We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Roaches and smell”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - Akron - Copley - West
Ranked #6 of 11 Hotels in Copley
Reviewed October 11, 2013 via mobile

Turned on lights...roaches ran on kitchen counter. Ramen leftovers in sink. More roaches in hallway. Room had musty odor. NOT impressed with this place except for the very pleasant gal at the front desk.

Stayed: October 2013, traveled on business
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this reviewResponded October 14, 2013

I received a copy of your review, and wanted to take a moment to personally respond. The pest issue you described is unacceptable, and I sincerely apologize for your experience. I am taking all necessary actions to ensure that this kind of issue does not happen again in the future. It is also regrettable to hear that the cleanliness of your room was not up to our standards and I assure you I will address the issue with the team. Thank you very much for bringing this to our attention. I invite you to contact me, at akc@extendedstay.com, if you have any additional comments. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (54)
There are newer reviews for Extended Stay America - Akron - Copley - West
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

25 - 31 of 54 reviews

Reviewed September 25, 2013

I was here for 2 nights recently. Never had an issue with hospitality, friendliness, or cleanliness of the room. Staff was more than willing to help when needed. It is also within 1/2 hour of Cuyahoga Valley National Park. Definitely a sight worth seeing.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tstory30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this reviewResponded September 27, 2013

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of our staff and the cleanliness of your room. As well, I am glad that you liked our hotel's location.

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

The two people that waited on us when we first come in was friendly and offered items of info for us on our stay. Once in the room the room was musty smelling. We turned on the air conditioning to cool off the room and when we came back from being out for the day the room was hotter than when we first went into it. We reported the air conditioning being broke and they said the repair man would not be there until monday. Our check out was for sunday. We were not offered another room or anything. Also the attendant when I first came in told me the coupon code I used that their hotel sent me in a email that I would be refunded that at check out. The girl when I checked out was confused had to call another person, and several people had to wait in behind me when I ieft cause of this not being noted in the screens in the first place. Pool is not in working order, and your bill not include tax, make sure you add at least 20 to 40 dollars in taxes for whatever room you reserve. I definitely would not recommend this as a place to stay

Room Tip: Don't bother even looking at this place unless website is updated with what is working and what...
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this reviewResponded September 25, 2013

Ian - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the problems you encountered with the A/C in your room. I also apologize for the outdoor swimming pool being closed during your stay. Unfortunately, our pool is seasonal and closes after Labor Day. In response to your feedback, I have spoken to the staff about the way the air conditioning problem was handled and can assure you that these types of issues will be managed in a better manner moving forward. As well, I am sorry for the billing error you experienced at check-out. I am working with the staff to ensure our communication improves so this problem is not repeated.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at akc@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2013

We stayed here for the 3rd time in a year - and it was as great as in the past. The room was clean and had everything we needed - oven, mic, fridge, toaster.... The staff was all great - we really didn't need to talk to them much after checking in because we had no problems or issues. The pool was really nice - it was clean and warm and luckily we had great weather. We always bring our dog - which is really nice to be able to do also. We definately plan on returning and would recomment it to anyone. great value!

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deidre b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this reviewResponded September 9, 2013

Deirdre - I want to thank you for taking the time to post a review of your stay. We are so excited to know you enjoyed your stay with us. I am happy to hear that room and the kitchen met your expectations. Also, we are glad to know that you had an opportunity to make use of our pool. It is always nice to hear from repeat guests and I will share your comments with the entire staff.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

I stayed at your Studio Plus located at 170 Montrose W. Avenue, Copley, Ohio for 2 months, May and June, 2013. I travel a lot and I have never stayed at a motel/hotel where all of the employees were so nice; Stacey, Nikki, Brenda, Rita, Paul, the room maids, the maintenance guy were all very professional, very nice and treated me with the utmost respect. No matter what time of day or night I went to them, they always had a smile and their response was always genuine and very polite. They were the BEST!

Thanks,

Billie Henson

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Billie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

Read many reviews prior to booking this location. No problems at all. From first day of check in thru 7 days of staying, everything was great. Room was spacious and clean, staff extremely pleasant and accomadating. Small issue with matress, voiced concern at check out, pleased with response. I know they are in process of updating rooms, so any issue wont be one for long. Will be booking again for our trip next year.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jambean_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

This is a great place for families. I have absolutely no complaints and would highly recommend this hotel. Convenient location and wonderful service. I was extremely pleased. The staff was friendly, helpful, and efficient. If you need to stay somewhere with extra room for the family this is it. Paul and Brenda rock! They truly understand the value of customer service and infant felt like old friends

Room Tip: I would stay here again if ever in the area. The staff was awesome and the value great too.
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MichelleCooper1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Akron - Copley - West, responded to this reviewResponded July 17, 2013

It is so rewarding to read that you had a wonderful stay with us! Thank you for your comments. I truly appreciate your comments regarding the customer service. It is always nice to hear that the staff was friendly and accommodating. I will make sure to share your comments with the team. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Copley hotels
0.1 mi away
Baymont Inn & Suites Copley Akron
0.2 mi away
Hawthorn Suites by Wyndham Akron/ Fairlawn
0.1 mi away
Radisson Hotel Akron/Fairlawn
Show Prices
Show Prices
Show Prices
0.1 mi away
Extended Stay America - Akron - Copley - East
0.0 mi away
Best Western Plus West Akron Inn & Suites
0.5 mi away
Quality Inn & Suites
Quality Inn & Suites
#7 of 11 in Copley
159 reviews
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Akron - Copley - West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Akron - Copley - West

Address: 170 Montrose West Ave, Copley, OH 44321-1372 (Formerly Studio Plus)
Phone Number:
Location: United States > Ohio > Copley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Copley
Price Range: $70 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Akron - Copley - West 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Extended Stay, Priceline, Booking.com, Travelocity, Orbitz, TripOnline SA, Hotwire and Cancelon so you can book your Extended Stay America - Akron - Copley - West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America - Akron - Copley - West Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing