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“Impressive service” 4 of 5 bubbles
Review of Sheraton Columbus at Capitol Square Hotel

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Sheraton Columbus at Capitol Square Hotel
Ranked #49 of 143 Hotels in Columbus
Brooklyn, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Impressive service”
4 of 5 bubbles Reviewed September 13, 2011

I have stayed in hotels of various calibers, but whether two-star or five-star, the mark of a good hotel is its service, particularly how it handles problems guests encounter during their stay.

The room my husband and I were originally booked in had a broken shower. The hotel got a strike for not answering at the front desk when we called to complain, however when we went down to speak with the front desk in person, the manager acted swiftly and got us connected with the front desk staff who politely accommodated our request for a new room.

Turns out our shower being broken was a blessing in disguise. Our new room was bigger, more private and had a nicer view.

Overall the hotel is probably average compared with most, but the response of the staff gives it a boost in my book.

  • Stayed September 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
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Thank Gail_Hoffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Sheraton Columbus at Capitol Square Hotel

Property: Sheraton Columbus at Capitol Square Hotel
Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio

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