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“Service is Horriable”

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Columbus Airport Marriott
Ranked #21 of 143 Hotels in Columbus
Certificate of Excellence
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Service is Horriable”
Reviewed November 10, 2012

This hotel is outdated and the service is horriable. Management is rude and always to busy to assist you. I do not recommend anyone staying there. The business center printer never works and you never can speak to a manager. The furniture is falling apart in the rooms and the rooms are dingy my room had a used a condem in the restroom, and management did nothing. Management is horriable the location accross from them is Courtyard they have wonderful service and less expensive

Room Tip: try courtyard or embassy suites next door
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tiffany j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas_Laidlaw, General Manager at Columbus Airport Marriott, responded to this review, November 12, 2012
Tiffany,

I wanted to write and personally apologize for the issues you experienced during your stay with us. This is certainly not the standard we operate by, and I assure you that our Associate and Management team take our guest's experience very seriously. I would like to ask if I can follow up with you via email regarding the incidents you mentioned so I can gather all of the information; including the dates and times this happened so I can address with my team appropriately. We have a number of internal systems that should have prevented these situations from happening, and I truly apologize again that you experienced these challenges during your stay. I can be reached directly at lucas.laidlaw@marriott.com at a time convenient for you. We appreciate your feedback as we strive to exceed the expectations for every guest, and we will be taking the appropriate corrective action to ensure this does not happen again.

Sincerely,
Lucas Laidlaw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
    176
    86
    40
    15
    9
See reviews for
72
38
18
167
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Washington DC, District of Columbia
1 review
Reviewed November 6, 2012

This is my second stay in this hotel. Both times I came in on a very late flight for an early court appearance the following morning. I chose the hotel for location and to get rewards points. The hotel is solid. Rooms are clean and neat, price is completely fair and everything is what you would want in a Marriott.
Both times I showed up in the middle of the night, Lee Drach was on duty. For a guy working the midnight shift at a hotel near the airport in Columbus, you would think he was a lottery winner. He was the happiest, most upbeat, professional and courteous hotel employee I have ever met. Here is 1 am and he is making this experience simply wonderful. What a decent and wonderful guy. I went from "here I am stuck in Columbus again" to feeling great. If Marriott could clone him, they should.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2012

We were pleasantly surprised to find ourselves in a suite when we arrived to celebrate my great-nephew's wedding. It was extremely roomy, clean, and quiet. The bedroom & bath were separated from the "living room", with a door that could be closed for privacy and quiet. It contained a refrigerator & wet bar as well as a T.V.
The restaurant/bar had good food, better than I expect from a motel. We especially enjoyed the breakfast buffet. It was reasonably priced and the food was hot and tasty & could be fixed to order.
Everyone was very friendly and helpful.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusieOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 18, 2012

I never write these but I just had to warn people. Terrible terrible service, awful restaurant, awful attitude by the restaurant staff, dirty room. Simply the worst experience I've ever had a Marriott. Do not stay here.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hstark70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucas_Laidlaw, General Manager at Columbus Airport Marriott, responded to this review, October 25, 2012
I wanted to write and first apologize for any inconvenience you experienced at our Hotel. Please be assured that we take critical feedback such as this very seriously, and it is my aim to resolve any issues to your satisfaction. If it is convenient for you, I would like to have a chance to hear more about your experience so that I can take the appropriate corrective action and ensure the issues you experienced do not happen again. You can reach me via email at lucas.laidlaw@marriott.com. I look forward to hearing from you and I hope you have a great day.

Sincerely,
Lucas Laidlaw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilvoorde, Belgium
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 2, 2012

Typical business hotel, close to the airport with everything you expect from the Marriott chain.
Especially liked the fact that the gym is open 24/7, the swimming pool has more limited opening hours (but still extensive). Breakfast buffet was a bit minimalistic but that was compensated by the different breakfast items you could order as well.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagerstown, Maryland
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 19, 2012

We stayed here 1 night the first night of a long road trip. The room was clean and spacious enough, the guy at the check in desk was very friendly and helpful. We ended up eating dinner at the restaurant in the hotel. The food was pretty good, better than i usually expect from a restaurant hotel. We ended up having the breakfast buffet the next morning which was pretty good as well. Surprisingly you are not able to hear any planes from inside the hotel. Overall Nice Stay.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 2, 2012

Stayed 3 nights for a softball tournament in July. The rooms were clean, as expected, and the beds comfortable. The service was excellent. Our package came with free wi-fi and continental breakfast. Though breakfast was only supposed to be until 9 am, some of our group was running a little late and staff made sure breakfast was made available until 10 for the rest of our group. The hotel is large, with the meeting rooms a little far from the hotel rooms at times, but we got a great rate and excellent service.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rkutchuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Columbus Airport Marriott

Property: Columbus Airport Marriott
Address: 1375 N Cassady Ave, Columbus, OH 43219-1524 (Formerly Radisson)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Columbus Airport Marriott 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Stay in the center of it all at Columbus Airport Marriott, the closest full-service Marriott to downtown Columbus and the Port Columbus International Airport. Our Columbus airport hotel's perfect location provides travelers with convenience for a business trip or leisure vacation. With Columbus Airport Marriott's great location and comfortable accommodations, you have an ideal solution among the Columbus airport hotels or hotels near Columbus' city center. Stay with us at Columbus Airport Marriott and experience our great amenities! ... more   less 
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Also Known As:
Columbus Airport Marriott Hotel Columbus
Marriott Columbus
Columbus Marriott
Columbus Airport Marriott Ohio

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