Ordered from hotel on front desk recommendation. I was hungry. Food wasn't there in an hour. Called, got put on hold, then mgr couldn't find my order, then he found, but didn't have room #. Order had left 30 min. ago. Then he said that due to crime incident in area that morning (it was 12 hours later), traffic was messed up. Sorry, they should have either told callers they were unable to do deliveries or notified them of likely delays, particular orders from hotels. I had no reason to know about this since not from area. Also, Hampton Inn Fairlawn recommended. I called front desk to let them know I was unsatisfied. Sunday evening clerk was very defensive, said she used to work for them, and that other customers liked them. After being hungry an hour, I really didn't care what other customers thought or about her past employment history. Food was good, but I will not order from them again when in area.