I have stayed in hotels of various calibers, but whether two-star or five-star, the mark of a good hotel is its service, particularly how it handles problems guests encounter during their stay.
The room my husband and I were originally booked in had a broken shower. The hotel got a strike for not answering at the front desk when we called to complain, however when we went down to speak with the front desk in person, the manager acted swiftly and got us connected with the front desk staff who politely accommodated our request for a new room.
Turns out our shower being broken was a blessing in disguise. Our new room was bigger, more private and had a nicer view.
Overall the hotel is probably average compared with most, but the response of the staff gives it a boost in my book.
- Official Description (provided by the hotel):
- Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline and Starwood so you can book your Sheraton Columbus at Capitol Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Hotel Columbus
- Hyatt Columbus
- Columbus Hyatt
- Sheraton Columbus At Capitol Square Hotel Ohio