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“Ok hotel in good area” 4 of 5 stars
Review of Hilton Garden Inn Columbus/Polaris

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Hilton Garden Inn Columbus/Polaris
Ranked #29 of 142 Hotels in Columbus
Certificate of Excellence
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Ok hotel in good area”
4 of 5 stars Reviewed October 14, 2013

The hotel itself was ok. We stayed for a wedding and the shuttle couldn't accommodate all of the hotel guests so we ended up driving anyways. The room should face included breakfast but wasn't for us. The room was clean and pool was nice.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank skategirl128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
    245
    130
    55
    27
    13
See reviews for
142
107
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143
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
A TripAdvisor Member
2 of 5 stars Reviewed October 14, 2013

Bed was the worst I have sleep on in a long time. They had a sign that said the bed had a knob to adjust firmness but ours did not, and my friends did but the knob was broken. If you stay be sure and check your bed first.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suamico, Wisconsin
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 6, 2013

This hotel is an excellent choice if stayiing the in Columbus, OH area. Everything was great from the front desk staff to the room itself. The bed was so comfortable my wife wanted to take the matress home with us. The room itself was very nice, spacious, clean and kept up-to-date with amenities. We would definitely stay here on another trip to the East Coast. There is no continental breakfast included with the rate we got as AARP members but you can order breakfast at a reasonable rate.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 5, 2013

Did not get the adjustable bed I requested and thought I was getting. Tried to move to another room with the bed, but A/C was broken. Fridge needed to be fixed. No ice on our floor. Broken faucet in bathroom. Unconcerned staff. Nice and quiet; convenient location. Not what I expected for what I paid.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Hali G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2013

It was the nicest and cleanest hotel that I have ever stayed in......aside from 5 stars I have stayed in overseas. I would definitely stay here again, and plan too when Spring rolls around!! Hope they have rooms available.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, November 22, 2013
Thank you so much for the kind words regarding our hotel! Our housekeeping staff takes great pride in the cleanliness of our rooms. I will be sure they are recognized for their tremendous effort. We would be happy to accommodate you again this coming spring!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wachtebeke, Belgium
1 review
4 of 5 stars Reviewed September 29, 2013

According to the standards of the Hilton Garden Inn. Good service overall. On the minus side, the breakfast offer was not that extensive. On the plus side the rooms are big enough and comfortable. Good situation with plenty of commerce around for leisure times, which compensates for not having any restaurant room service .

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ivan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

Our hockey team stayed at this hotel in mid-September. The staff and sales coordinator were wonderful. They went out of their way to make our stay as comfortable and convenient as possible. In addition, the hotel was clean and the breakfast was outstanding!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Robyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Columbus/Polaris

Property: Hilton Garden Inn Columbus/Polaris
Address: 8535 Lyra Dr, Columbus, OH 43240-2026
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Columbus
#10 Family Hotel in Columbus
#18 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio

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