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“Very good stay - no complaints”

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Sheraton Suites Columbus
Ranked #39 of 143 Hotels in Columbus
Buffalo
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Very good stay - no complaints”
Reviewed April 2, 2013 via mobile

We used our SPG points for a two night weekend stay over Easter weekend. We arrived late on Friday evening and had a smooth check-in. Our one bedroom suite was very comfortable and clean. Two flat panel TVs, nice sitting area, microwave and refrigerator, nice indoor pool and jacuzzi. Nice Internet access kiosk in the lobby. Only complaint was that free Internet access is not available. Cost is $9.95 per day. Parking lot is clean and well maintained. Hotel is located off Interstate 271 in office park area near other hotels, various restaurants, and a movie theater. This was a good use of our SPG points and we would do this again.

Stayed March 2013, traveled as a couple
Helpful?
1 Thank revpar77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, April 26, 2013
Dear revpar77,
Thank you for your nice comments and for being and SPG Member with us. We hope you get a chance to come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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564 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Toronto, Canada
Level Contributor
128 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed April 1, 2013

Spent 3 days over Easter long weekend in this hotel with my husband and 2 kids (ages 2 1/2 and 5 1/2). Booked through one of the travel sites and got a really good deal.
We stayed in a suite with a king size bed and it was a very nice room. The room was very clean, the bed was very comfortable bed with nice bedding and enough pillows.
We like the suite concept with two small kids because we can put them to bed in the bedroom and we could still stay up in the sitting area.
Both the bedroom and the sitting area have TVs. The room also had a mini fridge and a mcrowave so we could bring some food supplies in the room.
The location is great if you're driving to Columbus. It is near the highway and there plenty of parking spots. There are several restaurants and even a movie theater in close proximity to the hotel.
The only negative thing I can say is that they charge for in-room wi fi (free at the lobby) which in this day and age I sort of expect to be included for free.
Overall very pleased with our stay. We would stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank l00ly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, April 26, 2013
Easter it a great time to visit Columbus! We are so happy you chose to stay with us. Thank you for visiting us and we hope you get a chance to come back again soon.
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Brook Park, Ohio
Level Contributor
265 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed March 17, 2013 via mobile

We went to Columbus for a one night shopping trip. We were able to reserve our room with cash and points, so cost was perfect. The room itself was ideal with separate spaces for bedroom, sitting area. Everything was clean and comfortable. Our only issue was in no way any fault of the hotel, there was an extremely large group of people who seemed to think it was ok for them and ALL of their many young children to treat the hot tub like a swimming pool, even kicking us while they played. Like I said, this is not a negative on the hotel, just an extremely unpleasant experience for us. Overall, another Sheraton that does not disappoint.

Stayed March 2013
Helpful?
1 Thank momof3BrookPark_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, April 26, 2013
Thank you so much for staying with us during your visit to the city. Columbus is a great place for shopping and hotel is a great place to setup as base camp for a super shopping weekend. We hope you get a chance to come visit again soon.
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Pittsburgh, Pennsylvania
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 19, 2013 via mobile

Very convenient to 270 North and 71 North, close to Polaris mall on surface streets, near US33. Lots of bars and dining of all types near enough to walk. Theaters across street. Pool is so-so, new club lounge is great. Front desk and restaurant staff (ESP Alex and Munzher) are excellent.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
Dear Marke,
We are so glad to hear you enjoyed your trip to Columbus. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, Ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 18, 2013

Last weekend we used our Starwood points to stay at the Sheraton Suites. THe room was great and so was the staff. I had called ahead of our arrival and asked them to check on a local resturant phone number. This enabled us to get our reservations on time. The only regret we had was eating their breakfast buffet. They had a room full of people and 1 girl working .It was pretty expensive and very sparse.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eggwoman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
Dear eggwoman15,
Thank you for your kind comments regarding your recent stay. I’m so sorry we fell short of your expectations with regards to the breakfast buffet. I will share your comments with our food and beverage team so they can look into the issue you described and correct it. We appreciate you bringing this to our attention. If there is anything else we can do please feel free to let us know. We look forward to seeing you next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Indiana
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 10, 2013

This is a lovely hotel in a great location and the beds are to die for. With all that in mind we were so looking forward to staying here for our overnight getaway to Columbus. While driving there I searched for rates on Sheraton's website and found a rate we were very pleased with but since we were within five to ten minutes from the hotel we decided to just get our room at the front desk. Upon arrival we asked for a room and the rate they gave us was $14 higher than what we found online. When we asked him about this he said, "Sorry, that's all the computer shows me" (except his "sorry" was very flip as he looked over our heads -- he could have cared less). We said, "so we have to go outside on our iPad and reserve the room then come back in?" To which he said (quite bored by now) "Yep". I don't like rewarding bad behavior so we left and found somewhere else to stay and when I walked in there I was given the same great rate that I found online for their hotel. So if you want to stay here (and truly the rooms are wonderful) do yourself a favor and book online. Sad that face-to-face customer service has taken such a nosedive.

Room Tip: Be sure to book online.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
Dear Carol W.
Thank you for your feedback. I am so sorry to hear about the experience you had with one of our associates. We have a very high standard for customer services and it appears we obviously fell short during your encounter. We would love to have you back to try us again. If there is anything we can do please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon Lake, Ohio
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 5, 2013

Stayed here last summer in a king room. The hotel has a nice bar for drinks and is within walking distance of alot of dining options! We had a king room that had a seperate living room area with TV. The bathroom is connceted to both the bedroom and Living area. The hotel did help us find a taxi while in the area as well.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d84martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
It was great to hear how much you enjoyed the hotel. We appreciate the nice comments. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Columbus

Property: Sheraton Suites Columbus
Address: 201 Hutchinson Ave, Columbus, OH 43235-4689
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Columbus 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
The Sheraton Suites Columbus is close to Columbus International Airport, off Interstate 270 and Route 23, and attractions such as the #1 rated Columbus Zoo and Aquarium, COSI, and the Ohio Theatre. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Suites Columbus Hotel Columbus
Sheraton Columbus Hotel
Columbus Sheraton
Sheraton Suites Columbus Ohio

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