I went to Thurman Cafe on a Monday evening at about 730pm. There was only TWO people in my party and we waited an hour and a half...just for a seat at the bar, in front of an air vent that was blowing out hot air...in July. Which I assume either their air does not work, or they turn the heat on to keep people from sitting around too long. Production would probably be a lot better here if the "waiting room" wasn't bigger than the seating area. I have always thought of Thurman's as a Columbus staple, a place you have to visit and a Columbus native right-of-way, they just have really bad organization and horrible service. Of course we did get the Thurmanator, which came out looking as daunting as the pictures. It was a little overcooked but a true experience in itself. If you want to approach the challenge of the Thurmanator, just be prepared for a long wait to heartburn heaven. I may try again sometime, and hopefully will have a better experience.