I stayed at this establishment two days ago. I had my disabled mom with me and cousin for a Thanksgiving get away from the house and stress weekend. Upon checkin, the front desk staff person was very nice, kind and helpful. I requested late checkout at 1pm when I checked in. Once in the room which was a Penthouse Suite w/loft and Murphy Bed all was well until bed time. There was no bedding for the downstairs beds (murphy and sofa). I called front desk and a different lady was on duty. She kindly apologized and asked me to come get bedding in the cold, snow and dark. I asked if someone could bring bedding to my room, she stated she was the only staff person to tend a huge number of customers and housekeeping was gone and she couldn't leave her post but the maintenance man was still there but off the clock and technically didn't have to bring it up but she would ask. She called back to the room and stated he agreed to bring bedding. I was happy. Then I discovered a roach or some sort of insect up on the high side wall. Yuk. The next morning we went to get breakfast and needed a plastic bag to cover our plates so we could take food to room especially because of parents disability. We were asked why we needed bags and was told this is not carryout and we needed to eat in the dining area. Not gonna happen is what she heard. So we were given bags under protest. Then my phone rang at `12:15pm stating "uh check out is at 12 noon". I said we have late checkout did you check my account? She stated oh here it is sorry. I normally don't have a problem at this hotel because of the location, spacious rooms, good breakfast and good price if you book it early enough. Not sure what happened but the same staff person was not nice at all. I intend to call the manager and voice everything I've written here in case they miss it. Maybe I will return after new management takes over in some weeks to come.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline and Hotels.com so you can book your Hawthorn Suites by Wyndham Akron/ Fairlawn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Innplace Suites Akron Hotel Akron
- Residence Inn Akron
- Akron Residence Inn
- Hawthorn Suites By Wyndham Akron/ Fairlawn Copley, Ohio