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“Good Business Hotel”

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Sheraton Suites Columbus
Ranked #39 of 143 Hotels in Columbus
Charlotte, North Carolina
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good Business Hotel”
Reviewed June 19, 2013

I travel to Columbus frequently and have been staying at this hotel for last 5 years now. The quality of service and stay have remained good and unchanged over a period of time. I would not say that this hotel is perfectly located but it has some very good restaurants around this place. I don't have anything specific to complain. Only advise is they need to improve their concierge lounge and people should not pay extra to stay at the concierge floor. They are not missing anything. I keep coming back to this hotel.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, July 1, 2013
Dear Coolin,
Thank you for staying with us again and welcome back! We are so sorry to hear you didn’t enjoy the club experience. The Sheraton Club Level does include a number of items that might or might not be important to a particular traveler. We try to cover all the bases from extra amenities in the rooms, privates access floor and lounge, complimentary internet for club patrons, all day drinks (non alcoholic) and snacks, continental breakfast and light hors d’oeuvres for a few hours in the evening but the value all depends on how many of those amenities someone had time to access.
We look forward to see you again next time you are in Columbus!
Safe travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
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English first
Sylvania, Ohio, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 5, 2013

Had a very comfortable two night stay at the Sheraton. The location is great because there is easy access to the highway and lots of restaurants near the property. The room layout is a little different but I had plenty of space and the room was clean which is very important to me. I really liked the work out facilities. The fitness room was bigger than I expected with good quality equipment. We had the breakfast buffet both mornings of our stay and were a little disappointed that it was exactly the same each morning. But the food was good and convenient for our group of 10. We will be staying here again in the future.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, July 1, 2013
Dear Sarah P.
It was a pleasure having you and your groups as our guest. We appreciate your kind words regarding your stay. We hope to see you again soon.
Safe Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
111 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed June 3, 2013

We recently stayed at this property for a long weekend. Below are the Pros and Cons of our experience:

Pros:
~Welcoming, Friendly, and Accommodating staff. From check-in, to room service, to check out, everyone was very friendly and helpful
~Clean (no b. bugs), quiet, and comfortable room
~Fairly large space with separate living area and bedroom. Rooms also have fridges and microwaves.
~A/C worked wonderfully well
~Bed was firm, yet very comfortable
~Amenities such as shampoo, conditioner, and two bottles of water were provided
~Food (through room service) was Outstanding! We ordered room service twice for dinner, and once for breakfast. All of the meals were excellent.

Cons:
~Room: The bathroom was a little cramped
~Room: The commode was very slow to flush and fill, and quite noisy. The insides probably need replaced
~Room: Both remotes to the TVs were flaky. Sometimes they worked, sometimes they didn't. The batteries probably need replaced
~Room: Housekeeping did not provide many towels or extra blankets. I am sure had we called to request these items, we would have received them; however, it would be nice just to have an extra blanket and a couple extra towels in the room upon arrival.
~Room service: We placed our menu on our door for breakfast the next morning in plenty of time before the cut off time, but the staff failed to collect it. We checked the next morning and saw the menue still hanging on the door. We called room service about it, and they were apologetic and went ahead and took our order over the phone. It was just inconvenient. If the hotel is going to offer a service such as this, they need to ensure they collect ALL breakfast menus.
~Room Service: We called to order dinner, and the person who answered the phone asked that we call back in 30-45 minutes when someone was there who could run the cash register. If the hotel is going to offer room service all day, they need to ensure they have staff who can actually take the orders properly. This was another inconvenience we encountered with room service.

Overall, this is a comfortable and relatively quiet property. It is located close to the freeway (270), as well as located near several restaurants and a movie theater. The friendliness of the staff truly make this property stand out from many others in the area! We would stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chops1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, July 1, 2013
Dear Chops1971,
Thank you for staying with us and sharing your thoughts regarding your stay. It sounds like we have a few hiccups with room service which we have already addressed with that department. We appreciate you staying with us and look forwarding to seeing you during your next trip to Columbus.
Safe Travels
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ohio
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 2, 2013 via mobile

We stayed here one night during memorial tournament. Room was super nice with everything you could possibly need!! Loved the double doors opening to bedroom area! We needed a cab called and front desk took care of it for us.

Stayed May 2013, traveled as a couple
Helpful?
Thank meinohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, July 1, 2013
It was wonderful to have you as our guest. We hope you have a chance to come back for the Presidents Cup in October!

Safe Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 31, 2013

Stayed here for three nights on a business trip. The check in was smooth and quick, Rooms were very well laid out, with small living room space and flat screen TV, nice king size bed, very clean and functional. Two pools one indoors and one outdoors - nice size and family friendly. The bar restaurant was a nice place to sit and watch a game - simple but adequate food selections. There is a charge for wifi, which is a shame as the hotel is not inexpensive - but wifi in the lobby and restaurant was free - with plenty of computers for use with printer. Did not have the breakfast (but heard it was nothing special) there as there are plenty of nice places not only for breakfast but lunch and dinner in walking distance or a short drive. Would stay again without hesitation, quiet, friendly - Just right.

Room Tip: Get a room overlooking the pool - i think it is the quiet side of the building.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank honestopinion86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Ohio
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 31, 2013 via mobile

I was curios why the hotel wanted my credit card again after I already paid for the room in full. They will charge you for things normally free at other places. WiFi comes with a fee phone use fee complimentary bottle of water but 4.00 for the other bottle. Who ever heard of a 4.00 bottle of water? Also staff at front desk was rude and condescending when ask why they wanted my credit card again. I will think twice about staying here ever again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Ohio
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 31, 2013

We stayed at this hotel for a conference. I liked the set up of the rooms and the meeting areas. It was a very comfortable bed and we did not hear any noise whatsoever. The only complaint about the room is that it needs to be updated especially with the carpet. Things are looking worn. The hotel was gracious in donating us an executive room upstairs so we had some extra room to stretch out between meetings. The hotel is located in a safe neighborhood. We had our dinner catered and for the price we paid, it was terrible. Don't even bother. They reallly, really need to step this part of their hotel up.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tomswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Columbus

Property: Sheraton Suites Columbus
Address: 201 Hutchinson Ave, Columbus, OH 43235-4689
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Columbus 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
The Sheraton Suites Columbus is close to Columbus International Airport, off Interstate 270 and Route 23, and attractions such as the #1 rated Columbus Zoo and Aquarium, COSI, and the Ohio Theatre. ... more   less 
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Also Known As:
Sheraton Suites Columbus Hotel Columbus
Sheraton Columbus Hotel
Columbus Sheraton
Sheraton Suites Columbus Ohio

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