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“Exceeded our Expectations!!!”

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Hilton Columbus Downtown
Ranked #5 of 143 Hotels in Columbus
Certificate of Excellence
Reynoldsburg, Ohio
1 review
“Exceeded our Expectations!!!”
Reviewed September 4, 2013

This Downtown Columbus Hotel was beautiful inside with interesting design cues. My husband and I live here in Columbus and were celebrating out 20th anniversary so we thought that we would have dinner locally and then retire to this hotel because we love the energy of Downtown Columbus especially in this area.

I booked through Hilton Honors and asked for a King if possible as at the time only 2 double beds were available. By the time we checked in the arrangements were already made for the change and to our surprise, the room was adorned with pink rose petals on the bed in the shape of a heart, chocolate covered strawberry's as well as a note wishing us a happy anniversary.

The room and the experience in itself was enough but that exceeded our expectations and was a very pleasant surprise.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 10, 2013
Thank you for your feedback! We were honored to be your hotel of choice for your special celebration. Happy Anniversary and we hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,562 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (272)
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English first
Tampa, Florida
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 3, 2013

Contemporary hotel with a vibe, yet comfortable. On the whole, we enjoyed our stay. The downtown hotel is very convenient, adjacent to the arena, across from the North Market and not far from Short North. The rooms, while comfortable were small. The only complaint is the a/c vent which blows strongly across the desk area making it very chilly, even with the thermostat up, so as a work area, it was not comfortable. We had a good burger for lunch in the Bar Bistro. The service was good, but the food delivery was slow. A la carte breakfast was terrible. Scrambled eggs and the egg frittata were cold, lacked advertised veggies and looked thrown onto the plate. I guess they only want customers to eat from the buffet. A la carte is definitely an after thought...so was the slow delivery, despite the friendly and efficient staff. To get from the parking garage to the hotel is a bit convoluted until you figure it out. Walking around the corner was much easier than waiting for the multiple elevators.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cajFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 4, 2013
Thank you for taking the time to share your feedback. I regret that you did not fully enjoy your breakfast; certainly not the experience we are striving to provide. I have shared your comments with the team to see how we can improve upon the breakfast a la carte experience. Self-parking is located in the large garage adjacent to the hotel not under our management; we are constantly trying to improve the signage to help direct guests. We also offer valet parking with unlimited in/out privileges up to 5pm on the day of departure which you may find much more convenient and a good value.
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Cleveland, Ohio
Level Contributor
101 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 3, 2013

We stayed at this Hilton for two nights for a wedding. This upscale hotel proved to be a good choice for a fun, family event. We were impressed with the cleanliness of the facilities; staff was exceptional, always going the extra step to be helpful and friendly. The room was quiet and clean; mattress comfortable; nice bathroom with a shower that was all glass and easy to use. Air-conditioning was fine, not noisy. Coffee delivered on time each morning at 6 a.m. Pastries fresh; multigrain bread delicious. Breakfast and lunch in the restaurant were delicious. We are particular about cleanliness and staff and this hotel met all of our high standards. We were impressed with this hotel and would highly recommend it. Cost is fair considering the hotel was of high quality and it was downtown in a large city. We did not use the internet nor the pool.

Room Tip: We stayed in room 744 and although a little smaller, would stay in it again. It overlooks the atrium...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissHappyPatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 4, 2013
Thank you for your thoughtful feedback on your recent stay. We are so glad you had a great experience and appreciate your attention to detail. Hope to see you back on a return visit!
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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013 via mobile

Very contemporary hotel updated and very accommodating beautiful pool area. We stayed on a high floor very impressed with the room extremely comfortable beds and updated bathroom. Refrigerator was a little small but we made it work. We needed a microwave we had to pay for it but that's ok it was helpful to be able to have one put in the room

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyeoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 4, 2013
Thank you for taking the time to write of your recent experience. While we appreciate all feedback, certainly we enjoy the compliments all that much more!
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Cleveland, United States
1 review
Reviewed September 3, 2013

My fiancee and I did a quick trip from Cleveland to C-Bus for one night to see a concert at the LC Pavilion and we wanted to be able to walk there and back and also be in a good/fun location to eat and drink. We wanted a nice hotel to make it a romantic evening as well with nice amenities. The Hilton in Downtown Columbus was everything we wanted and more. The rooms were great and the bed was so comfy. Great staff and excellent service. We would stay here again for sure.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 4, 2013
Thank you for the thoughtful note. We are honored you chose to stay here for a special evening! We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

One of the nicest places for business travelers I've stayed in. Extremely comfortable room and excellent amenities. On the edge of the Short North neighborhood, great location with plenty of good restaurants nearby. Don't forget to go to Jeni's for ice cream as many times as you have time for! There's even a Jeni's ice cream machine at the airport, in case you can't bear to leave it behind....

  • Stayed June 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LKcyclist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 4, 2013
Wow, thank you for the review! We are fortunate to have so much to do nearby. Jeni's is a must when in Columbus - and now we sell it in the coffee shop as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hubbard, OH
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 3, 2013 via mobile

Rooms are gorgeous with many amenities. The location is convenient to walk to the convention center and downtown restaurants and the North Market. The parking garage under the hotel was very helpful as well.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zlkaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, September 4, 2013
Thank you for sharing your feedback. As you mentioned, we are in a central location with lots of options within walking distance. We are glad you found the parking garage to be helpful!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus Downtown

Property: Hilton Columbus Downtown
Address: 401 N High St, Columbus, OH 43215-2005
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Columbus
#2 Family Hotel in Columbus
#2 Luxury Hotel in Columbus
#7 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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