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“Great new hotel”

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Hilton Columbus Downtown
Ranked #7 of 146 Hotels in Columbus
Certificate of Excellence
Reviewed October 31, 2013

This hotel is brand new. Very nice rooms and lobby. The food at the hotel restaurant was great. The only reason I am not giving this hotel 5 stars is the service at the restaurant and bar was very slow, even when the place was empty. But all in all great stay, great hotel.

  • Stayed: October 2013, traveled on business
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Thank lester36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded November 1, 2013

Thank you for taking the time to share your experience and glad you enjoyed your stay. I apologize for your delayed service in the bar. Certainly that is not what we aim for and we need to improve upon it; we appreciate you bringing it to our attention.

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1,426 - 1,432 of 1,770 reviews

Reviewed October 30, 2013

Stayed at the Hilton for a conference and good not have been more pleased. Apparently this is a new hotel and boy did they get it right. The lobby, meeting spaces, restaurant/bar and most importantly the rooms were excellent.
The hotel made a conscious effort to be a "Green" hotel and with what they have in place they achieved that goal for sure.
Food at the restaurant and from room service was wonderful, All of the staff was warm and friendly.
Make sure to bring your bathing suit because the hotel has one of the best indoor pools I have ever been in. Water temperature was perfect and was a great size. Also enjoyed the whirpool which was very relaxing.
I also enjoyed the local art which is on display throughout the hotel.
Hotel is located in the center of the downtown and so there are tremendous opportunities for plenty of options to entertainment and food.
Highly recommend staying here if you're in Columbus.

  • Stayed: October 2013, traveled on business
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Thank mdtinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded November 1, 2013

Thank you for taking the time to write and so glad you enjoyed your stay. As you mentioned, we are a newer hotel and just celebrated our 1-year anniversary last month. Thank you for noticing the details. We look forward to your return trip!

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Reviewed October 29, 2013

My partner and I recently had the pleasure of staying at the Hilton downtown. We found the hotel to be most comfortable and clean. The staff helpful and friendly.
One week after checking out I realised I had left my sweater behind. On making enquiry, Mel Cordle from the safety/security department located my sweater which housekeeping had handed In. As I live in Australia, Mel organised delivery through FedEx and I now have my sweater back.
A big thank you to Mel and all the lovely staff involved.
Definitely would stay again whilst is Colombus.

  • Stayed: October 2013, traveled on business
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2  Thank Christine222233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded October 30, 2013

We’re so glad your sweater made it back to you! Your kind and gracious comments regarding the attentive service you received from the entire team, and particularly Mel are sincerely appreciated. I have taken the liberty of sharing your comments with the team and will be sure to recognize Mel's effort in our Team Member Appreciation Program. We hope to see you back again on a return visit to the States.

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Reviewed October 28, 2013

We came for the weekend to attend an Ohio State football game. The hotel is downtown and is reasonably close to the OSU stadium. We took the bus to the game and walked back. The hotel is new and has a nice contemprorary feel. we received the exact type of room we had requested. We had snacks at the Gallerie Bar and Breakfast at the Gallerie Bistro. Both were outstanding. The hotel has an indoor pool with 45 foot length. Unfortunately the pool temperature is maintained at what I would guess is in the high 80's and the air in the room is kept like a sauna. The temp in the hot tub was just slightly higher than the pool. It was tough to swim laps with these temps.

It would have been a near perfect weekend had the HVAC in the room worked. We could not get the room below 74 degrees (we prefer 68 or lower for sleeping). We contacted maintenance 5 times to correct. They tried to fix and could not. As a result the air in the room was stale and warm and tough to sleep. We were told after the first fix that the room would cool down, but it did not. The next day we were told that while we were out it would either be fixed or we could move. When we returned after the game nothing was done and we just decided to deal (it was now after 1:00 AM). They gave us a discount for our trouble. I would rather have gotten a good night's sleep.

Room Tip: We had a quiet room facing east on a high floor
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  • Stayed: October 2013, traveled as a couple
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Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded October 30, 2013

Thank you for taking the time to share your feedback. I am sorry the HVAC unit was not cooling properly in your room. While Engineering did attempt a number of different repairs both in your room and remotely, regretfully none of them worked as they had hoped. We ended up having to remove and replace the entire unit which is most unusual for a brand new system. I sincerely apologize for the discomfort this caused to your stay and glad that the front desk did their best to make appropriate amends though I recognize this does not erase the experience.

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Reviewed October 27, 2013

We were in town to see a Buckeye's football game and it is a nice new hotel and the service was actually pretty good. The room was REALLY SMALL considering the price. It is a problem when they can barely stuff the king size bed in the room. We paid $20 bucks to stay on the executive level which was a great value. It is a great location in downtown Columbus. Overall we were satisfied but probably won't be back.

Stayed: October 2013, traveled as a couple
Thank Scotp44023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded November 1, 2013

Thank you for your feedback. An downtown/urban location lends to some space limitations, which unfortunately we don’t have control over but feel that the accommodations in the rooms make it comfortable. Glad you enjoyed the executive level. We hope you’ll reconsider staying with us again!

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Reviewed October 26, 2013

The Columbus, OH, downtown Hilton may not look spectacular from the outside, but open the doors and you will find a tastefully modern lobby with friendly staff. The hotel is a lot larger inside than the outside seems to suggest. I stayed on the ninth floor in a nice room with a King-size bed and modern and comfortable furnishings. The walk-in shower was wonderful. My room had a view of the Convention Center, which is connected to the hotel via sky bridge. While this is a nice view, be prepared for some street activity noise at night. The fitness center was well equipped, the pool and spa were nice. Restaurants in this hotel were excellent. I would certainly recommend this hotel for your Columbus visit - you will enjoy it.

  • Stayed: October 2013, traveled on business
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Thank OregonTraveller824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded October 29, 2013

Thank you for taking the time to write. I particularly appreciate your comments about Gallerie – glad you got to enjoy it during your stay! It's become a local favorite and certainly not your typical hotel restaurant, lead by acclaimed Chef Bill Glover.

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Reviewed October 26, 2013 via mobile

Here in Columbus for the High Ball event outside of the Hilton. Great hosts and place at the hilton. The decor is so modern and rooms are clean and stylish. Enjoying my visit. Good location for all the fun of Hight Street and the Short North!! Gay town USA!!

Stayed: October 2013, traveled as a couple
Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded October 29, 2013

I am glad you enjoyed your stay and appreciate you taking the time to write of your experience during the HighBall weekend. Hope to see you back next year!

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Additional Information about Hilton Columbus Downtown

Address: 401 N High St, Columbus, OH 43215-2005
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Columbus
#2 Luxury Hotel in Columbus
#2 Business Hotel in Columbus
#7 Romantic Hotel in Columbus
Price Range: $174 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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