Pictures are deceiving. Not your typical Embassy experience. We arrived for our 3pm check-in, but unfortunately later left after waiting 45 minutes for them to get a room ready because they had put us in a smoking room, when we requested non-smoking. Then the room they put us in was less than appealing and definitely not the relaxing experience we hoped for. The last straw for us was being given a folded playard instead of the crib we were supposed to receive and a large reason why we stay at Embassy. We even booked directly through the hotel and were told roll-a-way cribs were available for our little girl. Our daughter won’t sleep in a playard, plus has outgrown it anyways. The manager, offered no apology for the experience and not so nicely said, "If you can leave in the next 5 minutes or so I won’t charge you for the room even though you already checked in.” I quickly jumped on my phone to make arraignments for another hotel and was able to get the last room at Embassy Columbus-Airport after confirming that they had the accommodation that we are used to receiving at Embassy. I must say that the Embassy Columbus at 2700 Corporate Exchange Drive, is wreaking of poor management. There was no attempt to contain the kids from riding the elevators for fun, running through the halls, running in and out of rooms slamming doors, and yelling from floor to floor. The atmosphere at that location more closely resembles the old Holidome's that I stayed at as a child, which is a far cry from the Embassy experience that we are used to.
If you want a run-down room like what you would expect at a cheap hotel, combined with a chucky cheese wild atmosphere, stay at this hotel. If you want a real Embassy Suites experience, stay at the Embassy Suites Columbus-Airport. Kristen and the staff there make your stay an enjoyable experience.
- Official Description (provided by the hotel):
- The Embassy Suites Columbus is an all-suite hotel in Columbus, Ohio, close to local corporations and area attractions. Our hotel is located 15 minutes away from Port Columbus International Airport and Ohio State University Airport.Stay at this 221-suite hotel that features a living room and separate bedroom. Our suites offer 500 sq. ft. of space, a refrigerator and microwave, 42-inch flat-screen HDTVs. ... more less
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- Also Known As:
- Embassy Suites Columbus
- Columbus Embassy Suites
- Embassy Suites By Hilton Columbus Ohio