You often don't get to see how good a hotel property and its management is from an overnight, weekend or even a week stay. You really find out everything you want to know about the property and its management by being there everyday on the extended stay! Let me just tell you what I know and experienced about this property having lived here for an extended period.
I work between Maui, Hawaii and Ohio, with visits to Miami during the year, and it became impractical to keep up a house when all the kids are married and have homes of their own. Let's face it, cutting grass and planting and caring for flowers, pool and hot tub and the fear of break ends while we are away is a problem.
I didn't want a cell or monastic cubicle because I love to cook--sometimes, and wanted the ability to buy and keep dairy, meat and produce available for me when I leave and return to the Candlewood from travel. Do you know when you have made the right choice in an extended stay property? And, I ought to know: it's when you can cook Christmas dinner right in your own room! Most nights, I dont have to leave to eat, I can save money and unwanted germs from fast food or crowded eateries by cooking healthy meals right in my kitchen as I did at home!
I cant tell you how many times that I have smoked a ham or turkey on one of the two outdoor gas grills, as well as grilled steaks, chops and grilled delicate salmon and lobster [and corn on the cob, cabbage and hot dogs and sausage], and sat in a screened in gazebo watching it all cook. Then, we can eat everything right at one of the tables in a park like setting. This is just like a home!
Oh, say, what if you forgot breakfast items, or dairy, bread, dessert, or even snacks, or that one cup of coffee, tea or hot chocolate in the morning. Just stop in the well stocked "honor" store on the first floor lobby and pick it up--and grab a free USA Today to read in the lobby area seating while watching the news or take to your room.
We love the smell and feel of the sea, and traveling to Maui and Miami gives me a lot of "water time". At this Candlewood, there is a wonderful well maintained secured pool with hot tub and attractive chaise chairs with towels on the deck to take that nap, or use tables to play cards, etc. This is just like a home!
There is an assortment of exercise equipment, including tread mills, weight and passive devices, with towels and a color TV to keep you company, and this is right next to the washer and dryer room were you can use for free while you exercise or watch the TV. Or, while you are washing clothes, or you get tired of using your own CPU or the printer connected to the free high speed Internet connection in your room--and wanted to socialize or if something happened to your equipment, there is a business center where you can surf the web, play games, print out work projects, or your travel documents. This is just like a home!
What I like too about this property is that it is clean inside and outside. I see the work of the maintenance person, not only picking up outside debris that inevitably flies on the property because of its location off a busy through street, but you see the hall carpets being shampooed and you see an army of housekeepers running sweepers on each floor, dusting doors, and they thoroughly deep clean rooms between guests. A guest here can go to the Desk anytime and request room towels, sheets, pillows, toilet paper, soap, even popcorn anytime! This is just like a home!
Finally, let me tell you about security. I feel safe! When my wife is here alone and I am away for weeks, she feels safe here! We are minutes off the I-270 freeway, and surrounded by the huge Polaris Mall where you can shop and eat practically around the clock. This means this area has the fastest response time for emergencies. Two major hospitals and a 24 hour ER campus is minutes away! During the huge storm last year that knocked off power across the state, this property's grid was the first restored.
I will close this review with a word about the staff and management. From the front desk staff that greet you to the housekeepers you almost trip over in the halls, you get the same honest greeting starting with the smile! Even when you learn that a lot of the staff do not speak English, your needs are met not only with the attempt to communicate, but they will get you somebody who can respond to you. The diversity of employment reminds you of the global shrinking we see everywhere, and there is a feel here of inclusion and of "family".
I have watched the Management handle crisis with serious skills, an example was one evening this month the elevator stopped working and the repairs could not be made immediately. Every guest got a notice pushed under the door appraising us of the situation and approximately when the repairs would be made, and we were given a rate reduction for each day AND staff were called in to help anyone checking in or out with luggage! I watched one night when a guest was checking in and the type of room requested was not available because of an unforeseen issue, the desk person accommodated that guest at a nearby competitor property, refunded the funds already paid--and because that property did not have a pool and hot tub spa that was the one feature the guests really wanted--the night manager authorized those folks to use the pool and facilities during their stay elsewhere!
In my view, Amber runs a tight operations and Mica Breese, the GM, are dynamic, everywhere and on top of this property! The maintenance and laundry people do an excellent job everyday. This why I can say most people that come here for a short stay dont get to see what is really here: a gem hidden in plain sight and worthy of being called "just like a home".
- Official Description (provided by the hotel):
- Consider us home at Candlewood Suites Hotel - Columbus/Polaris. Our property features Studios with 1 Queen Bed, Studios with 2 Double beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD player is provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Our hotel is also pet friendly so you can bring your dog or cat as well. (Fees apply). ... more less
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- Also Known As:
- Candlewood Suites Polaris Hotel Columbus
- Candlewood Suites Columbus
- Candlewood Columbus
- Columbus Candlewood Suites
- Candlewood Suites Polaris Columbus, Ohio