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“Great stay”

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Crowne Plaza Columbus Downtown
Ranked #48 of 143 Hotels in Columbus
Lebanon, Ohio
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great stay”
Reviewed August 10, 2013

This stay was a happy accident. We usually stay at the Hyatt across the street because it is next to convention center. Hyatt was booked Solid so we decided to stay across the street at the Crown Plaza. We signed up for their rewards program like we do for everything. We arrived at 11 AM expecting to have to wait for our room. Nope, we were checked right in. Valet parking was free because we signed up for rewards. Two free breakfasts at Max and Ermas included. Rooms were clean. Hallways quiet. Ac individually controlled. Only problem I could mention was WIFI (which was free with rewards) was a bit slow like everyone's is. Came time to check out and we asked about checking our bags because we were going to stay at convention till 2 and were told to just keep the room till 2. WOW. Over all our stay was excellent and front desk took great care of us. We will stay here again. The extra walk to convention is only 5 minutes and the walkway is covered from weather so it is not an issue. Thank you Crown Plaza. You did a great job in converting us and we will come back.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 12, 2013
Dear John J,

Thank you for staying at the Crowne Plaza and signing up for our Rewards Program. We are so happy to hear that you enjoyed the free valet parking and breakfast at Max & Erma’s. I have passed this review onto the entire staff, as this is how every guest should feel when they stay with us. Thank you for review; we hope to see you soon!

Dirk Bengel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Belle, West Virginia, United States
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 7, 2013

I took my setp-daughter to a concert and choose this hotel. The room was dusty, but clean. The beds were very, very comfortable. We had a decent view. The tv was a flat screen and there was a mini fridge in the room. There was a hole in the carpet and a couple holes in the walls behind the doors. I felt it was a little over priced for the damage. I would stay here again but only if the Hyatt, which is across the street, is booked.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 8, 2013
Dear Amy D,

Thank you for staying at the Crowne Plaza for your recent trip to Columbus. I am glad to hear that the room was clean and the beds were comfortable. Thank you for the insight provided in this review. I hope to see you again

Dirk Bengel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
110 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 3, 2013 via mobile

I love this hotel and stay once a quarter when I come out for business. The hotel is really clean and well maintained. The location is close to many restaurants and bars. The staff is welcoming and courteous. I especialy enjoy the lounge on the 12 floor and this is part of the reason I choose this hotel from the many choices in downtown. Another great stay!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trini_Soca_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 8, 2013
Dear Trini_Soca_12

Thank you for staying at the Crowne Plaza when you are in town for business. I am so glad that the hotel is always clean and the staff is welcoming. It makes my day to hear that we continue to please our loyal customers. We will see you again soon!

Dirk Bengel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 2, 2013

We stayed here during a recent college visit. The location is great and the rooms are immaculate. The staff was very friendly and helpful. The valet parking was quick and pleasant and we were able to get a quick breakfast at the small counter in the lobby. My only complaint, and this is not the only hotel that has done this, is that they upgraded us to club level. Sounds great, but they switched us to a room with one king bed when my reservation clearly states three adults. Fortunately, they had a room available with two queen beds, so it was a non-issue. We would absolutely stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steelangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 8, 2013
Dear SteelAngel,

Thank you for staying at the Crowne Plaza for your recent college visit! I am happy to hear that the rooms were immaculate and that the staff was friendly and helpful. Your review was very insightful and has been passed onto our front desk, housekeeping and valet staff. Thank you for your kind words.

Dirk Bengel
General Manager
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Berlin, Ohio
1 review
Reviewed August 2, 2013

The hotel staff were all so friendly and nice. When choosing a hotel for our stay, we wanted to make sure that we had an indoor pool so the girls could swim. The room was large and clean. Would definitely stay again.

Stayed June 2013, traveled with family
Helpful?
Thank MrFock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 8, 2013
Dear Mr Fock,

Thank you for staying at the Crowne Plaza for your recent trip! I am happy to hear that the staff was friendly and nice, and that your girls were able to swim in the indoor pool. Please visit us again soon.

Dirk Bengel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Lima
2 reviews
Reviewed August 1, 2013

The hotel staff were all so friendly and nice. Rohn took great care of us and Scott was so accommodating at the Valet station. My mom hurt her foot the night before we got there so we were not able to walk in the morning just down the road but Scott was more than happy to shuttle us even though it wasn't far!! The room was large and clean. Would definitely stay again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 2, 2013
Dear Kim J,

Thank you for staying at the Crowne Plaza for your recent trip to Columbus! I am so happy to hear that we took care of all of your needs. I have forwarded this message onto our entire staff, including Rohn and Scott. Thanks again for the kind words.

Dirk Bengel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, Ohio, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 30, 2013

My neighbor and I brought our daughters to town for a concert and were very pleased with the room. It was clean and large enough for the 4 of us. When choosing a hotel for our stay, we wanted to make sure that we had an indoor pool so the girls could swim. What a disappointment! The pool is located in the basement with block walls and no outside light. It is basically a lap pool. The pictures of the pool are sooooo misleading. In fact, I really don't think it should be listed as an amenity at all. The girls were the only ones using the pool and only stayed for a few minutes. They said that it was very, very cold and the room was too depressing to stay in there. The site also lists a game room with arcade. The room we saw was adjacent to the pool in the basement and only had 5 or 6 arcade games. The rest of the hotel was really great and the staff was friendly. I wish the site had been more informative so that we could have made a better decision for our children. They were a couple of bored teenagers in the room watching TV instead of enjoying the pool. I highly recommend the hotel for adults, but would never recommend the hotel if you are hoping for a great indoor pool as we were. We felt like we were duped.

Room Tip: Nice lobby, nice sized room, great location, pool is a joke.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review, August 2, 2013
Dear Michelle H.

Thank you for staying at the Crowne Plaza for your recent trip to Columbus. I am glad to hear that the room was large and clean, and that the staff was friendly. We are planning on renovating the arcade and pool area within the next year. Thank you for such an informative review.

Dirk Bengel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Columbus Downtown

Property: Crowne Plaza Columbus Downtown
Address: 33 E Nationwide Blvd, Columbus, OH 43215-2512
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Columbus Downtown 3.5*
Number of rooms: 377
Official Description (provided by the hotel):
Conveniently located in the Arena District, the Crowne Plaza Hotel Columbus Downtown is attached to Nationwide Insurance and directly across the street from and attached to the Greater Columbus Convention Center. This upscale downtown Columbus hotel is within walking distance of the North Market and fashionable Short North Neighborhood all packed with unique shopping, dining, and nightlife. Nationwide Arena, home of the Columbus Blue Jackets and host to live performances year-round, and Huntington Park, home of the AAA Columbus Clippers, are just blocks away and are bordered by cobblestone streets lined with trendy restaurants and cafes. Our Hotel features a state of the art business center, coffee bar, and enjoy our tapas and wine menus at our Boulevard Bar. Take in a live concert at the LC Pavilion or sit back and enjoy a movie at the Studio Movie Grill. We are close to other Columbus destinations including the Museum of Art, COSI, Historic German Village, Victorian Village, and The Ohio State University. The Crowne Plaza Hotel Columbus Downtown provides a perfect setting for successful business meetings, memorable social gatherings, and exquisite wedding receptions. ... more   less 
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Also Known As:
Crowne Plaza Columbus Downtown Hotel Columbus
Columbus Crowne Plaza
Crowne Plaza Columbus Downtown Ohio

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