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“Not fantastic but good enough. ” 4 of 5 stars
Review of Sheraton Columbus at Capitol Square Hotel

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Sheraton Columbus at Capitol Square Hotel
Ranked #48 of 141 Hotels in Columbus
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not fantastic but good enough. ”
4 of 5 stars Reviewed October 11, 2013 via mobile

Stayed here for a week in October. The staff are helpful and the location is ideal for easy access to downtown Columbus.
The room was a little gloomy and the bathroom lacked a shaving mirror.
The bar closes at midnight unless there's a crowd in there and assuming the staff are up for it. Otherwise it's an early night or head out.
Breakfast takes a lifetime to be served and rarely exactly as requested. Be prepared for a thirty minute wait from placing your order.
I was also amazed that the reception refused to believe what room I was calling from when ordering room service. Their system had obviously got rooms and phones mixed up but even when I insisted that my room number was not the one flagging on their screen, they still delivered to next door.

Stayed October 2013, traveled on business
Helpful?
Thank Liamnye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, November 5, 2013
Re: "Not fantastic but good enough.”

Dear Liamnye,

Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. We apologize for slow service in the restaurant this issue is being addressed. As far as the phone issue, this issue was a glitch in the phone system and has been taken care of.
As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.

Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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391 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Mount Lebanon, Pennsylvania
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed October 9, 2013

We just stayed two nights here as part of a conference for work. The conference was in the hotel which made our stay here logical.

My room had two double beds and was on the larger size. The beds were quite comfortable. It was very clean and updated. The bathroom was clean, spacious and modern. The shower head was low flow which I find annoying and the water was VERY hot (I notified them on the way out). Also to note, tub isn't a normal knob. Several of us called the front desk because we couldn't turn on the water only to find out you need to pull the handle away from the wall first. There was a coffee pot and flat screen, but not too much else as far as appliances. There was no fridge, but they did have them for rent at a daily rate.

The elevators were fairly quick as there were a bank of 6 of them. I was on the 9th floor and never had an issue. The bar on the second floor was nice and reasonable and I believe they close at midnight. There's a small vending area in the lobby too with pop and snacks.

The wifi in the hotel left a little to be desired. First, it costs $10 for 24 hours. I think it's maddening to charge for wifi these days (especially when you can get it free at cheaper hotels). Then, there is a log in page which, if using an iPad, needs to be manually reconnected every time the iPad switches off. Most importantly, the connection was unbelievably slow, especially in the meeting rooms. We were there for an IT meeting and it made many of the presentations unbearable.

The location of the hotel was nice. There is a small park next to the hotel and it was fairly close to a few bars and restaurants.

Overall, I was happy with this hotel and would stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SpreeBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, November 5, 2013
Re: "Great for Business Conference”

Dear SpreeBee,

Thank you for taking the time to post your comments and feedback. It is always nice to hear so many great comments about our hotel. We apologize for the slow internet connection, we are currently in the process of upgrading our internet and adding a very large amount of bandwidth, so this slow connection should never be an issue again. This upgrade should be completed in the next few days. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. We are very happy to know you enjoyed your overall experience at the Sheraton Columbus Capitol Square and we hope to see you again for your next stay in Columbus!

Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 8, 2013

This is an older hotel in need of significant improvement. I had a hard time finding an electric outlet in my room to plug in my laptop. I had to move furniture to gain access to the one available outlet. The club lounge is nice but the rooms are just not up to what I would expect.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank entrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, November 5, 2013
*Tripadvisor: “Re: Wish I had seen the poor Trip Advisor Reviews”

Dear entrada,

Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. I apologize for the outlets in your guestroom not being easier to locate. As far as the outlets, there are additional outlets in each bedside table. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service at the Sheraton Columbus Capitol Square and we hope to see you again for your next stay in Columbus!

Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, NY
Level Contributor
730 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
4 of 5 stars Reviewed September 30, 2013

We were in town for a football game and decided to stay downtown given a very attractive AAA rate with breakfast. We had never been in downtown Columbus and were very impressed by the city and the hotel. Except for some glitches with the room keys our stay was very nice as was the breakfast on the Club floor. The two rooms were very good though the tub and toilet plumbing were showing some wear problems. The only disappointment was no pool but for the rate we paid on a football weekend that really was not an issue. The staff was very friendly and helpful. They even offered a shuttle to and from the game - we did not use it but it is a nice service. As a gold member I would stay here again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Fondue4two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, October 4, 2013
Dear Fondue4two,

Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and numerous amenities we offer. The shuttle to the OSU football games are a nice bonus as we drop you off so close to the stadium and you do not have to worry about the traffic and parking. We are very happy to know your stay at the Sheraton Columbus Capitol Square and we look forward to seeing you again for your next OSU home game stay in Columbus!
Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mentor, Ohio
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 9, 2013

stayed there overnight for a business trip. very nice service and staff all around from the valet parking to the reception desk. on-site bar is great to grab a beer after work. even has a starbucks onsite for the morning coffee.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank egiblock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, October 4, 2013
Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and that you enjoyed the amenities that we offer. We hope to see you again for your stay in Columbus!

Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Albany
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 29, 2013

This downtown property is within walking distance of C O S I and many downtown attractions. The rooms are nicely decorated and clean. The valet parking is $23.00 for the day so park your car and check in first. You will easily spend that much if you visit 2 or 3 downtown venues. The staff is extremely friendly and answered all our questions.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NewAlbanyMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, September 4, 2013
Dear NewAlbanyMiller,

Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and perfect downtown location. We are very happy to know you enjoyed your time at the Sheraton Columbus Capitol Square and we hope to see you again for your next stay in Columbus!

Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
204 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed August 21, 2013 via mobile

We stayed here for a birthday weekend and had a great time. The location could not have been better for everything we had planned. Only a 20 minute walk to short north shops and restaurants, the truck food festival was happening in the park behind the hotel, we were a block away from the theater and only a 15 minute drive to Easton for some of the best shopping we have ever done in Ohio. The hotel is a little expensive, but if you call them directly there may be some hidden specials. There is a free shuttle for limited times during the day. The rooms are updated and very clean. Coffee maker in the room. No fridge or mini bar. There is a Starbucks in the lobby. We ended up parking 2 blocks away at a lot for $5 a day with in and out privileges . There are hotels closer to Ohio state, but you also pay a higher price. The best part of this hotel is the staff, from the front desk to chip the valet guy everyone wants to make sure you are having a good time and know where you are going. We were very impressed and would stay here again. Thanks to everyone for making our first visit to Columbus such a special one.

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bikingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, September 4, 2013
Dear bikingmom,

Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and perfect downtown location. You mentioned the lack of refrigerators and microwaves in the guestrooms, these are not a standard in our rooms. However for your next stay, we do offer some upgraded Executive King rooms, these rooms are slightly larger than a standard king room, have a capitol building/city view and have a refrigerator/microwave combo. These rooms are an upgrade of $20 extra per night. Another option is that we have refrigerators available at a minimal one time rental fee and there is a microwave in the lobby for guest use.

We are very happy to know you enjoyed the Birthday weekend at the Sheraton Columbus Capitol Square and we hope to see you again for your next stay in Columbus!

Sincerely, Manager at the Sheraton Columbus Capitol Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Columbus at Capitol Square Hotel

Property: Sheraton Columbus at Capitol Square Hotel
Address: 75 E State St, Columbus, OH 43215-4203 (Formerly Hyatt on Capitol Square)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio

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