I appreciate any hotel that is able to somewhat comfortably house a family of 5 in one room. However, when booking the room (Queen Suite) we were unable to book the room online, because the website's maximum occupancy is 4 even though the room sleeps 6. We called and were greeted by friendly staff, who though were unable to give the same price as online, so then suggested booking the room online as if there were only 4 people, and he would add the fifth after the fact. The room was booked apx 3 weeks in advance of our trip, when we arrived, there were only 3 towels, 3 forks, knives, spoons, plates etc, which is rather inconvenient, with a family of 5. Sheets for the pull out bed were not provided in the clean room, but were promptly provided once they were requested. The beds (all three) were horribly hard, I'm quite sure the floor was softer. The room shows online, coming with a recliner, but the room did not include one. Also, the description implys there is some separation between the living and sleeping areas, there is none. The staff was great, friendly and very professional.
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- Also Known As:
- Extended Stay America - Akron - Copley - West Ohio