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“GOOD PLACE TO STAY”

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Hilton Garden Inn Columbus/Polaris
Ranked #27 of 143 Hotels in Columbus
Buffalo, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“GOOD PLACE TO STAY”
Reviewed September 4, 2011

clean,good location ,good breakfast,staff friendly and plenty of places to eat nearby.it is a well run operation

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sjordan-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
Hello! Thank you so much for your great review of our hotel! We completely agree that we are in a fantastic location as well as have the fantastic staff to match. We hope to have you as a guest the next time you are in Columbus!

Sincerely,
Sarah Voloschuk
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
    293
    155
    70
    35
    15
See reviews for
168
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
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  • Any
English first
Greensburg, Indiana
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2011

We have stayed at this hotel a couple of times and have always been treated great. One of our rooms wasn't ready yet when we arrived but they promptly brought up the keys to our other room when it was cleaned. Great service and a great location for a get away. Both times we stayed here there were conventions at the hotel. They were never overwhelmed with registration like many hotels get when everyone is arriving at similar times. The rooms are very nice and way above average in appointments. We will definately be going back the next time we are in the area.

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mindyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
Thank you so much for your wonderful review of our hotel! We truly appreciate your complimenting the staff on keeping their cool during a busy time. We hope to have you as guests the next time you are in Columbus!

Sincerely,
Sarah Voloschuk
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 20, 2011

I thoroughly enjoyed my stay, particularly the upgrade to a suite with a spa. This is a new property, close to all kinds of restaurants and shopping. Great staff.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Derek N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, August 22, 2011
Thank you so much for your great review of our hotel! I am so happy to hear that you enjoyed the upgrade. We look forward to having you as a guest again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 30, 2011

Driving down 70 took a wrong turn looking for a place to stay for the night on our NC to MI road trip. Ended up at this great location with clean rooms and facilities. Room was a great value for $107 and as a Hilton diamond breakfast was included. I was shocked to see soy milk on the buffet!! Breakfast is buffet and made to order. Neutrogena products in all bathrooms and conplimentary tazo teas and Starbucks coffee. Great stay!!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Allison24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, August 1, 2011
Hi Allison! Thank you so much for your kind words about our hotel. We are so happy that you were impressed with our facility as well as our delicious buffet/cooked-to-order breakfast. We hope to have you back with us the next time you stumble down I-71!

Sincerely,
Sarah Voloschuk
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenview, Illinois
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 13, 2011

Honestly, we are used to staying in really high end places so this was a huge step down in terms of our usual level. But it was convenient and we thought since it was fairly new, it would be good and we were really impressed. The room was nice and the service was excellent. Also, the Great American Grill was really good. The deal with the room and breakfast combined was an excellent value. We have to go to two more cities and we are staying in HGI's in these two because we had such a great experience here. The only downside was that there was a car show in town this weekend and a lot of the people were staying here and making lots of noise with their cars during the night but it didn't bother us that much and the kids kind of enjoyed seeing all the old cars.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Allisonfaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
Thank you so much for all of your wonderful compliments about our hotel! I am happy to hear that we surprised and delighted you with our spacious guest rooms, friendly service and fantastic restaurant. We hope you enjoyed your stay at other HGI's and that we get to see you again the next time you are in Columbus for business or leisure!

Sincerely,
Sarah Voloschuk
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 20, 2011

Definitely want to compliment the management of this hotel for operating a newer mid-priced hotel at the top of its game. Rooms are immaculate, comfortable beds and linens, nicely appointed baths, fast elevators, and most of all friendly, professional and helpful staff. I liked the touch of providing 2 cold water bottles at check-in. Restaurant servers were also very congenial. The hotel was fully booked but service very consistent and responsive. Thanks to Alonzo and Jorge in particular.
The breakfast buffet isn't bad but for $10.95 daily there are a lot of other food options in the immediate area (Polaris is heavy retail and chain restaurant location) so we wouldn't purchase it again as part of the room package.
Definitely consider staying here and unless you need full service amenities - a very good value vs. the nearby Hilton which is at least $40/more per night.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sss45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
Hello! Thank you so much for your great review of our hotel! We hope to have you as a guest the next time you are in Columbus so you can say hello to Jorge and Alonzo!

Sincerely,
Sarah Voloschuk
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewis Center, Ohio
2 reviews
Reviewed May 16, 2011

Our house caught on fire and we had to live here for about a month. LOVED IT! Amazing service, rooms are clean and comfy, staff is very friendly, they always have freshly baked cookies and fruits in the main room, they have a computer room, weight room, pool and hottub, beds are super comfy. LOVED IT!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hidayeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
I am so sorry to hear that your house had caught on fire but thank you so much for choosing to our hotel your home for a month. I am happy to hear you received such great service and if you ever need a stay-cation, you know where to find us. Happy Holidays!

Sincerely,
Sarah Voloschuk
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Columbus/Polaris

Property: Hilton Garden Inn Columbus/Polaris
Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Columbus
#10 Romantic Hotel in Columbus
#18 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio

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