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“Shabby and rude”

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Holiday Inn Columbus Dwtn-Capitol Square
Ranked #62 of 145 Hotels in Columbus
Reviewed August 12, 2008

Members of my in-laws family and I have stayed several nights at the Columbus - City Center Holiday Inn, 175 East Town Street, in Columbus, Ohio since 7/17/08. In general, we found the staff to be rude, lazy, and poorly informed. The rooms are generally shabby with stains on the carpets and furniture, patched holes in the wall, doors that do not fit nor close properly, stained ceilings, and peeling wallpaper. One night, one of our party was awakened by water pouring into their room through the ceiling. This required they move from their room to another room at 12 AM. We received a scarcely perfunctory apology for this major inconvenience. Service from the front desk staff can best be described as rude, dismissive, confused and misinformed. Our reservation was booked on the wrong night, by one of their staff, and one staff member, who claimed he was the acting manager, challenged whether we had made a reservation at all. Nor was he particularly cooperative when we insisted that we had booked the room. Only after insisting that he look further did he discover that our room was reserved on the wrong night. We chose to stay at this particular establishment because of it's close proximity to Grant Medical Center where we have a loved one in critical condition, and this particular hotel offers a discount to family members of patients at Grant. Although we spent 3 nights the preceding week at the hospital discount rate at this Holiday Inn and we requested the discount rate when making the reservation, and one of our party has spent 10 nights at this Holiday Inn at the discount rate, the “Acting Manager,” challenged us on the veracity of our claim that we qualified for the discounted rate. He required that we return to the hospital and bring back documentation that we had a family member as a patient at Grant. We did so, and he continued to question the legitimacy of our claim, but decided in his magnanimity to allow us to stay the night at the discount rate. When we mentioned to the “Acting Manager” that we were not required to produce documentation of our family member's status as a patient at Grant for a discount rate stay during the previous week, he said, "Who checked you in, I will have them fired." Then he said; I'm just kidding." We spoke with the staff at Grant Medical Center about the Holiday Inn requiring such documentation from Grant, and were told by the hospital staff that they had never received a request for documentation of a patient's status for the Holiday Inn and that by releasing said information the hospital could be violating state and federal regulations regarding patient privacy. This is the type of welcome we received from the Columbus Holiday Inn staff after spending the entire day in the hospital worrying about a family member. We are very dissatisfied with this establishment and advise anyone to avoid this hotel at all costs.

  • Stayed: July 2008, traveled with family
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Thank kynikon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 - 315 of 338 reviews

Reviewed August 4, 2008

This was our third stay at this location over the last year. Given the progress with the makeover this hotel is undergoing, things keep getting better. Staff have been consistently friendly, helpful and professional. Room was clean and comfortable. This time we were on the tenth floor at the end of the hall. The room was double the size of a typical room. Double windows gave a great view of downtown. Sheets and towels were of good quality...beds and pillows comfortable. Water temp and pressure in shower good though tub was a little slow to drain...nothing that created a problem though. One downside - food at the on-site restaurant was not as good as when we were here in late March. Spinach dip was inedible but the waitress took it back without hesitation and removed the charge from our bill. Sandwiches and soups were better fare, pasta was good though not great. Breadstick served with salad had been microwaved...turned rubbery soon after arrival. If they get the restaurant back on track this could be a solid three star facility given the other pluses. Would definitely stay here again. Great location, easy access to highway and Short North and North Market as well as OSU and Ohio State Fairgrounds.

  • Stayed: August 2008, traveled as a couple
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Thank PeaceLoveBoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2008

ALWAYS AT THIS HOTEL ON BUSINESS - Clean, comfortable, friendly staff, speedy check-in, shuttle is not always gtee'd but it's because they have crews going to the airport. No worries - care-free atmosphere. looking forward to the swimming pool, and large fitness area to be done late summer. (according to staff)

OVERALL keep up the great work guys! :)

  • Stayed: June 2008, traveled on business
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Thank rubyjewels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2008

stayed for three nights. You adjust water temperature to take a shower. middle of your shower you will get burned by hot water for couple of second. I stayed for three nights and it happen every day. one day it happen twice. they need to upgrade their plumbing.

  • Stayed: May 2008, traveled on business
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Thank ankit29984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2008

A group of us stayed here for 1 night to attend the Women of Faith Conference at Nationwide Arena. Check in was alittle slow do to all the women checking in before the conference started at 7 pm. The room was clean and the beds were very comfortable. The elevators were alittle slow do to the hotel being sold out. The shuttle took us over to Nationwide and picked us up. They charge $10 extra to park. I have stayed here before and will stay here again. They are currently remodeling and adding an indoor pool.

  • Stayed: April 2008, traveled with friends
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Thank Jo-travel-alot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2008

The highlight of this stay was the friendly staff. Everyone I dealt with was responsive and helpful. The rooms were average although clean and quiet. The hallways were a bit dingy on the 11th floor where my room was located. If you are going to visit OSU I don't believe there is a better place to stay. It is directly across the street and I could see the stadium from the room window. I did not eat at the restaurant but I heard good comments about it from others. Overall this is a good place to stay. and I would recommend to anyone.

  • Stayed: February 2008, traveled on business
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Thank Charlie3446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2008

Lisa Keller is the sales manager for this hotel. Lisa Keller is also an unorganized, unsympathetic enigma. The block of rooms I reserved for my wedding guests was done at a rate of $119 a night. Not too bad, for downtown, right? Well, none of my guests booked rooms at that rate due to the fact that rooms on their own were going for $79 a night. Thank you for the "preferred rate" Lisa. The main reason I booked this hotel was that it offers a free shuttle service available to anyone staying there. In an attempt to look after my intoxicated guests post-reception, this was a huge attraction for me. Initially Lisa said this would be no problem getting the guests to and from their destiniation. Unable to reach her (or get her to return phone calls) for a few weeks, I went to the hotel to confirm all was set to go. However, Lisa informed me the day prior to the event that the shuttle was only available to take guests, not pick them up, as the shuttle's priority for a Saturday night is the airport. Thanks again, Lisa. So please don't make the same mistake that I did, steer clear of this hotel and dealing with this woman. Chances are though, you'll call and she won't answer or call back.

Stayed: February 2008
3  Thank marriedguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Columbus Dwtn-Capitol Square

Address: 175 E Town St, Columbus, OH 43215-4609
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 145 Hotels in Columbus
Price Range: $99 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Columbus Dwtn-Capitol Square 3*
Number of rooms: 240
Official Description (provided by the hotel):
Discover all that downtown Columbus has to offer at the convenient, comfortable Holiday Inn Columbus Downtown Capitol Square. You are at the heart of everything; shopping, dining, entertainment and the arts. You are within a short distance of German Village, Short North Arts District, The Arena District, the Greater Columbus Convention Center, Nationwide Arena, home of the Columbus Blue Jackets, and the new Huntington Park, home of the Columbus Clippers. We offer a complimentary airport shuttle to get you back and forth to John Glenn International Airport, just 8 miles away. The Capital building, Federal building, Grant Hospital, Children's Hospital, and Nationwide are all less than five minutes away. The hotel is ideally situated whether you are traveling on business or pleasure. The professional and friendly staff of this Columbus hotel is waiting to make your stay away from home as comfortable as possible. ... more   less 
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Also Known As:
Holiday Inn Columbus Downtown Capital Square Hotel Columbus
Columbus Holiday Inn
Holiday Inn Columbus Dwtn-Capitol Square Ohio

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