First problem 1)Arrived at 2:30am told we did not have a reservation, we did.
Problem 2) Gave us a room. Went to the room it is occupied. OUCH
3) Terrible customer service. Desk person says... "The manager comes in at 7:30!"
Now we are stranded in the middle of the night to fend for ourselves.
4) NOT AN AIRPORT HOTEL no where near the Columbus airport.
5) All the brochures say they have an airport shuttle. They DO NOT.
Terrible place, terrible management, terrible training for staff, terrible information.
Avoid at all cost.
- Official Description (provided by the hotel):
- Having completed a renovation in Feb 2017, the Hawthorn Suites Airport Columbus East offers 80 suites with full kitchens, sundry shop with cold and frozen items, business center, fitness center, coin laundry, outdoor pool and a sports court. The property is gated and fenced and security guards are present on weekends for guest security & comfort. Rooms range between 550 to 840 square feet with either queen or king beds and all rooms offer pull out sofa beds as well. The property is only 6 miles from downtown, 4 miles from Nationwide Children's Hospital and 4 miles from Port Columbus Airport (CMH). The Hawthorn Suites offers free hot breakfast daily from 6:30 AM to 9:30AM. Airport shuttle is provided same day with 6 hour notice to the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites By Wyndham Airport Columbus East Hotel Columbus
- Columbus Gatehouse Hotel
- Residence Inn Columbus
- Hawthorn Suites By Wyndham Airport Columbus East Ohio