinnamon roll between 6:00 am- 9:30 am . We are located close to many area attractions. Historic Sauder Village, Candycane Christmas Shop, Independence Dam just to name a few. General Motors, Johns Manville and Defiance Metal Products facilities are located nearby. The hotel is within 1 mile of many local restaurants, as well as Northtown Shopping Mall. Whether you are traveling for business or leisure, our professional, friendly staff looks forward to the opportunity to make your overnight accommodations satisfying and enjoyable. We go out of our way to meet and exceed each of our guest's expectations of service. Just one visit at the Holiday Inn Express Hotel Defiance and you will leave with an 'at home' feeling! We look forward to meeting you! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Defiance
Holiday Inn Defiance
Defiance Holiday Inn
Holiday Inn Express Hotel & Suites Defiance Ohio

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