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“Hometown Buffet food at Cameron Mitchel prices, poor service, terrible management”

The Boat House Restaurant
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Ranked #1,378 of 2,261 Restaurants in Columbus
Price range: $21 - $30
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Restaurant details
Good for: Scenic view, Large groups, Romantic
Dining options: Reservations
Dining style: Casual Dining
Cross street: Spring Street
Reviewed July 9, 2013

This is a long review to merely say this: The company was great! The experience was not enjoyable. The food was average – on par with Hometown Buffet or Golden Corral with less selection. The service was lacking at the first table probably since we weren’t drinking alcohol (no 20% auto tip!) The service was even worse at our second table, we refilled our own drinks and coffee cup from 930 to 1130 with room temperature iced tea and luke warm coffee.
For the cost of tickets ($75 per person) to reserve a table 6 months in advance with a view of Columbus' Red, White & Boom fireworks. I think next year we will stay home, invite friends there, order pizzas and watch it on TV, (If at all) Dont get me wrong we enjoyed the experience in 2011 (Old Management?) Someone from our extended family has reserved a table there for the past 8 years often bringing guests.
We decided to invite two other couples to join us there for what promised to be a good meal and a view of the fireworks. Planning to make this an annual event and inviting even more family & friends next year. Possibly renting an entire room for 20-30 family and friends. We arrived at 5:40 pm, waited in line for 20-25 minutes to be seated by a "hostess", she placed us at a table for 6 as reserved. Our guests were impressed and pleased with our placement to view the fireworks. Within 5 minutes our waitress received our drink orders and delivered the beverages to us Our group went to the buffet and returned with salads, we went back to the buffet to select entrees. By now we had been seated the table from 6:00pm to 7:30pm and most of us had completed the entrees and were considering dessert choices when a different "hostess" approached with a group of patrons and stated we were at the wrong table and asked us to move. We were surprised, in disbelief, we had given our tickets to a hostess in order to be seated originally. The new "hostess" insisted the mistake was ours and insisted we leave the table immediately while the party accompanying her made cracks about us trying to steal their table. Stunned we left the table and were led into another room, (three members of our party were still at the buffet getting dessert!) Our new table was a table for 10 with a couple already seated there. The room was 25% occupied and cold. I found a "manager" and asked why the situation was handled so poorly? She stated it was our fault, there was nothing she could do now and that we should have matched the tickets to the room name and table number. I explained we had been seated by a hostess, the table numbers matched we didn’t know the rooms had different names that our group was even seated by the same hostess she was now standing beside. She offered us a table outside. I explained that we reserved a table in Jan. for 6 inside, "on the glass" because 2 of our guests had serious health concerns and wouldn’t be comfortable in the 90 degree heat/rain. It made no difference, she didnt look up for her guest list. I returned to our table and gave them the poor explaination about why we were moved and apologized to our guests. The party’s emotion’s had gone from anticipation & excitement to disbelief, anger, embarrassment & disappointment in 2 minutes.
We decided to make the best of it and enjoy the show anyway, once we put on our jackets/sweaters. At 8:30 another "manager" came to our table and offered us seats outside. He grew angry when we refused to move again and began arguing with my wife as she attempted to explain the serious health concerns of two in our party. It really felt like he was seating people that were slipping him some cash under the table and now was attempting to relocate us again. The "manager" became very upset when we refused to sit out in the heat/rain and left the room, alas to return nevermore. Ahh lets enjoy the show! Anyone have a blanket?

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Thank rcpennington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (61)
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46 - 50 of 61 reviews

Reviewed May 23, 2013 via mobile

I have been here several times in the past few months since discovering it on the Olentangy bike path. This place is beautiful and has delicious food! There are great views of downtown and a fun but classy atmosphere. Most recently I ordered the eggplant tower and my husband got the crab cakes. We were both very impressed! The appetizers are delicious - I especially like the fried zucchini and the spinach dip!

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Thank DaisyMayJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

i worked here when it was owned by specialty restaurants in the eighties and it hasn't changed one bit. for banquets it is still a great place, huge halls where your group won't be bothered and food that will accommodate the masses. a la carte dining serves up the same stuff that is available at any chain property.

1  Thank olucienne8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2012

We came for a romantic St. Valentine's Day dinner, and it was perfect. Spectacular view of the Columbus skyline. Comfortable chairs, low lighting, cozy fireplaces. Quiet for conversation. Excellent, friendly, professional table service. The wine list was short but adequate. The menu was simple, consisting mainly of tried-and-true favorites -- e.g, shrimp cocktail, stuffed mushrooms, salads, prime rib, filet mignon, lamb chops, lobster tail, roast chicken, that sort of thing -- but you're sure to find something you'll like. A basket of bread was brought to table with butter and a fresh pesto (basil and garlic) which was superb. We ordered Caesar salad, filet of beef with lobster tail, and creme brulee for dessert; all were well prepared, served in generous portions, and delicious. The beef was especially good. We had to ask for some drawn butter and lemon for the lobster, but it was brought quickly. The only (small) disappointment was the dressing on the Caesar salad, which tasted like it came from a bottle instead of freshly made. All things considered, I was surprised the dining room wasn't packed with customers, because it deserved to be. The most important thing: my wife loved it ;-).

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2  Thank EpicureanLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2012

Have only had dinner here for weddings and found it to be average in appearance and taste.

1  Thank c1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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