People make a hotel great. The folks here tried but I don't think their hearts were in their work or they just needed more training.
1. Arrived about 10:30am and said we know we are early but can we just register. No, come back later. Came back about 1:30pm and asked the same thing. No. Woman appeared on the scene and made some smart remark that they could throw someone out of their room so we could register. Don't they know the difference between just registering and getting a room? We had reservations. Came back about 3:30pm and they were delighted to have a room for us.
2. Asked about starting time for horse races. Two ladies checked their computers but could not find starting time. Very friendly but no help until one of them mentioned that all she could find was post time. Okay, so they are not horse racing aficionadoes.
3. Can you cash a check for $100? We are guests at the hotel. Sorry, no. We can't cash checks. Where is the nearest PNC bank? Oh I know, just about a block away. Sorry, not even close. We found the PNC bank on our own.
4. Where is the nearest Tim Horton doughnut shop? Hmm, let me check. Talk between two desk clerks gets no answer. Man appears from the back, they ask him, and he correctly says, next traffic light to the right.
5. Woman approachs the desk while we are standing there. Says her light switch doesn't work. Clerk says, oh yes, just press it. I explain to the woman that we also had a problem with our light switch. I'm mechanically minded and this was the weirdest switch I've seen. Just keeping pushing all over and eventually it works. Lady thanks me.
Room was clean. No bed bugs. Hey, that counts for something. Breakfast was fair to good. Strange tasting Spanish eggs one morning but overall good.
Maybe I'm just getting old and cranky.
- Official Description (provided by the hotel):
- Here at the Hampton Inn & Suites Columbus/Polaris, OH, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. ... more less
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- Also Known As:
- Hampton Inn & Suites Columbus Polaris Hotel Columbus
- Hampton Inn And Suites Columbus Polaris
- Hampton Inn Columbus
- Columbus Hampton Inn
- Hampton Inn & Suites Columbus Polaris Ohio