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Hilton Columbus Downtown
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Reviews (1,831)
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All reviewsconvention centernorth marketthe executive loungeshort northbeautiful hotelself parknationwide arenahigh streetwithin walking distanceparking garagerestaurants and barshockey gamebusiness tripcalled the front deskvaletatriumconference
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1,581 - 1,586 of 1,831 reviews
Reviewed July 17, 2013

Beautiful new hotel - reception staff were very helpful and professional. Justin, the waiter in the restaurant, gave exceptional service - we were staying there for a week and he was so helpful and knowledgeable of the menu and the cuisine served. If you have children/teens the restaurant is a little bit more fancy than needed for dinner but the breakfast buffet offered a good selection. The bedroom was very comfortable and quiet and was tastefully decorated - great TV, small refrigerator, and great blackout drapes (would have been better without the bathroom night light) My only one complaint was that it is a shame that they cannot accommodate hilton gold members on their executive floor - only platinum. All in all it was a great stay, good service and very comfortable accommodation. When in Columbus we shall definitely return to this hotel.

  • Stayed: July 2013, traveled with family
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Thank Katytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded July 18, 2013

Thank you for your kind and gracious comments regarding the attentive service you received from the staff, particularly Justin. I have shared your comments through our Team Member Recognition Program. Indeed, I am most fortunate to work with such a group of service oriented professionals. Executive Lounge privileges are exclusively for those that purchase the Executive Floor and Diamond Hilton Hhonors members. I apologize if there was any confusion. We look forward to welcoming you back!

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Reviewed July 17, 2013

Overall a very good experience and very nice hotel. Everyone was very friendly and did whatever it took to make our stay comfortable. We were there for a business meeting and convention for 5 days and felt right at home. Location is across the street from the convention center which made the walk very simple across the pedestrian bridge.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded July 18, 2013

Great! Glad you enjoyed your stay and appreciate you taking the time to write of your experience. The pedestrian bridge has become a landmark in Columbus, and makes it very convenient to get to the Convention Center.

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Reviewed July 17, 2013

This hotel is superb. The customer service receives 5 stars +. the entire staff is incredible. they were quick, anticipated needs, and were very helpful, pleasant and friendly. The rooms are fair size, GREAT lighting, especially in the bathroom, and comfortable. Being a LED certified building, they did a wonderful job making it enjoyable as well. There is lovely unique art work all through the hotel, and when they ran out of surface space, they featured the art on the ceilings of the rooms. what a kick! Only one downside- the air-condition in the room i had, blew right on the desk when working.
the restaurant is good- the service in the restaurant has not caught up to the level in the hotel. Being on High street though, the hotel is located a short block or 2 walk from many fine restaurants in North High and the arena district. the new bridge across High street makes it very easy to access the convention center. I highly recommend this hotel to anyone staying in downtown Columbus.

Room Tip: i preferred a room with the natural light on the street side, vs the rooms with windows facing into the center of the hotel.
  • Stayed: July 2013, traveled on business
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Thank threedandj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded July 18, 2013

Thank you very much for taking the time to share your recent experience. I am so glad you enjoyed your stay and particularly appreciate your gracious compliments of the service. We look forward to your return visit!

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Reviewed July 17, 2013

New downtown Hilton is modern, yet inviting. accented with a very helpful and friendly staff. The rooms are equally modern and make your rest a number one priority with its famous Serta bedding. The experience will be a memorable one.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded July 18, 2013

Thank you for the note and so glad you enjoyed your stay. The beds certainly make for a good night's sleep! We hope to welcome you back again soon.

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Reviewed July 15, 2013

The Columbus Hilton is one of our favorite Hilton city properties. The rooms are superb. They are large, modern and comfortable. The restaurant is amazing and beautiful. The bar is popular and lively. However, the best part of the Columbus Hilton is the staff. Every single staff member we encountered was friendly, accommodating and willing to do whatever we needed to have a wonderful stay. The employees are what set this Hilton apart from the rest and make it such a special place. We look forward to our next visit.

  • Stayed: July 2013, traveled as a couple
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Thank Dalsfelder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded July 16, 2013

Thank you for your nice note. We particularly appreciate your kind and gracious comments regarding the attentive service you received. Indeed, I am most fortunate to work with such a team of service-oriented professionals.

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