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“Dont expect a shuttle” 2 of 5 bubbles
Review of Hawthorn Suites by Wyndham Airport Columbus East

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Hawthorn Suites by Wyndham Airport Columbus East
Ranked #118 of 143 Hotels in Columbus
Barrie, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Dont expect a shuttle”
2 of 5 bubbles Reviewed May 24, 2011

To quote their description on Expedia " An area shuttle within 10 mi and an airport shuttle (available on request) are complimentary for guests".

1. Their shuttle driver quit, and apparently the unemployment rate has dropped to 0%, because they cant find a new one.

2. This "area shuttle" they speak of, does not exist and never has according to the front desk. So if you're planning on staying here, you should cont on spending 20-30$ each way on cabs to get anywhere.

The free shuttle was a big deciding factor for chosing this hotel. Needless to say, we were quite dissapointed. We met several others there who were under the same assumption. Beleive me, theres no other reason to stay in that part of town.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jj2122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelie, General Manager at Hawthorn Suites by Wyndham Airport Columbus East, responded to this review, May 31, 2011
We apologize for your experience with the shuttle. We have asked Expedia repeatedly to remove this language as we offer complimentary airport shuttle strictly as follows:

1) Airport Only
2) 6 AM to 11 PM
3) 24 hours notice
4) Park and Fly Available with 5 days free parking ($5/day thereafter) if you book directly with our hotel at regular rates.

And we do have a shuttle. Its 14-passenger shuttle with Hawthorn Suites logos all over it. Very nice shuttle actually and we have a very nice shuttle driver as well. I'm not sure where you got your information in regards to our hotel not having a shuttle driver or a shuttle. Wyndham would not have given us an airport designation without an airport shuttle. :)

Once again I apologize for the miscommunication and would be happy to speak with you about your experience.

Thank you and we appreciate your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

532 reviews from our community

Traveler rating
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    96
    110
    174
See reviews for
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Miamisburg, Ohio
1 review
5 of 5 bubbles Reviewed May 4, 2011

Although GPS had trouble finding the hotel, once we arrived the accomodations were wonderful. Rooms were very spacious. We had 28 women in our group, some of whom are very fussy, and no one had any complaints! Some were in bi-level loft suites and some were in king rooms and all were very satisfied. The hot breakfast in the morning was also superb. Our only regret was that we could not stay longer and take advantage of other amenities the hotel had to offer. Thanks for making this a great excursion!

Room Tip: Manager is anxious to assist with needs.
See more room tips
  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ssmartin044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
215 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 bubbles Reviewed April 2, 2011

We reviewed the Hawthorne a few years ago after our first stay. When passing through the Columbus area recently, we again stayed. While the hotel itself is still clean and comfortable, and very reasonably priced, it is the little things they need to start watching.
There were broken latches, a toilet that would run every few minutes, chairs that needed cleaning, the gate arm at the entrance broken, etc. Little things that keep a hotel at the top of the list.
It's too bad the surrounding area itself is continuing to go down.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JMLMississippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
1 of 5 bubbles Reviewed April 1, 2011

The hotel chooses not to operate the advertised airport shuttle at late hours, substituting a cab instead. The cab, in my case, arrived 32 minutes later than the hotel had promised, and the hotel refused to reimburse a ride from any other cab. The total time from landing to hotel bed was 1 hour 26 minutes.

Room Tip: Don't expect an airport shuttle at late hours.
See more room tips
  • Stayed April 2011, traveled solo
    • 1 of 5 bubbles
      Service
Helpful?
Thank vgusiatnikov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medina, Ohio
Level Contributor
85 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed March 17, 2011

I recently stayed here for a short trip to Columbus. I noticed a slew of hyperbole laden reviews on here that certainly arouse my suspicion - you will certainly not mistake this for a JW Marriot, but it is what it is - a decent condo style hotel in a declining neighborhood.

The hotel is tough to find. It took me three times to figure out that you have to turn onto a side road and quickly turn again through a furniture store parking lot to find the access road to the hotel. The property has the feel of a newer condo facility. Signs direct you to check in at the "gatehouse" - note that the "gate" doesn't really work. Check in was smooth, but I learned that the free breakfast was not going to be served until after I had to leave.

I was placed in a middle building. The room was decent. It has an acceptable bed, with mildly worn furniture. The TV was older and tube type, and lacked basic stations such as ESPN. Because of that, I tried to watch the game on my computer, but the wifi was too slow, so that disappointed me.

Overall, the stay was OK. I got a bargain rate after blind booking on Hotwire, so I'm not complaining. However, I am very suspicious of the recent reviews.

  • Stayed January 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Publius2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lavalette, West Virginia
1 review
5 of 5 bubbles Reviewed February 24, 2011

I have never been treated as kindly or as well at a hotel. My friend and I very much appreciated the good suggestions the staff gave us in helping us catch a plane during a terrible storm. They really went out of their way. It's obvious they like people and enjoy helping them. Specifically, Robert McCoy, the General Manager, gave us a hand when we arrived that night very tired and were having difficulty working with our airline. The next morning Lona Sharma, Director of Sales, held our hands again to get us underway. I'd also like to say how much we enjoyed the excellent breakfast selections and tastes. It's a little hard to find this hotel, but it's worth searching it out. Maybe they could put up a higher or bigger sign.

  • Stayed February 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MerryWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Ohio
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed February 9, 2011

Stayed here prior to an early morning flight out of CMH. Great price, fabulous staff, nice suites. About 10 mins from airport, but much cheaper than closer hotels. Free parking while I am on my vacation." Room" was really a suite. I didn't need all that room, but didn't complain. Very clean and well maintained. Full (free) hot breakfast. ONLY complaint is that, even though it's right of I-70, it is tucked away and hard to find.

  • Stayed February 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sheenasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Airport Columbus East

Property: Hawthorn Suites by Wyndham Airport Columbus East
Address: 2084 S Hamilton Road, Columbus, OH 43232
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #118 of 143 Hotels in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Airport Columbus East 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Having completed a renovation in Feb 2017, the Hawthorn Suites Airport Columbus East offers 80 suites with full kitchens, sundry shop with cold and frozen items, business center, fitness center, coin laundry, outdoor pool and a sports court. The property is gated and fenced and security guards are present on weekends for guest security & comfort. Rooms range between 550 to 840 square feet with either queen or king beds and all rooms offer pull out sofa beds as well. The property is only 6 miles from downtown, 4 miles from Nationwide Children's Hospital and 4 miles from Port Columbus Airport (CMH). The Hawthorn Suites offers free hot breakfast daily from 6:30 AM to 9:30AM. Airport shuttle is provided same day with 6 hour notice to the hotel. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Airport Columbus East Hotel Columbus
Columbus Gatehouse Hotel
Residence Inn Columbus
Hawthorn Suites By Wyndham Airport Columbus East Ohio

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