In almost every respect, this hotel is perfect. We (three couples) were spending four nights in Akron for a PGA tournament. Hotel prices are typically very high for this week; and I was surprised when I found rooms here for $99.00 a night. The exterior and interior common areas of the hotel are clean, bright and cheery looking. Our rooms were immaculately clean and good sized. The location of the hotel is great...lots of stores and restaurants nearby. The “free” breakfast was very good, but the service was even better. The two ladies working there were helpful and pleasant and by the second day knew exactly what we wanted. They certainly went out of their way to make our stay enjoyable. There is always coffee and fresh cookies in the lobby. There is an indoor pool which looked very nice, but we did not use it. There is even a little patio area in front of the hotel with tables and chairs which many people enjoyed at night. We were allowed to use the breakfast room at night to play cards. All in all...this hotel has everything you need. I did have one problem and unfortunately, it did color my feelings of the place. As we are three couples traveling together, one of us typically makes the reservations for all on one credit card. This time, I made the reservations 11 months in advance. As always, I used my debit card for a guarantee (we do not use credit). We are in our 60's and have been traveling for many years to many places, including most islands in the Caribbean, and four countries in Europe. I have used my debit card for years...and when we arrive at the hotel, the hotel swipes the credit cards of the other two couples for their rooms, and I pay cash. I received a call from this hotel around noon the day we were to arrive. My debit card had expired in the 11 months since I made my reservation. I cheerfully gave them my new information...then realized that they were going to put a hold on the entire amount of the stay for all 3 couples on the card. Perhaps this is common practice, but it has never happened to us before. We have never had a hotel put a “hold” on the account prior to our arrival. I ended up having to call my friends and have them each give the hotel their credit information. I do not know whether this is standard Country Inns practice or it was because of the tournament, or what the reason was. I called the hotel before doing this review to find out the reason, but they did not return my call. For most people, this would not be an issue. The hotel itself is great. Unfortunately, this policy would probably prevent us from using Country Inn and Suites again.
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- Also Known As:
- Country Inn And Suites By Carlson, Cuyahoga Falls
- Country Inn & Suites By Carlson, Cuyahoga Falls Hotel Cuyahoga Falls
- Country Inn Cuyahoga Falls
- Cuyahoga Falls Country Inn
- Country Inn & Suites By Carlson, Cuyahoga Falls Ohio