This is a long review to merely say this: The company was great! The experience was not enjoyable. The food was average – on par with Hometown Buffet or Golden Corral with less selection. The service was lacking at the first table probably since we weren’t drinking alcohol (no 20% auto tip!) The service was even worse at our second table, we refilled our own drinks and coffee cup from 930 to 1130 with room temperature iced tea and luke warm coffee.
For the cost of tickets ($75 per person) to reserve a table 6 months in advance with a view of Columbus' Red, White & Boom fireworks. I think next year we will stay home, invite friends there, order pizzas and watch it on TV, (If at all) Dont get me wrong we enjoyed the experience in 2011 (Old Management?) Someone from our extended family has reserved a table there for the past 8 years often bringing guests.
We decided to invite two other couples to join us there for what promised to be a good meal and a view of the fireworks. Planning to make this an annual event and inviting even more family & friends next year. Possibly renting an entire room for 20-30 family and friends. We arrived at 5:40 pm, waited in line for 20-25 minutes to be seated by a "hostess", she placed us at a table for 6 as reserved. Our guests were impressed and pleased with our placement to view the fireworks. Within 5 minutes our waitress received our drink orders and delivered the beverages to us Our group went to the buffet and returned with salads, we went back to the buffet to select entrees. By now we had been seated the table from 6:00pm to 7:30pm and most of us had completed the entrees and were considering dessert choices when a different "hostess" approached with a group of patrons and stated we were at the wrong table and asked us to move. We were surprised, in disbelief, we had given our tickets to a hostess in order to be seated originally. The new "hostess" insisted the mistake was ours and insisted we leave the table immediately while the party accompanying her made cracks about us trying to steal their table. Stunned we left the table and were led into another room, (three members of our party were still at the buffet getting dessert!) Our new table was a table for 10 with a couple already seated there. The room was 25% occupied and cold. I found a "manager" and asked why the situation was handled so poorly? She stated it was our fault, there was nothing she could do now and that we should have matched the tickets to the room name and table number. I explained we had been seated by a hostess, the table numbers matched we didn’t know the rooms had different names that our group was even seated by the same hostess she was now standing beside. She offered us a table outside. I explained that we reserved a table in Jan. for 6 inside, "on the glass" because 2 of our guests had serious health concerns and wouldn’t be comfortable in the 90 degree heat/rain. It made no difference, she didnt look up for her guest list. I returned to our table and gave them the poor explaination about why we were moved and apologized to our guests. The party’s emotion’s had gone from anticipation & excitement to disbelief, anger, embarrassment & disappointment in 2 minutes.
We decided to make the best of it and enjoy the show anyway, once we put on our jackets/sweaters. At 8:30 another "manager" came to our table and offered us seats outside. He grew angry when we refused to move again and began arguing with my wife as she attempted to explain the serious health concerns of two in our party. It really felt like he was seating people that were slipping him some cash under the table and now was attempting to relocate us again. The "manager" became very upset when we refused to sit out in the heat/rain and left the room, alas to return nevermore. Ahh lets enjoy the show! Anyone have a blanket?